Question 1

According to the reengineering improvements process,work should be organized around outcomes rather than tasks.

Accepted Answer

A) True 
 B)False

Question 2

The establishment,development,and growth of the total quality management (TQM)movement throughout the world is largely credited to the United States.

Accepted Answer

A) True 
 B)False

Question 3

According to Crosby,significant progress in product quality can be reached when ________.

Accepted Answer

A) quality goals are published to workers so that they know exactly what they are expected to do 
B) product inspections are used in order to improve the manufacturing process and reduce the costs 
C) the design and manufacturing process of a product are continuously improved 
D) organizational integrity,systems,communications,operations,and policies are consistent with achieving product quality 
E) self development of workers as useful players in maintaining quality is encouraged 
A) quality goals are published to workers so that they know exactly what they are expected to do 
B) product inspections are used in order to improve the manufacturing process and reduce the costs 
C) the design and manufacturing process of a product are continuously improved 
D) organizational integrity,systems,communications,operations,and policies are consistent with achieving product quality 
E) self development of workers as useful players in maintaining quality is encouraged

Question 4

What are the steps involved in the incremental improvement process?

Accepted Answer

Step1:An area of improvement is chosen,w

Question 5

Which of the following firms is considered to be the most innovative company?

Accepted Answer

A) General Electric 
B) LG Electronics 
C) Apple 
D) Sony 
E) Amazon 
A) General Electric 
B) LG Electronics 
C) Apple 
D) Sony 
E) Amazon

Question 6

Which of the following characteristics is attributed to employees who,according to the time-pressure/creativity matrix,feel as if they are on an expedition?

Accepted Answer

A) showing creative thinking that is more oriented toward generating or exploring ideas than identifying problems 
B) tending to have more meetings and discussions with groups rather than with individuals 
C) receiving little encouragement from senior management to be creative 
D) experiencing highly fragmented workdays,with many different activities 
E) feeling more pressed for time than when they are "on a mission" even though they work the same number of hours 
A) showing creative thinking that is more oriented toward generating or exploring ideas than identifying problems 
B) tending to have more meetings and discussions with groups rather than with individuals 
C) receiving little encouragement from senior management to be creative 
D) experiencing highly fragmented workdays,with many different activities 
E) feeling more pressed for time than when they are "on a mission" even though they work the same number of hours

Question 7

Which of the following is an example of a topic that management ideas encompass in the invention stage of the innovation process?

Accepted Answer

A) promoting products in the marketplace 
B) redesigning organizational structure 
C) restyling workstations to make employees more productive 
D) adopting robotics to make a manufacturing process more efficient 
E) employing barcoding to better manage inventory 
A) promoting products in the marketplace 
B) redesigning organizational structure 
C) restyling workstations to make employees more productive 
D) adopting robotics to make a manufacturing process more efficient 
E) employing barcoding to better manage inventory

Question 8

Which of the following steps in the innovation process involves making a new idea practical?

Accepted Answer

A) inventing 
B) developing 
C) diffusing 
D) integrating 
E) monitoring 
A) inventing 
B) developing 
C) diffusing 
D) integrating 
E) monitoring

Question 9

Which of the following is an intrinsic source of motivation for a creative individual?

Accepted Answer

A) organizational rewards 
B) incentives 
C) promotions 
D) punishments 
E) personal interest 
A) organizational rewards 
B) incentives 
C) promotions 
D) punishments 
E) personal interest

Question 10

Which of the following statements is true of the link between innovation and creativity?

Accepted Answer

A) Creativity involves turning a new idea into new or improved processes,products,or services that promote the attainment of organizational goals. 
B) Organizations can be either innovative or creative,but can never be both at the same time. 
C) An organization that is innovative but not creative is characterized by a fertile source of good ideas,but lacking in the ability to make the ideas tangible. 
D) An organization that is creative but not innovative is characterized by the ability to turn ideas into tangible benefit,but lacking good ideas to make tangible. 
E) The ideas on which innovation is based come from creativity in the organization,whereby those ideas are turned into something tangible that benefits the organization. 
A) Creativity involves turning a new idea into new or improved processes,products,or services that promote the attainment of organizational goals. 
B) Organizations can be either innovative or creative,but can never be both at the same time. 
C) An organization that is innovative but not creative is characterized by a fertile source of good ideas,but lacking in the ability to make the ideas tangible. 
D) An organization that is creative but not innovative is characterized by the ability to turn ideas into tangible benefit,but lacking good ideas to make tangible. 
E) The ideas on which innovation is based come from creativity in the organization,whereby those ideas are turned into something tangible that benefits the organization.

