Question 1

Written tests can be weak predictors of job performance because ________.

Accepted Answer

A) supervisors do not need mechanical abilities to do their jobs 
B) semi-skilled workers do not need mechanical abilities to do their jobs 
C) intelligence and other tested characteristics can be somewhat removed from actual job performance 
D) unskilled workers do not need perceptual accuracy and motor ability to do their jobs 
E) supervisors do not need intellectual ability to do their jobs 
A) supervisors do not need mechanical abilities to do their jobs 
B) semi-skilled workers do not need mechanical abilities to do their jobs 
C) intelligence and other tested characteristics can be somewhat removed from actual job performance 
D) unskilled workers do not need perceptual accuracy and motor ability to do their jobs 
E) supervisors do not need intellectual ability to do their jobs

Question 2

Which of the following focuses on the qualifications a person must possess to perform a given job successfully?

Accepted Answer

A) job analysis 
B) job description 
C) job specification 
D) job identification 
E) job appraisal 
A) job analysis 
B) job description 
C) job specification 
D) job identification 
E) job appraisal

Question 3

In the selection process,an accept error occurs when an applicant ________.

Accepted Answer

A) who is hired performs poorly on the job 
B) who is not hired would have performed well on the job 
C) who is not hired is hired by another firm 
D) who is hired performs adequately on the job 
E) who is not hired performs well at another firm 
A) who is hired performs poorly on the job 
B) who is not hired would have performed well on the job 
C) who is not hired is hired by another firm 
D) who is hired performs adequately on the job 
E) who is not hired performs well at another firm

Question 4

To use a physical exam as a selection device,a company must ________.

Accepted Answer

A) be sure the physical requirements are valid and that they do not discriminate 
B) have an insurance carrier that requires the testing 
C) prove that supervisors do not need physical abilities to perform their jobs 
D) first conduct an interview with the applicant and administer a written test 
E) first verify the applicant's background information 
A) be sure the physical requirements are valid and that they do not discriminate 
B) have an insurance carrier that requires the testing 
C) prove that supervisors do not need physical abilities to perform their jobs 
D) first conduct an interview with the applicant and administer a written test 
E) first verify the applicant's background information

Question 5

Refer to the Scenario below to answer the questions that follow.
Human Resource Planning (Scenario)
Steven is hired to manage the human resources department of a local manufacturing company.Unfortunately,the company has a reputation among workers of being the firm "where you work until you find your next job." Employee turnover is high and morale is low.Steven is determined to change the situation by turning the organization's human resources into a competitive advantage and a source of pride for the firm.
-Steven refers to the Conference Board of Canada's summary report of the key drivers of employee engagement to decide what initiatives are most important.Which of the following would have little impact on engagement?

Accepted Answer

A) demonstrating that the company is successful and profitable 
B) improving communication throughout the firm to encourage trust and integrity 
C) creating clear career paths within the company to provide growth opportunities 
D) providing training opportunities for employees to continue to develop their skills 
E) ensuring managers can develop positive,professional relationships with employees 
A) demonstrating that the company is successful and profitable 
B) improving communication throughout the firm to encourage trust and integrity 
C) creating clear career paths within the company to provide growth opportunities 
D) providing training opportunities for employees to continue to develop their skills 
E) ensuring managers can develop positive,professional relationships with employees

Question 6

Human resources planning can be condensed into two steps: assessing current human resources and assessing and meeting future resource needs.

Accepted Answer

A) True 
 B)False

Question 7

According to your text,which of the following would be a good interview question that a Canadian manager can ask a job candidate?

Accepted Answer

A) "Are you single,married,or divorced?" 
B) "Were you born in Canada?" 
C) "Do you have any children?" 
D) "Have you ever filed a workers' compensation claim?" 
E) "Are you able to meet the job's attendance requirements?" 
A) "Are you single,married,or divorced?" 
B) "Were you born in Canada?" 
C) "Do you have any children?" 
D) "Have you ever filed a workers' compensation claim?" 
E) "Are you able to meet the job's attendance requirements?"

