Question 1

Which of the following should the source do to gather nonverbal feedback?

Accepted Answer

A) Observe the destination's gestures and facial expressions. 
B) Ask the destination questions about the message. 
C) Repeat the message and ask for specific feedback. 
D) Ask the destination about how the message was perceived. 
E) Use tests and procedures that suit the situation. 
A) Observe the destination's gestures and facial expressions. 
B) Ask the destination questions about the message. 
C) Repeat the message and ask for specific feedback. 
D) Ask the destination about how the message was perceived. 
E) Use tests and procedures that suit the situation. A

Question 2

Carolyn joins Arbitrar Consultants as a sales trainee.Her manager sends her an email outlining her role and responsibilities and the specific tasks she will be in charge of at the company.This is an example of ________.

Accepted Answer

A) upward communication 
B) parallel communication 
C) downward communication 
D) horizontal communication 
E) lateral communication 
A) upward communication 
B) parallel communication 
C) downward communication 
D) horizontal communication 
E) lateral communication C

Question 3

In which of the following grapevine patterns does information travel only to selected individuals?

Accepted Answer

A) single-strand 
B) gossip 
C) probability 
D) serial 
E) cluster 
A) single-strand 
B) gossip 
C) probability 
D) serial 
E) cluster E

Question 4

Gestures,vocal tones,and facial expressions are forms of nonverbal communication.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following helps managers encourage the flow of formal organizational communication?

Accepted Answer

A) organizational members not having free access to formal communication 
B) discouraging informal communication channels such as the grapevine 
C) supporting the flow of clear and concise statements 
D) limiting the access to communication channels by proper monitoring 
E) using elaborate statements instead of concise statements 
A) organizational members not having free access to formal communication 
B) discouraging informal communication channels such as the grapevine 
C) supporting the flow of clear and concise statements 
D) limiting the access to communication channels by proper monitoring 
E) using elaborate statements instead of concise statements

Question 6

The capacity of people to recognize their own feelings and the feelings of others,to motivate themselves,and to manage their own feelings as well as the emotions in relationships with others,is called ________.

Accepted Answer

A) emotional intelligence 
B) business intelligence 
C) social emotional learning 
D) affective science 
E) competitive intelligence 
A) emotional intelligence 
B) business intelligence 
C) social emotional learning 
D) affective science 
E) competitive intelligence

Question 7

Which of the following is an example of a macrobarrier when a manager communicates with his or her subordinates?

Accepted Answer

A) The manager considers the subordinates to be irresponsible and unprofessional. 
B) The subordinates have a strong negative attitude toward the manager. 
C) The subordinates constitute a diverse population and speak different languages. 
D) The manager uses words that have multiple meanings. 
E) The manager is a specialist in information technology and tends to use technical jargon. 
A) The manager considers the subordinates to be irresponsible and unprofessional. 
B) The subordinates have a strong negative attitude toward the manager. 
C) The subordinates constitute a diverse population and speak different languages. 
D) The manager uses words that have multiple meanings. 
E) The manager is a specialist in information technology and tends to use technical jargon.

Question 8

________ is the destination's reaction to a message.

Accepted Answer

A) Perception 
B) Feedback 
C) Channeling 
D) Signaling 
E) Grapevine 
A) Perception 
B) Feedback 
C) Channeling 
D) Signaling 
E) Grapevine

Question 9

Employee A passes information to everyone else on the grapevine.This pattern is known as the ________.

Accepted Answer

A) gossip grapevine 
B) cluster grapevine 
C) single-strand grapevine 
D) probability grapevine 
E) serial grapevine 
A) gossip grapevine 
B) cluster grapevine 
C) single-strand grapevine 
D) probability grapevine 
E) serial grapevine

Question 10

Feedback is the destination's verbal reaction to a message in interpersonal communications.

Accepted Answer

A) True 
 B)False

Question 11

American Visual Network,Inc.,a media and entertainment company,is involved in the production,distribution,and marketing of television programs and Internet broadcasting.The company uses various techniques to promote internal communication.Which of the following programs of the company is an example of upward communication?

Accepted Answer

A) The company describes its management objectives on its Web site. 
B) The management philosophy is communicated to employees through training manuals. 
C) The company conducts an attitude survey to understand employees' opinion of the management. 
D) The company conducts a collaborative training program to improve coordination between different departments. 
E) Product training programs are conducted for newly recruited employees. 
A) The company describes its management objectives on its Web site. 
B) The management philosophy is communicated to employees through training manuals. 
C) The company conducts an attitude survey to understand employees' opinion of the management. 
D) The company conducts a collaborative training program to improve coordination between different departments. 
E) Product training programs are conducted for newly recruited employees.

Question 12

The capacity of people to recognize their own feelings and the feelings of others is called motivational intelligence.

Accepted Answer

A) True 
 B)False

Question 13

Communication is considered a supplementary management skill rather than a fundamental management skill.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following instructions is considered the first and last commandment of good listening,because all other commandments depend on it?

Accepted Answer

A) Remove distractions. 
B) Stop talking. 
C) Hold your temper. 
D) Show the speaker you want to listen. 
E) Be patient. 
A) Remove distractions. 
B) Stop talking. 
C) Hold your temper. 
D) Show the speaker you want to listen. 
E) Be patient.

Question 15

Managers should prevent the flow of grapevine.Do you think this argument is valid? Explain your answer.

