Question 1

Which of the following is the primary purpose of the influencing subsystem?

Accepted Answer

A) eliminating organizational grapevine 
B) business process restructuring 
C) enhancing the attainment of management objectives 
D) manipulation of critical information 
E) elimination of organizational conflicts 
A) eliminating organizational grapevine 
B) business process restructuring 
C) enhancing the attainment of management objectives 
D) manipulation of critical information 
E) elimination of organizational conflicts

Question 2

Organizational philosophy is primarily conveyed through ________.

Accepted Answer

A) upward communication 
B) lateral communication 
C) downward communication 
D) horizontal communication 
E) informal communication 
A) upward communication 
B) lateral communication 
C) downward communication 
D) horizontal communication 
E) informal communication

Question 3

In order to be a good listener,one should avoid asking questions.

Accepted Answer

A) True 
 B)False

Question 4

Stimuli that compete with the communication message for the attention of the destination are called noise.

Accepted Answer

A) True 
 B)False

Question 5

An individual's emotional intelligence is characterized by self-awareness,self-motivation,self-regulation,empathy for others,and ________.

Accepted Answer

A) systems thinking 
B) formal communication abilities 
C) openness to experience 
D) adeptness in building relationships 
E) superior intellectual capabilities 
A) systems thinking 
B) formal communication abilities 
C) openness to experience 
D) adeptness in building relationships 
E) superior intellectual capabilities

Question 6

Departmental relationships can be coordinated well enough to enhance the attainment of management system objectives only through ________.

Accepted Answer

A) upward communication 
B) lateral communication 
C) downward communication 
D) informal communication networks 
E) internal communication networks 
A) upward communication 
B) lateral communication 
C) downward communication 
D) informal communication networks 
E) internal communication networks

Question 7

The basic elements of the interpersonal communication process are the source,the encoder signal,and the decoder.

Accepted Answer

A) True 
 B)False

Question 8

Sandra finds out that a rumor about her is doing the rounds in the office - she supposedly had a rift with her manager over her performance review and is now planning to quit the company.Though completely untrue,she sets out to find the person who started the rumor.She confronts several of her colleagues regarding this and everyone tells her that they heard it from Sheela,her boss's secretary.This is an example of a ________.

Accepted Answer

A) single-strand grapevine 
B) gossip grapevine 
C) probability grapevine 
D) serial grapevine 
E) cluster grapevine 
A) single-strand grapevine 
B) gossip grapevine 
C) probability grapevine 
D) serial grapevine 
E) cluster grapevine

Question 9

Which of the following is considered the first step toward effective communication?

Accepted Answer

A) clarifying the idea or problem to be communicated 
B) examining the true purpose of communication 
C) consulting with others in planning communication 
D) identifying actions that support the message being communicated 
E) understanding the total physical and human setting 
A) clarifying the idea or problem to be communicated 
B) examining the true purpose of communication 
C) consulting with others in planning communication 
D) identifying actions that support the message being communicated 
E) understanding the total physical and human setting

Question 10

Which of the following is the most complete and accurate description of communication barriers?

Accepted Answer

A) factors that decrease the probability that communication will be successful 
B) aspects that allow unwanted entities to participate in the communication process 
C) external stimuli that interfere with transmission of messages from the sender to the receiver 
D) innate factors in the receiver that influence the interpretation of a message 
E) attributes that lead to environmental noise and organizational stress 
A) factors that decrease the probability that communication will be successful 
B) aspects that allow unwanted entities to participate in the communication process 
C) external stimuli that interfere with transmission of messages from the sender to the receiver 
D) innate factors in the receiver that influence the interpretation of a message 
E) attributes that lead to environmental noise and organizational stress

Question 11

Trot is the CEO of a consulting firm.He plays a key role in guiding the activities of organization members in appropriate directions.This role performed by Trot is called ________.

Accepted Answer

A) communicating 
B) influencing 
C) collaborating 
D) motivating 
E) coaching 
A) communicating 
B) influencing 
C) collaborating 
D) motivating 
E) coaching

Question 12

An effective listener should go easy on arguments and criticism because being critical ________.

Accepted Answer

A) reduces the importance of the conversation 
B) is a symptom of unreceptive communication 
C) puts the speaker on the defensive 
D) creates a permissive environment for the speaker 
E) is a sign of distraction 
A) reduces the importance of the conversation 
B) is a symptom of unreceptive communication 
C) puts the speaker on the defensive 
D) creates a permissive environment for the speaker 
E) is a sign of distraction

Question 13

Describe formal communication and explain the three basic types of formal communication.

Accepted Answer

Formal organizational communication foll

Question 14

What is one of the weaknesses of a serial transmission?

Accepted Answer

A) The information conveyed is highly accurate. 
B) It is potentially inaccurate. 
C) It does not influence morale. 
D) It doesn't affect efficiency. 
E) The presence of a leader is highly evident. 
A) The information conveyed is highly accurate. 
B) It is potentially inaccurate. 
C) It does not influence morale. 
D) It doesn't affect efficiency. 
E) The presence of a leader is highly evident.

Question 15

How can managers promote formal organizational communication?

