Question 1

Which of the following observations is consistent with the "ten commandments of good communication"?

Accepted Answer

A) All communications should be planned by the sender alone. 
B) Focus more on the content than the overtones in communication. 
C) Communication should be avoided if the receiver cannot perceive it correctly. 
D) Communications must be planned with the past in mind. 
E) Convey as much information as possible in each communication. 
A) All communications should be planned by the sender alone. 
B) Focus more on the content than the overtones in communication. 
C) Communication should be avoided if the receiver cannot perceive it correctly. 
D) Communications must be planned with the past in mind. 
E) Convey as much information as possible in each communication.

Question 2

Which of the following is one of the primary managing activities?

Accepted Answer

A) building corporate culture 
B) reducing conflicts 
C) eliminating workplace stress 
D) creating norms 
E) maintaining work-life balance 
A) building corporate culture 
B) reducing conflicts 
C) eliminating workplace stress 
D) creating norms 
E) maintaining work-life balance

Question 3

George is the human resources manager of a small-scale manufacturing company.Which of the following is the best example of nonverbal communication?

Accepted Answer

A) He sends an angry email to one of the employees. 
B) He uses a loud tone when speaking with a group of employees. 
C) He uses words with implicit meanings when he talks to subordinates. 
D) He prepares a performance appraisal report for one of the employees. 
E) He uses harsh words during a meeting with one of his coworkers. 
A) He sends an angry email to one of the employees. 
B) He uses a loud tone when speaking with a group of employees. 
C) He uses words with implicit meanings when he talks to subordinates. 
D) He prepares a performance appraisal report for one of the employees. 
E) He uses harsh words during a meeting with one of his coworkers.

Question 4

________ is the process of guiding the activities of organization members in appropriate directions.

Accepted Answer

A) Communicating 
B) Influencing 
C) Controlling 
D) Planning 
E) Organizing 
A) Communicating 
B) Influencing 
C) Controlling 
D) Planning 
E) Organizing

Question 5

One of the characteristics of the grapevine is that it ________.

Accepted Answer

A) is usually controlled and monitored by managers 
B) springs up and is used regularly within the organization 
C) usually follows an upward communication channel 
D) is heavily influenced by the top executives of an organization 
E) exists largely to serve the self-interests of the people within it 
A) is usually controlled and monitored by managers 
B) springs up and is used regularly within the organization 
C) usually follows an upward communication channel 
D) is heavily influenced by the top executives of an organization 
E) exists largely to serve the self-interests of the people within it

Question 6

Which of the following terms best represents the capacity of people to recognize their own feelings and the feelings of others,to motivate themselves,and to manage their own feelings as well as the feelings in relationships with others?

Accepted Answer

A) consideration 
B) interpersonal skills 
C) compassion 
D) emotional intelligence 
E) assertiveness 
A) consideration 
B) interpersonal skills 
C) compassion 
D) emotional intelligence 
E) assertiveness

Question 7

The process of guiding the activities of organization members in appropriate directions is called controlling.

Accepted Answer

A) True 
 B)False

Question 8

What are the major characteristics of organizational grapevine?

Accepted Answer

The informal organizational communicatio

Question 9

What is the importance of nonverbal messages in a communicative process?

Accepted Answer

Albert Mehrabian developed the following

Question 10

Peterson is a salesperson.He considers nonverbal feedback to be extremely important when making a sales presentation.He can gather nonverbal feedback by ________.

Accepted Answer

A) providing the customer with visual aids instead of speaking to them 
B) asking the customer to fill up a feedback form at the end of the presentation 
C) repeating the message and asking for specific feedback 
D) paying attention to the customer's facial expressions and gestures 
E) using sales tests and trial closes that help to assess a situation 
A) providing the customer with visual aids instead of speaking to them 
B) asking the customer to fill up a feedback form at the end of the presentation 
C) repeating the message and asking for specific feedback 
D) paying attention to the customer's facial expressions and gestures 
E) using sales tests and trial closes that help to assess a situation

Question 11

Messages tend to become more distorted as the length of the series increases in serial transmission.