Accepted Answer

Grapevines are a factor managers must de

Question 16

Which of the following is the major reason for the establishment of informal communication networks?

Accepted Answer

A) lack of formal organizational communication channels 
B) desire for information that is not furnished formally 
C) inability of managers to communicate effectively 
D) vertical nature of the organizational structure 
E) lack of necessary rules and regulations within the organization 
A) lack of formal organizational communication channels 
B) desire for information that is not furnished formally 
C) inability of managers to communicate effectively 
D) vertical nature of the organizational structure 
E) lack of necessary rules and regulations within the organization

Question 17

Good communicators consult with others when planning communications.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is most likely to encourage upward formal communication?

Accepted Answer

A) performance reviews 
B) position descriptions 
C) closed-door policies 
D) suggestion systems 
E) grapevines 
A) performance reviews 
B) position descriptions 
C) closed-door policies 
D) suggestion systems 
E) grapevines

Question 19

WePharma,Inc.,a biopharmaceutical company,develops targeted therapies for the treatment of cancer and inflammatory diseases.Mara Alarcon,the CEO of the company,insists that employees communicate only through formal channels.Despite these restrictions,she observes many informal networks within the organization.Which of the following is the most likely reason for establishment of these informal networks?

Accepted Answer

A) WePharma takes employee suggestions very seriously. 
B) WePharma lacks the necessary rules and regulations to control employees. 
C) WePharma has a vertical organizational structure. 
D) WePharma does not freely share information with its employees. 
E) WePharma promotes an open-door policy. 
A) WePharma takes employee suggestions very seriously. 
B) WePharma lacks the necessary rules and regulations to control employees. 
C) WePharma has a vertical organizational structure. 
D) WePharma does not freely share information with its employees. 
E) WePharma promotes an open-door policy.

Question 20

Which of the following is considered a fundamental managerial skill?

Accepted Answer

A) technical skills 
B) communication ability 
C) charismatic leadership 
D) ability to maintain status quo 
E) ability to regulate procedures 
A) technical skills 
B) communication ability 
C) charismatic leadership 
D) ability to maintain status quo 
E) ability to regulate procedures

Which of the following should the source do to gather nonverbal feedback?

Carolyn joins Arbitrar Consultants as a sales trainee.Her manager sends her an email outlining her role and responsibilities and the specific tasks she will be in charge of at the company.This is an example of ________.

In which of the following grapevine patterns does information travel only to selected individuals?

Gestures,vocal tones,and facial expressions are forms of nonverbal communication.

Which of the following helps managers encourage the flow of formal organizational communication?

The capacity of people to recognize their own feelings and the feelings of others,to motivate themselves,and to manage their own feelings as well as the emotions in relationships with others,is called ________.

Which of the following is an example of a macrobarrier when a manager communicates with his or her subordinates?

________ is the destination's reaction to a message.

Employee A passes information to everyone else on the grapevine.This pattern is known as the ________.

Feedback is the destination's verbal reaction to a message in interpersonal communications.

The capacity of people to recognize their own feelings and the feelings of others is called motivational intelligence.

Communication is considered a supplementary management skill rather than a fundamental management skill.

Which of the following instructions is considered the first and last commandment of good listening,because all other commandments depend on it?

Managers should prevent the flow of grapevine.Do you think this argument is valid? Explain your answer.

Which of the following is the major reason for the establishment of informal communication networks?

Good communicators consult with others when planning communications.

Which of the following is most likely to encourage upward formal communication?

Which of the following is considered a fundamental managerial skill?

Introducing Modern Management

Managing

Managers and Society

Management and Diversity

Managing in the Global Arena

Management and Entrepreneurship

Principles of Planning

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress,Conflict and Virtuality

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Encouraging Creativity and Innovation

Controlling, Information, and Technology

Production and Control

Filters

Exam 14: Influencing and Communication

Which of the following should the source do to gather nonverbal feedback?

Carolyn joins Arbitrar Consultants as a sales trainee.Her manager sends her an email outlining her role and responsibilities and the specific tasks she will be in charge of at the company.This is an example of ________.

In which of the following grapevine patterns does information travel only to selected individuals?

Gestures,vocal tones,and facial expressions are forms of nonverbal communication.

Which of the following helps managers encourage the flow of formal organizational communication?

The capacity of people to recognize their own feelings and the feelings of others,to motivate themselves,and to manage their own feelings as well as the emotions in relationships with others,is called ________.

Which of the following is an example of a macrobarrier when a manager communicates with his or her subordinates?

________ is the destination's reaction to a message.

Employee A passes information to everyone else on the grapevine.This pattern is known as the ________.

Feedback is the destination's verbal reaction to a message in interpersonal communications.

The capacity of people to recognize their own feelings and the feelings of others is called motivational intelligence.

Communication is considered a supplementary management skill rather than a fundamental management skill.

Which of the following instructions is considered the first and last commandment of good listening,because all other commandments depend on it?

Managers should prevent the flow of grapevine.Do you think this argument is valid? Explain your answer.

Which of the following is the major reason for the establishment of informal communication networks?

Good communicators consult with others when planning communications.

Which of the following is most likely to encourage upward formal communication?

Which of the following is considered a fundamental managerial skill?

Introducing Modern Management

Managing

Managers and Society

Management and Diversity

Managing in the Global Arena

Management and Entrepreneurship

Principles of Planning

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress,Conflict and Virtuality

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Encouraging Creativity and Innovation

Controlling, Information, and Technology

Production and Control

Filters