Question 1

Effective interviewers spend about 75% of their time listening to the candidate.

Accepted Answer

A) True 
 B)False

Question 2

Open-book management is when employees have access to all of a company's records,except financial statements.

Accepted Answer

A) True 
 B)False

Question 3

Leadership is the process of influencing and inspiring others to work to achieve a common goal and then giving them the power and the freedom to achieve it.

Accepted Answer

A) True 
 B)False

Question 4

Hiring is very important for the small company,because the typical entry-level hire that quits in six months costs the company about $5,000 besides the wages and benefits paid.

Accepted Answer

A) True 
 B)False

Question 5

Job enrichment involves building motivators into a job by increasing the planning,decision-making,organizing,and controlling functions.

Accepted Answer

A) True 
 B)False

Question 6

To conduct an effective interview,the manager or small business owner should:

Accepted Answer

A) only make minimal preparations to permit spontaneity in the interview. 
B) use close-ended questions in order to maintain control of the interview. 
C) not allow employees to spend time with the candidate to avoid them asking illegal questions. 
D) ask candidates for examples of both successes and failures. 
A) only make minimal preparations to permit spontaneity in the interview. 
B) use close-ended questions in order to maintain control of the interview. 
C) not allow employees to spend time with the candidate to avoid them asking illegal questions. 
D) ask candidates for examples of both successes and failures.

Question 7

An effective performance appraisal system:

Accepted Answer

A) focuses on behavior,action,and results. 
B) focuses on fixing employee weaknesses. 
C) is both personal and general in terms of the comments made. 
D) is dominated by the manager giving feedback and asking if he/she is understood. 
A) focuses on behavior,action,and results. 
B) focuses on fixing employee weaknesses. 
C) is both personal and general in terms of the comments made. 
D) is dominated by the manager giving feedback and asking if he/she is understood.

Question 8

The first step in establishing a feedback or performance appraisal process is to decide what performance to measure.

Accepted Answer

A) True 
 B)False

Question 9

Tina is dismantling her assembly-line operation and giving her workers responsibility for the entire job of creating the arc welders her company sells.By doing this,Tina is using a job enrichment strategy by specifically increasing task identity.

Accepted Answer

A) True 
 B)False

Question 10

Workers who telecommute have lower productivity but increased job satisfaction.

Accepted Answer

A) True 
 B)False

Question 11

The process of influencing and inspiring others to work to achieve a common goal and then giving them the power and freedom to achieve it is called:

Accepted Answer

A) management. 
B) goal or objective setting. 
C) performance appraisal. 
D) leadership. 
A) management. 
B) goal or objective setting. 
C) performance appraisal. 
D) leadership.

Question 12

Jackson is comparing this month's operational costs,productivity,accident rate,etc. ,to the goals his boss set with him at the beginning of the year.Jackson is at what point in the feedback loop?

Accepted Answer

A) Comparing performance against standards 
B) Deciding what to measure 
C) Deciding how to measure performance 
D) Conducting a performance appraisal 
A) Comparing performance against standards 
B) Deciding what to measure 
C) Deciding how to measure performance 
D) Conducting a performance appraisal

Question 13

Sometimes personal defense mechanisms and confusing verbal and nonverbal messages interfere with leader/follower communication.

Accepted Answer

A) True 
 B)False

Question 14

The most important role the entrepreneur can play in his/her company is that of manager.

Accepted Answer

A) True 
 B)False

Question 15

If the entrepreneur forms teams around the natural work flow and/or involves teams in deciding how to measure their own performance,the probability of success is significantly improved.

Accepted Answer

A) True 
 B)False

Question 16

Most of the time of a performance evaluation should be spent discussing the future and what can be done to improve performance.

Accepted Answer

A) True 
 B)False

Question 17

Effective leaders exhibit certain behaviors.An example would be:

Accepted Answer

A) behave with integrity in all situations and at all times. 
B) look into future. 
C) communicate with employees. 
D) All of the above 
A) behave with integrity in all situations and at all times. 
B) look into future. 
C) communicate with employees. 
D) All of the above

Question 18

Explain the use of employment tests and reference checking in the hiring process.

Accepted Answer

Although various state and federal laws

Question 19

To improve communication,leaders should use written means,e-mail,memos,notes,etc. ,to ensure clarity and to be able to track that instructions were given.

Accepted Answer

A) True 
 B)False

Question 20

The job specification outlines the duties and responsibilities of a job and its working conditions.

Accepted Answer

A) True 
 B)False

Exam 21: Staffing and Leading a Growing Company

Effective interviewers spend about 75% of their time listening to the candidate.

Open-book management is when employees have access to all of a company's records,except financial statements.

Leadership is the process of influencing and inspiring others to work to achieve a common goal and then giving them the power and the freedom to achieve it.

Hiring is very important for the small company,because the typical entry-level hire that quits in six months costs the company about $5,000 besides the wages and benefits paid.

Job enrichment involves building motivators into a job by increasing the planning,decision-making,organizing,and controlling functions.

To conduct an effective interview,the manager or small business owner should:

An effective performance appraisal system:

The first step in establishing a feedback or performance appraisal process is to decide what performance to measure.

Tina is dismantling her assembly-line operation and giving her workers responsibility for the entire job of creating the arc welders her company sells.By doing this,Tina is using a job enrichment strategy by specifically increasing task identity.

Workers who telecommute have lower productivity but increased job satisfaction.

The process of influencing and inspiring others to work to achieve a common goal and then giving them the power and freedom to achieve it is called:

Jackson is comparing this month's operational costs,productivity,accident rate,etc. ,to the goals his boss set with him at the beginning of the year.Jackson is at what point in the feedback loop?

Sometimes personal defense mechanisms and confusing verbal and nonverbal messages interfere with leader/follower communication.

The most important role the entrepreneur can play in his/her company is that of manager.

If the entrepreneur forms teams around the natural work flow and/or involves teams in deciding how to measure their own performance,the probability of success is significantly improved.

Most of the time of a performance evaluation should be spent discussing the future and what can be done to improve performance.

Effective leaders exhibit certain behaviors.An example would be:

Explain the use of employment tests and reference checking in the hiring process.

To improve communication,leaders should use written means,e-mail,memos,notes,etc. ,to ensure clarity and to be able to track that instructions were given.

The job specification outlines the duties and responsibilities of a job and its working conditions.

Entrepreneurs: the Driving Force Behind Small Business

Ethics and Social Responsibility: Doing the Right Thing

Creativity and Innovation: Keys to Entrepreneurial Success

Strategic Management and the Entrepreneur

Choosing a Form of Ownership

Franchising and the Entrepreneur

Buying an Existing Business

New Business Planning Process: Feasibility Analysis,business Modeling,

Building a Bootstrap Marketing Plan

Creative Use of Advertising and Promotion

Pricing and Credit Strategies

Global Marketing Strategies

E-Commerce and Entrepreneurship

Creating a Solid Financial Plan

Managing Cash Flow

Sources of Equity Financing

Sources of Debt Financing

Location,layout,and Physical Facilities

Supply Chain Management

Managing Inventory

Management Succession and Risk Management Strategies in the Family Business

The Legal Environment: Business Law and Government Regulation

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