Exam 14: Influencing and Communication

Which of the following is an example of a nonverbal form of communication?

The head of the HR department meets the head of the production department to discuss the production team's staffing needs for the next two quarters.This is an example of ________.

Lateral organizational communication relates primarily to the direction and control of employees.

Which of the following is considered a microbarrier to organizational communication?

Formal organizational communication is more important that informal organizational communication.Why?

What is the importance of lateral communication in an organization?

Many organizations implement grievance procedures to assist employees.Such procedures are an example of ________.

Which of the following is a common downward organizational communication tool?

Primary management activities such as communicating,leading,and motivating are considered ________.

________ is the process of sharing information with other individuals.

Henry just heard a rumor from one of his coworkers.He immediately passes the information on to the first person who happens to walk by.This is an example of the ________ grapevine.

Organizational communication that does not follow the lines of the organizational chart is specifically called ________.

Malcolm,an accounts clerk,is all set make a presentation on how his team can improve their productivity by changing certain work practices.His manager asks the employees not to be too critical of Malcolm's suggestions and to avoid arguing with him.The manager most likely said this because being critical ________.

List the ten commandments for good listening.

A signal refers to ________.

Mark finds out that his colleague,Mae,will soon be quitting the company and joining a rival firm.He immediately passes this information on to his teammate Josh,who tells Craig,who in turn mentions it to his secretary.In this way the message spreads from one person to the next,until the entire department knows about it.This is an example of the ________.

To minimize the negative effects of the perceptual differences of receivers on interpersonal communication,managers should ________.

You are the manager of a legal consulting firm.Which of the following is an example of microbarrier of communication that you are likely to come across?

Tim is speaking to one of his professors.He tells the professor that he is satisfied with the grades that he has received.In this situation,Tim is the ________.

The communication source's view of the destination is a microbarrier of communication.