Question 1

If you were evaluating your college administration for effective leadership behaviors,you need to look for:

Accepted Answer

A) their ability to husband and protect resources from misuse. 
B) their short-term focus,their ability to see the detail needing to be accomplished. 
C) the ability to encourage creativity in employees. 
D) all of these things. 
A) their ability to husband and protect resources from misuse. 
B) their short-term focus,their ability to see the detail needing to be accomplished. 
C) the ability to encourage creativity in employees. 
D) all of these things.

Question 2

It is important during the job interview to get the candidate to discuss actual situations in which he/she has used the skill or knowledge you are seeking.

Accepted Answer

A) True 
 B)False

Question 3

A motivational tool that also helps to guide performance and lets the owner know that his/her company is accomplishing its operational goals is:

Accepted Answer

A) benchmarking. 
B) feedback. 
C) job redesign. 
D) a human resource audit. 
A) benchmarking. 
B) feedback. 
C) job redesign. 
D) a human resource audit.

Question 4

________ is the degree of effort an employee exerts to accomplish a task.

Accepted Answer

A) Empowerment 
B) Job performance 
C) Motivation 
D) Open book management 
A) Empowerment 
B) Job performance 
C) Motivation 
D) Open book management

Question 5

Kim,the human resources manager,is conducting an orderly and systematic evaluation of all the facts about a new position in order to determine what kind of employee to hire and how to compensate the position.This is called a:

Accepted Answer

A) job description. 
B) human resource plan. 
C) job specification. 
D) job analysis. 
A) job description. 
B) human resource plan. 
C) job specification. 
D) job analysis.

Question 6

In the stages of team development,a team is at the performance stage when it:

Accepted Answer

A) has its highest expectations. 
B) recognizes fully the time and effort that will be involved. 
C) begins to reset its goals and roles. 
D) achieves commitment to the process and task. 
A) has its highest expectations. 
B) recognizes fully the time and effort that will be involved. 
C) begins to reset its goals and roles. 
D) achieves commitment to the process and task.

Question 7

To be effective,any reward system used must be tailored to the tastes and interests of the employees.

Accepted Answer

A) True 
 B)False

Question 8

A company's culture:

Accepted Answer

A) plays an important part in the development of the company's competitive advantage. 
B) generally has little effect on employee behavior due to the more powerful influence of national culture. 
C) is relatively easy to change and adapt to changing company strategies. 
D) arises more from the employees than from the founder,emphasizing the importance of the hiring process. 
A) plays an important part in the development of the company's competitive advantage. 
B) generally has little effect on employee behavior due to the more powerful influence of national culture. 
C) is relatively easy to change and adapt to changing company strategies. 
D) arises more from the employees than from the founder,emphasizing the importance of the hiring process.

Question 9

Despite all of the modern communication tools available,the grapevine,the informal lines of communication that exist in every company,remains a non-important link in a company's communication network.

Accepted Answer

A) True 
 B)False

Question 10

Company culture is a process by which a firm determines the duties and nature of the jobs to be filled and the skills and experience required of the people who are to fill them.

Accepted Answer

A) True 
 B)False

Question 11

Employees' biggest complaint about performance appraisals tends to be:

Accepted Answer

A) they are unfair and do not measure what they actually do. 
B) that they only happen periodically,generally once a year. 
C) that they are more demotivating than motivating. 
D) most managers don't know how to conduct them. 
A) they are unfair and do not measure what they actually do. 
B) that they only happen periodically,generally once a year. 
C) that they are more demotivating than motivating. 
D) most managers don't know how to conduct them.

Question 12

________ involves cross-training employees so they can move from one job in the company to others,giving them a greater number and variety of tasks to perform.

Accepted Answer

A) Job enlargement 
B) Job simplification 
C) Open-book management 
D) Job rotation 
A) Job enlargement 
B) Job simplification 
C) Open-book management 
D) Job rotation

Question 13

For a pay-for-performance system to work,it should:

Accepted Answer

A) be exclusive;only the best performers may be part of the plan. 
B) make sure that pay and performance are clearly and closely linked. 
C) be complex enough to include all elements that affect performance. 
D) be administered by an outside agency on a contract basis to avoid bias. 
A) be exclusive;only the best performers may be part of the plan. 
B) make sure that pay and performance are clearly and closely linked. 
C) be complex enough to include all elements that affect performance. 
D) be administered by an outside agency on a contract basis to avoid bias.