Accepted Answer

A) True 
 B)False

Question 12

Managers transform a portion of organizational resources into appropriate organization member behavior mainly by performing activities such as leading and communicating.

Accepted Answer

A) True 
 B)False

Question 13

________ is the process of converting messages back into information.

Accepted Answer

A) Decoding 
B) Encoding 
C) Derivation 
D) Paraphrasing 
E) Rewording 
A) Decoding 
B) Encoding 
C) Derivation 
D) Paraphrasing 
E) Rewording

Question 14

What is emotional intelligence? Why is it important in organizations?

Accepted Answer

Emotional intelligence is the capacity o

Question 15

One strategy for encouraging formal organizational communication is to ensure that all organization members have free access to formal communication channels.

Accepted Answer

A) True 
 B)False

Question 16

A manager sends an email to all the employees in his department.This is an example of serial transmission.

Accepted Answer

A) True 
 B)False

Question 17

What is the major purpose of feedback in the communication process?

Accepted Answer

A) It is used by the source to ensure successful communication. 
B) It can be used to boost the legitimate power of managers. 
C) It provides formal documentation of the communication process. 
D) It helps the source avoid questions from the destination. 
E) It fosters lateral communication in the organization. 
A) It is used by the source to ensure successful communication. 
B) It can be used to boost the legitimate power of managers. 
C) It provides formal documentation of the communication process. 
D) It helps the source avoid questions from the destination. 
E) It fosters lateral communication in the organization.

Question 18

Organizational communication that follows the line of the organization chart is called formal organizational communication.

Accepted Answer

A) True 
 B)False

Question 19

The members of a company's marketing team regularly meet with their peers from the R&D department to share information and insights on customer product preferences that they have gathered through market research.This is an example of which of the following types of communication?

Accepted Answer

A) upward 
B) vertical 
C) virtual 
D) downward 
E) lateral 
A) upward 
B) vertical 
C) virtual 
D) downward 
E) lateral

Question 20

In which of the following grapevine patterns do grapevine members communicate randomly with one another?

Accepted Answer

A) probability 
B) gossip 
C) single-strand 
D) cluster 
E) group 
A) probability 
B) gossip 
C) single-strand 
D) cluster 
E) group

Exam 14: Influencing and Communication

Which of the following observations is consistent with the "ten commandments of good communication"?

Which of the following is one of the primary managing activities?

George is the human resources manager of a small-scale manufacturing company.Which of the following is the best example of nonverbal communication?

________ is the process of guiding the activities of organization members in appropriate directions.

One of the characteristics of the grapevine is that it ________.

Which of the following terms best represents the capacity of people to recognize their own feelings and the feelings of others,to motivate themselves,and to manage their own feelings as well as the feelings in relationships with others?

The process of guiding the activities of organization members in appropriate directions is called controlling.

What are the major characteristics of organizational grapevine?

What is the importance of nonverbal messages in a communicative process?

Peterson is a salesperson.He considers nonverbal feedback to be extremely important when making a sales presentation.He can gather nonverbal feedback by ________.

Messages tend to become more distorted as the length of the series increases in serial transmission.

Managers transform a portion of organizational resources into appropriate organization member behavior mainly by performing activities such as leading and communicating.

________ is the process of converting messages back into information.

What is emotional intelligence? Why is it important in organizations?

One strategy for encouraging formal organizational communication is to ensure that all organization members have free access to formal communication channels.

A manager sends an email to all the employees in his department.This is an example of serial transmission.

What is the major purpose of feedback in the communication process?

Organizational communication that follows the line of the organization chart is called formal organizational communication.

The members of a company's marketing team regularly meet with their peers from the R&D department to share information and insights on customer product preferences that they have gathered through market research.This is an example of which of the following types of communication?

In which of the following grapevine patterns do grapevine members communicate randomly with one another?

Introducing Modern Management

Managing

Managers and Society

Management and Diversity

Managing in the Global Arena

Management and Entrepreneurship

Principles of Planning

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress,Conflict and Virtuality

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Encouraging Creativity and Innovation

Controlling, Information, and Technology

Production and Control

Filters