Question 1

________ determines how flexibly and imaginatively individuals approach problems.

Accepted Answer

A) Expertise 
B) Creative thinking 
C) Confidence 
D) Knowledge 
E) Motivation 
A) Expertise 
B) Creative thinking 
C) Confidence 
D) Knowledge 
E) Motivation B

Question 2

Creativity can be sufficiently analyzed from an organization's perspective in terms of originality or newness.

Accepted Answer

A) True 
 B)False  False

Question 3

________ is defined as the step of the innovation process that puts a new idea to use by end users or customers.

Accepted Answer

A) Diffusing 
B) Inventing 
C) Developing 
D) Monitoring 
E) Integrating 
A) Diffusing 
B) Inventing 
C) Developing 
D) Monitoring 
E) Integrating A

Question 4

Managers can ensure the generation of creativity by making work groups more diverse.

Accepted Answer

A) True 
 B)False

Question 5

________ is the ability to generate original ideas or new perspectives on existing ideas.

Accepted Answer

A) Logical thinking 
B) Interpretation 
C) Creativity 
D) Perception 
E) Comprehension 
A) Logical thinking 
B) Interpretation 
C) Creativity 
D) Perception 
E) Comprehension

Question 6

The most prestigious award instituted to recognize those organizations that produce exceptionally high-quality products and services is the ________.

Accepted Answer

A) Malcolm Baldrige National Quality Award 
B) Larry Goill Awards for Quality Management Ideas 
C) Deming Award 
D) Shingo Prize 
E) European Foundation for Quality Management Excellence Award 
A) Malcolm Baldrige National Quality Award 
B) Larry Goill Awards for Quality Management Ideas 
C) Deming Award 
D) Shingo Prize 
E) European Foundation for Quality Management Excellence Award

Question 7

________ is defined as how closely and reliably a product satisfies its specifications.

Accepted Answer

A) Value 
B) Design 
C) Novelty 
D) Quality 
E) Aesthetics 
A) Value 
B) Design 
C) Novelty 
D) Quality 
E) Aesthetics

Question 8

Which of the following is characteristic of a person who is more likely to think creatively under low time pressure?

Accepted Answer

A) He or she experiences a highly fragmented workday,with many different activities. 
B) He or she does not get the sense that the work he or she is doing is important. 
C) He or she feels more pressed for time than when "on a mission" even though the work was for the same number of hours. 
D) He or she tends to collaborate with one person rather than with a group. 
E) He or she experiences lots of last-minute changes in plans and schedules. 
A) He or she experiences a highly fragmented workday,with many different activities. 
B) He or she does not get the sense that the work he or she is doing is important. 
C) He or she feels more pressed for time than when "on a mission" even though the work was for the same number of hours. 
D) He or she tends to collaborate with one person rather than with a group. 
E) He or she experiences lots of last-minute changes in plans and schedules.

Question 9

Using videoconferencing to help organization members across the globe communicate more effectively is an example of a(n)________.

Accepted Answer

A) management idea 
B) infrastructure idea 
C) technology idea 
D) process idea 
E) product idea 
A) management idea 
B) infrastructure idea 
C) technology idea 
D) process idea 
E) product idea

Question 10

________ involves taking a concept or a product created for a very specific use and extending it to a new,often larger,audience.

Accepted Answer

A) Inventing 
B) Developing 
C) Reverse innovation 
D) Diffusing 
E) Integrating 
A) Inventing 
B) Developing 
C) Reverse innovation 
D) Diffusing 
E) Integrating

Question 11

________ ideas are ideas that focus on inventions for improving a manufacturing practice or procedure.

Accepted Answer

A) Product 
B) Technology 
C) Process 
D) Service 
E) Management 
A) Product 
B) Technology 
C) Process 
D) Service 
E) Management

Question 12

Which of the following characteristics is typically attributed to a creative person?

