Question 1

Information gathered during a job analysis provides the foundation for creating job descriptions and job specifications.

Accepted Answer

A) True 
 B)False

Question 2

Discuss the roles that job analysis,job descriptions,and job specifications play in the human resource planning process.

Accepted Answer

Small business owners must recognize tha

Question 3

Effective performance appraisals link the employee's performance to his/her specific job description.

Accepted Answer

A) True 
 B)False

Question 4

Job rotation involves cross-training employees so they can move from one job in the company to others,giving them a greater number and variety of tasks to perform.

Accepted Answer

A) True 
 B)False

Question 5

A ________ outlines the duties and responsibilities associated with a job and the working conditions involved.

Accepted Answer

A) job analysis 
B) job description 
C) job specification 
D) human resource plan 
A) job analysis 
B) job description 
C) job specification 
D) human resource plan

Question 6

A survey of small companies shows that nearly half reward their workers with bonuses or other performance-related compensation.

Accepted Answer

A) True 
 B)False

Question 7

One of the surest ways to kill high performance is simply to fail to recognize it and the employees responsible for it.

Accepted Answer

A) True 
 B)False

Question 8

During an interview,an employer may not ask job candidates if they are a U.S.citizen or if they have any physical or mental infirmities that would interfere with performing the job.

Accepted Answer

A) True 
 B)False

Question 9

The most effective job interviews are unplanned,unstructured interactions between the small business owner and the job applicant.

Accepted Answer

A) True 
 B)False

Question 10

When employees can set their own work hours within certain guidelines,they are involved in:

Accepted Answer

A) flextime. 
B) flexplace. 
C) job sharing. 
D) hoteling. 
A) flextime. 
B) flexplace. 
C) job sharing. 
D) hoteling.

Question 11

Companies that have used teams successfully still pay members individually,but they make successful team work a major part of an individual's performance review.

Accepted Answer

A) True 
 B)False

Question 12

Flextime is an arrangement where the employees both share responsibility for a single job and may choose where and when they accomplish the assigned tasks.

Accepted Answer

A) True 
 B)False

Question 13

________ is a group of workers from different functional areas of a company who work together as a unit largely without supervision,making decisions and performing tasks that once belonged only to managers.

Accepted Answer

A) Team-based management 
B) Small partnership 
C) Self-directed work team 
D) Entrepreneur-plus-employee team 
A) Team-based management 
B) Small partnership 
C) Self-directed work team 
D) Entrepreneur-plus-employee team

Question 14

Leaders recognize that helping workers see the company's overarching goal is just one part of effective communication.

Accepted Answer

A) True 
 B)False

Question 15

In the feedback loop,the final and most important step is when the manager/small business owner:

Accepted Answer

A) compares actual performance against the standards. 
B) takes action to improve performance. 
C) finds who is responsible for either shortfalls or surpassing of standards. 
D) plans for the future. 
A) compares actual performance against the standards. 
B) takes action to improve performance. 
C) finds who is responsible for either shortfalls or surpassing of standards. 
D) plans for the future.

Question 16

What is the role of empowerment in motivating workers? What does the small business owner need to do to help empowerment to work in his/her company?

Accepted Answer

Empowerment involves giving workers at e

Question 17

Praise,recognition and daily demonstrations of respect for an individual can be displayed on a regular basis at absolutely no cost.

Accepted Answer

A) True 
 B)False

Question 18

If a business owner goes to self-directed work teams,he/she is most likely using the ________ style of management.

Accepted Answer

A) team-based 
B) big-team venture 
C) entrepreneur-plus-employee team 
D) small partnership 
A) team-based 
B) big-team venture 
C) entrepreneur-plus-employee team 
D) small partnership

Question 19

To increase the effectiveness of communication between the small business owner and his/her employees,he/she should practice:

Accepted Answer

A) selective listening. 
B) being more sympathetic when listening. 
C) giving as much information as possible in each communication. 
D) telling the truth and encouraging feedback. 
A) selective listening. 
B) being more sympathetic when listening. 
C) giving as much information as possible in each communication. 
D) telling the truth and encouraging feedback.

Question 20

What is motivation?

Accepted Answer

Motivation is the degree of effort an em

Exam 21: Staffing and Leading a Growing Company

Information gathered during a job analysis provides the foundation for creating job descriptions and job specifications.

Discuss the roles that job analysis,job descriptions,and job specifications play in the human resource planning process.

Effective performance appraisals link the employee's performance to his/her specific job description.

Job rotation involves cross-training employees so they can move from one job in the company to others,giving them a greater number and variety of tasks to perform.

A ________ outlines the duties and responsibilities associated with a job and the working conditions involved.

A survey of small companies shows that nearly half reward their workers with bonuses or other performance-related compensation.

One of the surest ways to kill high performance is simply to fail to recognize it and the employees responsible for it.

During an interview,an employer may not ask job candidates if they are a U.S.citizen or if they have any physical or mental infirmities that would interfere with performing the job.

The most effective job interviews are unplanned,unstructured interactions between the small business owner and the job applicant.

When employees can set their own work hours within certain guidelines,they are involved in:

Companies that have used teams successfully still pay members individually,but they make successful team work a major part of an individual's performance review.

Flextime is an arrangement where the employees both share responsibility for a single job and may choose where and when they accomplish the assigned tasks.

________ is a group of workers from different functional areas of a company who work together as a unit largely without supervision,making decisions and performing tasks that once belonged only to managers.

Leaders recognize that helping workers see the company's overarching goal is just one part of effective communication.

In the feedback loop,the final and most important step is when the manager/small business owner:

What is the role of empowerment in motivating workers? What does the small business owner need to do to help empowerment to work in his/her company?

Praise,recognition and daily demonstrations of respect for an individual can be displayed on a regular basis at absolutely no cost.

If a business owner goes to self-directed work teams,he/she is most likely using the ________ style of management.

To increase the effectiveness of communication between the small business owner and his/her employees,he/she should practice:

What is motivation?

Entrepreneurs: the Driving Force Behind Small Business

Ethics and Social Responsibility: Doing the Right Thing

Creativity and Innovation: Keys to Entrepreneurial Success

Strategic Management and the Entrepreneur

Choosing a Form of Ownership

Franchising and the Entrepreneur

Buying an Existing Business

New Business Planning Process: Feasibility Analysis,business Modeling,

Building a Bootstrap Marketing Plan

Creative Use of Advertising and Promotion

Pricing and Credit Strategies

Global Marketing Strategies

E-Commerce and Entrepreneurship

Creating a Solid Financial Plan

Managing Cash Flow

Sources of Equity Financing

Sources of Debt Financing

Location,layout,and Physical Facilities

Supply Chain Management

Managing Inventory

Management Succession and Risk Management Strategies in the Family Business

The Legal Environment: Business Law and Government Regulation

Filters