Question 14

Management skills keep the leader under some degree of control.

Accepted Answer

A) True 
 B)False

Question 15

When a small business owner moves to an empowering management style,he/she should expect to lose about 5% of the workforce because that represents the number of workers who do not want to work in that type of environment.

Accepted Answer

A) True 
 B)False

Question 16

Which one of the following should NOT be part of a leader's behavior?

Accepted Answer

A) Sets clear goals 
B) Shares their vision 
C) Maintains distance with employees 
D) Rewards employees who meet or exceed the firm's performance targets 
A) Sets clear goals 
B) Shares their vision 
C) Maintains distance with employees 
D) Rewards employees who meet or exceed the firm's performance targets

Question 17

What are the barriers to effective communication that the small business owner needs to be aware of and to overcome?

Accepted Answer

Research shows that managers spend about

Question 18

Sometimes effective communication is blocked between leaders and followers by:

Accepted Answer

A) information overload or ambiguity in the communication. 
B) the followers' use of the grapevine. 
C) the lack of nonverbal signals in an e-mail message. 
D) the leader being too empathetic when talking with followers. 
A) information overload or ambiguity in the communication. 
B) the followers' use of the grapevine. 
C) the lack of nonverbal signals in an e-mail message. 
D) the leader being too empathetic when talking with followers.

Question 19

A job analysis describes what the job is,what its duties and responsibilities are,and what working conditions are involved.

Accepted Answer

A) True 
 B)False

Question 20

Flexplace is a work arrangement in which two or more people share a single full-time job.For instance,two college students might share the same 40-hour-a-week job,one working mornings and the other working afternoons.

Accepted Answer

A) True 
 B)False

Exam 21: Staffing and Leading a Growing Company

If you were evaluating your college administration for effective leadership behaviors,you need to look for:

It is important during the job interview to get the candidate to discuss actual situations in which he/she has used the skill or knowledge you are seeking.

A motivational tool that also helps to guide performance and lets the owner know that his/her company is accomplishing its operational goals is:

________ is the degree of effort an employee exerts to accomplish a task.

Kim,the human resources manager,is conducting an orderly and systematic evaluation of all the facts about a new position in order to determine what kind of employee to hire and how to compensate the position.This is called a:

In the stages of team development,a team is at the performance stage when it:

To be effective,any reward system used must be tailored to the tastes and interests of the employees.

A company's culture:

Despite all of the modern communication tools available,the grapevine,the informal lines of communication that exist in every company,remains a non-important link in a company's communication network.

Company culture is a process by which a firm determines the duties and nature of the jobs to be filled and the skills and experience required of the people who are to fill them.

Employees' biggest complaint about performance appraisals tends to be:

________ involves cross-training employees so they can move from one job in the company to others,giving them a greater number and variety of tasks to perform.

For a pay-for-performance system to work,it should:

Management skills keep the leader under some degree of control.

When a small business owner moves to an empowering management style,he/she should expect to lose about 5% of the workforce because that represents the number of workers who do not want to work in that type of environment.

Which one of the following should NOT be part of a leader's behavior?

What are the barriers to effective communication that the small business owner needs to be aware of and to overcome?

Sometimes effective communication is blocked between leaders and followers by:

A job analysis describes what the job is,what its duties and responsibilities are,and what working conditions are involved.

Flexplace is a work arrangement in which two or more people share a single full-time job.For instance,two college students might share the same 40-hour-a-week job,one working mornings and the other working afternoons.

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Choosing a Form of Ownership

Franchising and the Entrepreneur

Buying an Existing Business

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Creative Use of Advertising and Promotion

Pricing and Credit Strategies

Global Marketing Strategies

E-Commerce and Entrepreneurship

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Managing Cash Flow

Sources of Equity Financing

Sources of Debt Financing

Location,layout,and Physical Facilities

Supply Chain Management

Managing Inventory

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The Legal Environment: Business Law and Government Regulation

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