Question 11

Faced with increasing competition from Facebook,Twitter,and other social networking sites,Google decided that it needed its own presence in the social networking site scene.Following brainstorming sessions,Google came up with the idea of Buzz.The Google team released application programming interfaces (APIs)to allow third-party developers to create applications on the Buzz platform and also homed in on features such as sharing links,photos,videos,status messages,and comments for Buzz.A beta version of Buzz that would come integrated with the company's Web-based email program,Gmail,was announced in February 2010.After testing user reaction to the new message tool,Google rolls out the code complete Buzz release.It continues to offer newer features that are integrated with Buzz every so often and is always on the lookout to address any user concerns about privacy that dogged the application in the early days of its inception.
-Which of the following statements best corresponds to the inventing step of the innovation process?

Accepted Answer

A) Google decides to create Buzz in response to competition from Facebook and other social networking sites. 
B) Google's team creates APIs for third-party applications. 
C) Google releases the beta version of Buzz for usability testing. 
D) Google rolls out final code complete version of Buzz for users,rid of bugs and defects. 
E) Google continues to add newer features and widgets to the Buzz platform and addresses user concerns. 
A) Google decides to create Buzz in response to competition from Facebook and other social networking sites. 
B) Google's team creates APIs for third-party applications. 
C) Google releases the beta version of Buzz for usability testing. 
D) Google rolls out final code complete version of Buzz for users,rid of bugs and defects. 
E) Google continues to add newer features and widgets to the Buzz platform and addresses user concerns.

Question 12

What is the "innovation process"? Briefly describe the different steps involved in the innovation process.

Accepted Answer

Innovation process is defined as the ste

Question 13

According to the time-pressure/creativity matrix,people who feel as if they are on autopilot ________.

Accepted Answer

A) focus on one activity for a significant part of the day because they are undisturbed or protected 
B) believe that they are doing important work and report feeling positively challenged by and involved in the work 
C) show creative thinking that is equally oriented toward identifying problems and generating or exploring ideas 
D) receive little encouragement from senior management to be creative 
E) tend to collaborate with one person rather than with a group 
A) focus on one activity for a significant part of the day because they are undisturbed or protected 
B) believe that they are doing important work and report feeling positively challenged by and involved in the work 
C) show creative thinking that is equally oriented toward identifying problems and generating or exploring ideas 
D) receive little encouragement from senior management to be creative 
E) tend to collaborate with one person rather than with a group

Question 14

What are the benefits that an organization can enjoy by successfully offering high-quality products and services to the marketplace?

Accepted Answer

Producing high-quality products is not a

Question 15

Faced with increasing competition from Facebook,Twitter,and other social networking sites,Google decided that it needed its own presence in the social networking site scene.Following brainstorming sessions,Google came up with the idea of Buzz.The Google team released application programming interfaces (APIs)to allow third-party developers to create applications on the Buzz platform and also homed in on features such as sharing links,photos,videos,status messages,and comments for Buzz.A beta version of Buzz that would come integrated with the company's Web-based email program,Gmail,was announced in February 2010.After testing user reaction to the new message tool,Google rolls out the code complete Buzz release.It continues to offer newer features that are integrated with Buzz every so often and is always on the lookout to address any user concerns about privacy that dogged the application in the early days of its inception.
-Which of the following statements best corresponds to the integrating step of the innovation process?

Accepted Answer

A) Google decides to create Buzz in response to competition from Facebook and other social networking sites. 
B) Google's team creates APIs for third-party applications. 
C) Google releases the beta version of Buzz for usability testing. 
D) Google rolls out final code complete version of Buzz for users,rid of bugs and defects. 
E) Google continues to add newer features and widgets to the Buzz platform and addresses user concerns. 
A) Google decides to create Buzz in response to competition from Facebook and other social networking sites. 
B) Google's team creates APIs for third-party applications. 
C) Google releases the beta version of Buzz for usability testing. 
D) Google rolls out final code complete version of Buzz for users,rid of bugs and defects. 
E) Google continues to add newer features and widgets to the Buzz platform and addresses user concerns.

Question 16

Which of the following components of creativity determines if an individual will actually be creative?

Accepted Answer

A) experience 
B) motivation 
C) expertise 
D) logic 
E) reasoning 
A) experience 
B) motivation 
C) expertise 
D) logic 
E) reasoning

Question 17

Expertise is the component of creativity that refers to an individual's need or passion to be creative.