Accepted Answer

A) unemotional 
B) orthodox 
C) moderately concerned with failure 
D) extroverted 
E) intolerant of ambiguity 
A) unemotional 
B) orthodox 
C) moderately concerned with failure 
D) extroverted 
E) intolerant of ambiguity

Question 13

In the past,many managers believed that organization members normally generated their best creative ideas when operating under tight time constraints.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following steps taken by managers to stimulate creativity is considered the most effective?

Accepted Answer

A) giving employees complete freedom to influence the process used to perform their jobs 
B) providing an appropriate level of job-related challenge 
C) affording appropriate time to perform a job optimally 
D) establishing work groups to achieve greater diversity 
E) promoting information sharing and collaboration as related to solving organizational problems 
A) giving employees complete freedom to influence the process used to perform their jobs 
B) providing an appropriate level of job-related challenge 
C) affording appropriate time to perform a job optimally 
D) establishing work groups to achieve greater diversity 
E) promoting information sharing and collaboration as related to solving organizational problems

Question 15

According to W.Edwards Deming,top management must be dedicated to having customers receive products as promised.

Accepted Answer

A) True 
 B)False

Question 16

Managers should surround non-creative employees with creative employees so that creativity can rub off on the non-creative employees.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is an example of a topic that product ideas encompass in the invention stage of the innovation process?

Accepted Answer

A) redesigning workstations to make workers more productive 
B) pricing,packaging,and distribution 
C) changing organizational leadership 
D) refining competitive strategy 
E) improving human resource management 
A) redesigning workstations to make workers more productive 
B) pricing,packaging,and distribution 
C) changing organizational leadership 
D) refining competitive strategy 
E) improving human resource management

Question 18

Expertise and creative thinking are the individual's raw materials for being creative,but motivation determines whether an individual will actually be creative.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is a consequence of organizational activities that contribute to product quality?

Accepted Answer

A) lower market share 
B) lower warranty costs 
C) greater rework and scrap costs 
D) greater liability costs 
E) higher manufacturing costs 
A) lower market share 
B) lower warranty costs 
C) greater rework and scrap costs 
D) greater liability costs 
E) higher manufacturing costs

Question 20

An individual can be driven to be creative either intrinsically through organizational rewards and punishments,or extrinsically through personal interest and passion related to a situation.

Accepted Answer

A) True 
 B)False

Exam 19: Encouraging Creativity and Innovation

________ determines how flexibly and imaginatively individuals approach problems.

Creativity can be sufficiently analyzed from an organization's perspective in terms of originality or newness.

________ is defined as the step of the innovation process that puts a new idea to use by end users or customers.

Managers can ensure the generation of creativity by making work groups more diverse.

________ is the ability to generate original ideas or new perspectives on existing ideas.

The most prestigious award instituted to recognize those organizations that produce exceptionally high-quality products and services is the ________.

________ is defined as how closely and reliably a product satisfies its specifications.

Which of the following is characteristic of a person who is more likely to think creatively under low time pressure?

Using videoconferencing to help organization members across the globe communicate more effectively is an example of a(n)________.

________ involves taking a concept or a product created for a very specific use and extending it to a new,often larger,audience.

________ ideas are ideas that focus on inventions for improving a manufacturing practice or procedure.

Which of the following characteristics is typically attributed to a creative person?

In the past,many managers believed that organization members normally generated their best creative ideas when operating under tight time constraints.

Which of the following steps taken by managers to stimulate creativity is considered the most effective?

According to W.Edwards Deming,top management must be dedicated to having customers receive products as promised.

Managers should surround non-creative employees with creative employees so that creativity can rub off on the non-creative employees.

Which of the following is an example of a topic that product ideas encompass in the invention stage of the innovation process?

Expertise and creative thinking are the individual's raw materials for being creative,but motivation determines whether an individual will actually be creative.

Which of the following is a consequence of organizational activities that contribute to product quality?

An individual can be driven to be creative either intrinsically through organizational rewards and punishments,or extrinsically through personal interest and passion related to a situation.

Introducing Modern Management

Managing

Managers and Society

Management and Diversity

Managing in the Global Arena

Management and Entrepreneurship

Principles of Planning

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress,Conflict and Virtuality

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling, Information, and Technology

Production and Control

Filters