Exam 7: Human Resource Management

Prior to the start of the national sales meeting at the end of January,Wade has scheduled a video conference with each of his employees to conduct their formal performance appraisal.Wade has considered a variety of performance appraisal methods.Since there are wide differences in the size and nature of territories within his region,Wade knows that objective measures of sales performance may not be a fair method of appraisal.He is more interested in maximizing the potential of each employee and each territory than letting employees know where they rank in comparison to their peers.Therefore,he has decided to make up a list of performance factors such as quantity and quality of work,job knowledge,cooperation,and initiative,and has ranked each employee on each factor using a five-point incremental scale.This approach is most consistent with what technique?

A weakness of using a performance-simulation test is that it is ________.

Which of the following workforce reduction methods is accomplished by NOT filling openings created by normal retirements?

Frances reviews the ________,which identifies four protected groups that must not be discriminated against by federally regulated employers in Canada.

Refer to the Scenario below to answer the questions that follow. Human Resource Planning (Scenario) Steven is hired to manage the human resources department of a local manufacturing company.Unfortunately,the company has a reputation among workers of being the firm "where you work until you find your next job." Employee turnover is high and morale is low.Steven is determined to change the situation by turning the organization's human resources into a competitive advantage and a source of pride for the firm. -To improve the company's compensation system,Steven recommends a ________ pay system that rewards employees for competencies they can demonstrate,rather than basing pay on job titles.

An accept error involves not hiring an employee who could have performed well in a job.

Canada will experience a shortage of 1 million skilled workers over the next 20 years according to the Conference Board of Canada.

Describe the types of workplace orientation and explain why orientation is important to organizations.

Wade is concerned about reports that his sales representatives are making unreasonable demands upon sales administration staff and customer service personnel.The results of an internal employee survey indicate that one salesperson is particularly difficult to work with.While competent,his interactions with co-workers are often unpleasant.Wade would be wise to provide this salesperson with which of the following?

Refer to the Scenario below to answer the questions that follow. Workforce Reduction Options at National Corporation (Scenario) Mike has just been promoted to human resources manager at National Corporation.His boss,the vice-president of human resources,has asked him to prepare an employment plan to address a major restructuring in one of the divisions at National.The restructuring plans call for the elimination of 500 jobs and Mike must determine the best way to achieve this target.He is hoping that some of the affected employees who are older will accept incentives to terminate their employment before their normal retirement date.Other employees may be qualified for job openings in other divisions; however,Mike needs to compile a list of each employee's skills,training,and education in order to assess their talents.Some job vacancies will occur naturally as employees voluntarily resign from the company to pursue new career plans or employment opportunities.Still other employees may choose to accept part-time work or share jobs with their co-workers.Despite these workforce reduction options,Mike is concerned that some involuntary terminations will inevitably be required in order to achieve the restructuring plan.He will recommend that some of these terminations be classified as "temporary" so that qualified employees can still be recalled to fill future job vacancies in the coming weeks and months. -Mike is considering the workforce reduction option of ________ for those employees who are qualified for job openings in other divisions.

Human resource management involves training,motivating,and retaining competent employees.

A layoff is a temporary involuntary termination that can last for a few days or extend to years.

Refer to the Scenario below to answer the questions that follow. Workforce Reduction Options at National Corporation (Scenario) Mike has just been promoted to human resources manager at National Corporation.His boss,the vice-president of human resources,has asked him to prepare an employment plan to address a major restructuring in one of the divisions at National.The restructuring plans call for the elimination of 500 jobs and Mike must determine the best way to achieve this target.He is hoping that some of the affected employees who are older will accept incentives to terminate their employment before their normal retirement date.Other employees may be qualified for job openings in other divisions; however,Mike needs to compile a list of each employee's skills,training,and education in order to assess their talents.Some job vacancies will occur naturally as employees voluntarily resign from the company to pursue new career plans or employment opportunities.Still other employees may choose to accept part-time work or share jobs with their co-workers.Despite these workforce reduction options,Mike is concerned that some involuntary terminations will inevitably be required in order to achieve the restructuring plan.He will recommend that some of these terminations be classified as "temporary" so that qualified employees can still be recalled to fill future job vacancies in the coming weeks and months. -Mike is considering the workforce reduction option of ________ for those employees who choose to accept part-time work.

If a training program includes learning to be a better listener or learning to interact effectively with co-workers,it is attempting to teach ________ skills.

Which of the following is NOT part of the orientation process?

A job description states the minimum qualifications that a person must possess to perform a given job successfully.

Jerry's company is transferring him from St.John's to Vancouver.Although Jerry will be doing the same job as before,he will receive a higher salary to reflect the higher cost of living in Vancouver.His compensation has been influenced by which factor?

________ is a pay system that rewards employees for the job skills and competencies they can demonstrate.

In the selection process,a reject error occurs when ________.

A labour union is an organization that represents workers and seeks to protect their interests through collective bargaining.