Question 8

To make interviews valid and reliable,interviewers should structure a fixed set of questions for all job applicants.

Accepted Answer

A) True 
 B)False

Question 9

Wade is concerned about reports that his sales representatives are making unreasonable demands upon sales administration staff and customer service personnel.Although Wade knows that one salesperson in particular can be very difficult to deal with,he believes that the rest are being unfairly portrayed.With management's approval,Wade administers a survey to sales administration and customer service staff,asking them to respond to items that reflect the actual job behaviours of sales employees from all four regions.The surveys are randomized to eliminate potential biases.He then compares his region's evaluation against that of the others.This is most similar to which performance appraisal method?

Accepted Answer

A) critical incidents 
B) 360-degree feedback 
C) behaviourally anchored rating scales (BARS) 
D) multiperson comparisons 
E) graphic rating scales 
A) critical incidents 
B) 360-degree feedback 
C) behaviourally anchored rating scales (BARS) 
D) multiperson comparisons 
E) graphic rating scales

Question 10

Which of the following is NOT one of the four protected groups identified by the Employment Equity Act?

Accepted Answer

A) women 
B) visible minorities 
C) Aboriginal people 
D) the elderly 
E) people with disabilities 
A) women 
B) visible minorities 
C) Aboriginal people 
D) the elderly 
E) people with disabilities

Question 11

Written essays,behaviourally anchored rating scales (BARS),management by objectives (MBO),and multiperson comparisons are all types of performance appraisal methods.

Accepted Answer

A) True 
 B)False

Question 12

Jeff is retiring in one month after 25 years of service; however,the company is not planning to hire anyone to replace Jeff because his company has instituted a(n)________ program.

Accepted Answer

A) job sharing 
B) attrition 
C) transfer 
D) reduced workweek 
E) job analysis 
A) job sharing 
B) attrition 
C) transfer 
D) reduced workweek 
E) job analysis

Question 13

The primary advantage of using the first alternative method is that it ________.

Accepted Answer

A) provides rich examples of behaviourally based data 
B) is results oriented and focused on end goals 
C) provides quantitative data and is less time-consuming than other methods 
D) is thorough and simple to use 
E) compares employees with one another 
A) provides rich examples of behaviourally based data 
B) is results oriented and focused on end goals 
C) provides quantitative data and is less time-consuming than other methods 
D) is thorough and simple to use 
E) compares employees with one another

Question 14

Eileen and her co-workers have been informed that they will not be receiving any bonuses this year because the company has been hit hard by the recession.Which factor has influenced employee compensation?

Accepted Answer

A) size of company 
B) company profitability 
C) microeconomic Influences 
D) management philosophy 
E) capital intensive structure 
A) size of company 
B) company profitability 
C) microeconomic Influences 
D) management philosophy 
E) capital intensive structure

Question 15

One disadvantage of employee referrals as a source of job candidates is that the candidates are often poorly qualified.

Accepted Answer

A) True 
 B)False

Question 16

An assessment that defines the jobs and behaviours necessary to perform the job is known as a ________.

Accepted Answer

A) job description 
B) job specification 
C) job identification 
D) job analysis 
E) job appraisal 
A) job description 
B) job specification 
C) job identification 
D) job analysis 
E) job appraisal

Question 17

Human resource management is concerned with ________ competent employees.

Accepted Answer

A) obtaining 
B) obtaining,training,motivating,and keeping 
C) obtaining,training,and motivating 
D) training and keeping 
A) obtaining 
B) obtaining,training,motivating,and keeping 
C) obtaining,training,and motivating 
D) training and keeping

Question 18

The company is using selection devices that are ________,because once on the job,employees with high scores on a device outperform employees with low scores on the same device.

Accepted Answer

A) reliable 
B) valid 
C) probable 
D) acceptable 
E) rational 
A) reliable 
B) valid 
C) probable 
D) acceptable 
E) rational

Question 19

Six months into Wade's tenure as regional sales manager,he hosts his first regional sales meeting.During the course of the meeting,Wade meets individually with each of his employees and shows them a chart of their sales numbers for each month compared to their budgeted quota for the year to date.Additionally,Wade and each employee set mutually agreed-upon,off-budget goals for the remaining six months of the fiscal year.This is most representative of which performance appraisal method?