Accepted Answer

A) True 
 B)False

Question 18

________ is commonly discussed as a critical resource that fuels creativity in organization members.

Accepted Answer

A) Knowledge 
B) Relevant skill 
C) Motivation 
D) Innovation 
E) Appropriate time 
A) Knowledge 
B) Relevant skill 
C) Motivation 
D) Innovation 
E) Appropriate time

Question 19

Which of the following is a creative idea for enhancing organizational success based on Crosby's thoughts on total quality management?

Accepted Answer

A) Use product inspections to improve the manufacturing process and reduce costs. 
B) Eliminate production processes based simply on producing a quota. 
C) Begin each management meeting with a factual and financial review of quality. 
D) Create production processes based upon learning how to improve the processes. 
E) Abolish organizational bias toward handling quality issues immediately. 
A) Use product inspections to improve the manufacturing process and reduce costs. 
B) Eliminate production processes based simply on producing a quota. 
C) Begin each management meeting with a factual and financial review of quality. 
D) Create production processes based upon learning how to improve the processes. 
E) Abolish organizational bias toward handling quality issues immediately.

Question 20

In the incremental improvement process,after the improvement "theme" has been identified,the next step is to ________.

Accepted Answer

A) identify benchmarks 
B) organize a quality improvement team 
C) perform an analysis of current performance 
D) undertake a pilot study 
E) identify how improvement is required 
A) identify benchmarks 
B) organize a quality improvement team 
C) perform an analysis of current performance 
D) undertake a pilot study 
E) identify how improvement is required

According to the reengineering improvements process,work should be organized around outcomes rather than tasks.

The establishment,development,and growth of the total quality management (TQM)movement throughout the world is largely credited to the United States.

According to Crosby,significant progress in product quality can be reached when ________.

What are the steps involved in the incremental improvement process?

Which of the following firms is considered to be the most innovative company?

Which of the following characteristics is attributed to employees who,according to the time-pressure/creativity matrix,feel as if they are on an expedition?

Which of the following is an example of a topic that management ideas encompass in the invention stage of the innovation process?

Which of the following steps in the innovation process involves making a new idea practical?

Which of the following is an intrinsic source of motivation for a creative individual?

Which of the following statements is true of the link between innovation and creativity?

What is the "innovation process"? Briefly describe the different steps involved in the innovation process.

According to the time-pressure/creativity matrix,people who feel as if they are on autopilot ________.

What are the benefits that an organization can enjoy by successfully offering high-quality products and services to the marketplace?

Which of the following components of creativity determines if an individual will actually be creative?

Expertise is the component of creativity that refers to an individual's need or passion to be creative.

________ is commonly discussed as a critical resource that fuels creativity in organization members.

Which of the following is a creative idea for enhancing organizational success based on Crosby's thoughts on total quality management?

In the incremental improvement process,after the improvement "theme" has been identified,the next step is to ________.

Introducing Modern Management

Managing

Managers and Society

Management and Diversity

Managing in the Global Arena

Management and Entrepreneurship

Principles of Planning

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress,Conflict and Virtuality

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling, Information, and Technology

Production and Control

Filters

Exam 19: Encouraging Creativity and Innovation

According to the reengineering improvements process,work should be organized around outcomes rather than tasks.

The establishment,development,and growth of the total quality management (TQM)movement throughout the world is largely credited to the United States.

According to Crosby,significant progress in product quality can be reached when ________.

What are the steps involved in the incremental improvement process?

Which of the following firms is considered to be the most innovative company?

Which of the following characteristics is attributed to employees who,according to the time-pressure/creativity matrix,feel as if they are on an expedition?

Which of the following is an example of a topic that management ideas encompass in the invention stage of the innovation process?

Which of the following steps in the innovation process involves making a new idea practical?

Which of the following is an intrinsic source of motivation for a creative individual?

Which of the following statements is true of the link between innovation and creativity?

What is the "innovation process"? Briefly describe the different steps involved in the innovation process.

According to the time-pressure/creativity matrix,people who feel as if they are on autopilot ________.

What are the benefits that an organization can enjoy by successfully offering high-quality products and services to the marketplace?

Which of the following components of creativity determines if an individual will actually be creative?

Expertise is the component of creativity that refers to an individual's need or passion to be creative.

________ is commonly discussed as a critical resource that fuels creativity in organization members.

Which of the following is a creative idea for enhancing organizational success based on Crosby's thoughts on total quality management?

In the incremental improvement process,after the improvement "theme" has been identified,the next step is to ________.

Introducing Modern Management

Managing

Managers and Society

Management and Diversity

Managing in the Global Arena

Management and Entrepreneurship

Principles of Planning

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress,Conflict and Virtuality

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling, Information, and Technology

Production and Control

Filters