Accepted Answer

A) by listening attentively to messages that come through formal channels 
B) by eliminating informal communication channels in the organization 
C) by instituting a circular pattern of organizational communication 
D) by strictly regulating employee access to formal communication channels 
E) by using low involvement channels instead of high involvement channels 
A) by listening attentively to messages that come through formal channels 
B) by eliminating informal communication channels in the organization 
C) by instituting a circular pattern of organizational communication 
D) by strictly regulating employee access to formal communication channels 
E) by using low involvement channels instead of high involvement channels

Question 16

Encoded information that the source intends to share with another person is called a ________.

Accepted Answer

A) rumor 
B) message 
C) signal 
D) medium 
E) code 
A) rumor 
B) message 
C) signal 
D) medium 
E) code

Question 17

The person in the interpersonal communication situation who originates and encodes information to be shared with another person is called the ________.

Accepted Answer

A) presenter 
B) channel 
C) administrator 
D) medium 
E) source 
A) presenter 
B) channel 
C) administrator 
D) medium 
E) source

Question 18

Organizational communication that follows the lines of the organization chart is called ________.

Accepted Answer

A) connective communication 
B) ceremonial communication 
C) formal organizational communication 
D) nonverbal communication 
E) collaborative organizational communication 
A) connective communication 
B) ceremonial communication 
C) formal organizational communication 
D) nonverbal communication 
E) collaborative organizational communication

Question 19

Which of the following grapevine patterns tends to distort messages the most?

Accepted Answer

A) gossip 
B) probability 
C) single-strand 
D) cluster 
E) group 
A) gossip 
B) probability 
C) single-strand 
D) cluster 
E) group

Question 20

Which of the following is a communication macrobarrier?

Accepted Answer

A) need for complex information 
B) destination's view of the source 
C) message interference 
D) receivers' perception 
E) usage of multimeaning words 
A) need for complex information 
B) destination's view of the source 
C) message interference 
D) receivers' perception 
E) usage of multimeaning words

Which of the following is the primary purpose of the influencing subsystem?

Organizational philosophy is primarily conveyed through ________.

In order to be a good listener,one should avoid asking questions.

Stimuli that compete with the communication message for the attention of the destination are called noise.

An individual's emotional intelligence is characterized by self-awareness,self-motivation,self-regulation,empathy for others,and ________.

Departmental relationships can be coordinated well enough to enhance the attainment of management system objectives only through ________.

The basic elements of the interpersonal communication process are the source,the encoder signal,and the decoder.

Which of the following is considered the first step toward effective communication?

Which of the following is the most complete and accurate description of communication barriers?

Trot is the CEO of a consulting firm.He plays a key role in guiding the activities of organization members in appropriate directions.This role performed by Trot is called ________.

An effective listener should go easy on arguments and criticism because being critical ________.

Describe formal communication and explain the three basic types of formal communication.

What is one of the weaknesses of a serial transmission?

How can managers promote formal organizational communication?

Encoded information that the source intends to share with another person is called a ________.

The person in the interpersonal communication situation who originates and encodes information to be shared with another person is called the ________.

Organizational communication that follows the lines of the organization chart is called ________.

Which of the following grapevine patterns tends to distort messages the most?

Which of the following is a communication macrobarrier?

Introducing Modern Management

Managing

Managers and Society

Management and Diversity

Managing in the Global Arena

Management and Entrepreneurship

Principles of Planning

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress,Conflict and Virtuality

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Encouraging Creativity and Innovation

Controlling, Information, and Technology

Production and Control

Filters

Exam 14: Influencing and Communication

Which of the following is the primary purpose of the influencing subsystem?

Organizational philosophy is primarily conveyed through ________.

In order to be a good listener,one should avoid asking questions.

Stimuli that compete with the communication message for the attention of the destination are called noise.

An individual's emotional intelligence is characterized by self-awareness,self-motivation,self-regulation,empathy for others,and ________.

Departmental relationships can be coordinated well enough to enhance the attainment of management system objectives only through ________.

The basic elements of the interpersonal communication process are the source,the encoder signal,and the decoder.

Which of the following is considered the first step toward effective communication?

Which of the following is the most complete and accurate description of communication barriers?

Trot is the CEO of a consulting firm.He plays a key role in guiding the activities of organization members in appropriate directions.This role performed by Trot is called ________.

An effective listener should go easy on arguments and criticism because being critical ________.

Describe formal communication and explain the three basic types of formal communication.

What is one of the weaknesses of a serial transmission?

How can managers promote formal organizational communication?

Encoded information that the source intends to share with another person is called a ________.

The person in the interpersonal communication situation who originates and encodes information to be shared with another person is called the ________.

Organizational communication that follows the lines of the organization chart is called ________.

Which of the following grapevine patterns tends to distort messages the most?

Which of the following is a communication macrobarrier?

Introducing Modern Management

Managing

Managers and Society

Management and Diversity

Managing in the Global Arena

Management and Entrepreneurship

Principles of Planning

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress,Conflict and Virtuality

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Encouraging Creativity and Innovation

Controlling, Information, and Technology

Production and Control

Filters