Accepted Answer

A) 360-degree feedback 
B) critical incidents 
C) management by objectives (MBO) 
D) behaviourally anchored rating scales BARS 
E) graphic rating scales 
A) 360-degree feedback 
B) critical incidents 
C) management by objectives (MBO) 
D) behaviourally anchored rating scales BARS 
E) graphic rating scales

Question 20

Recent studies indicate that human resources can be a significant source of competitive advantage.

Accepted Answer

A) True 
 B)False

Written tests can be weak predictors of job performance because ________.

Which of the following focuses on the qualifications a person must possess to perform a given job successfully?

In the selection process,an accept error occurs when an applicant ________.

To use a physical exam as a selection device,a company must ________.

Human resources planning can be condensed into two steps: assessing current human resources and assessing and meeting future resource needs.

According to your text,which of the following would be a good interview question that a Canadian manager can ask a job candidate?

To make interviews valid and reliable,interviewers should structure a fixed set of questions for all job applicants.

Which of the following is NOT one of the four protected groups identified by the Employment Equity Act?

Written essays,behaviourally anchored rating scales (BARS),management by objectives (MBO),and multiperson comparisons are all types of performance appraisal methods.

Jeff is retiring in one month after 25 years of service; however,the company is not planning to hire anyone to replace Jeff because his company has instituted a(n)________ program.

The primary advantage of using the first alternative method is that it ________.

Eileen and her co-workers have been informed that they will not be receiving any bonuses this year because the company has been hit hard by the recession.Which factor has influenced employee compensation?

One disadvantage of employee referrals as a source of job candidates is that the candidates are often poorly qualified.

An assessment that defines the jobs and behaviours necessary to perform the job is known as a ________.

Human resource management is concerned with ________ competent employees.

The company is using selection devices that are ________,because once on the job,employees with high scores on a device outperform employees with low scores on the same device.

Recent studies indicate that human resources can be a significant source of competitive advantage.

Managers and Management

Environmental Contraints on Managers

Planning and Strategic Management

Decision Making

Organizational Structure and Design

Operations Management

Leadership

Motivating Employees

Understanding Groups and Teams

Foundations of Control

Managing Innovation and Change

Filters

Exam 7: Human Resource Management

Written tests can be weak predictors of job performance because ________.

Which of the following focuses on the qualifications a person must possess to perform a given job successfully?

In the selection process,an accept error occurs when an applicant ________.

To use a physical exam as a selection device,a company must ________.

Human resources planning can be condensed into two steps: assessing current human resources and assessing and meeting future resource needs.

According to your text,which of the following would be a good interview question that a Canadian manager can ask a job candidate?

To make interviews valid and reliable,interviewers should structure a fixed set of questions for all job applicants.

Which of the following is NOT one of the four protected groups identified by the Employment Equity Act?

Written essays,behaviourally anchored rating scales (BARS),management by objectives (MBO),and multiperson comparisons are all types of performance appraisal methods.

Jeff is retiring in one month after 25 years of service; however,the company is not planning to hire anyone to replace Jeff because his company has instituted a(n)________ program.

The primary advantage of using the first alternative method is that it ________.

Eileen and her co-workers have been informed that they will not be receiving any bonuses this year because the company has been hit hard by the recession.Which factor has influenced employee compensation?

One disadvantage of employee referrals as a source of job candidates is that the candidates are often poorly qualified.

An assessment that defines the jobs and behaviours necessary to perform the job is known as a ________.

Human resource management is concerned with ________ competent employees.

The company is using selection devices that are ________,because once on the job,employees with high scores on a device outperform employees with low scores on the same device.

Recent studies indicate that human resources can be a significant source of competitive advantage.

Managers and Management

Environmental Contraints on Managers

Planning and Strategic Management

Decision Making

Organizational Structure and Design

Operations Management

Leadership

Motivating Employees

Understanding Groups and Teams

Foundations of Control

Managing Innovation and Change

Filters