Question 1

An individual experiencing high levels of stress may have a weakened immune system.

Accepted Answer

A) True 
 B)False

Question 2

When Jose thinks about his work, he has a nagging feeling that he hasn't been able to accomplish much. This is an example of:

Accepted Answer

A)  depersonalization. 
B)  emotional exhaustion. 
C)  physical exhaustion. 
D)  feelings of low personal accomplishment. 
A)  depersonalization. 
B)  emotional exhaustion. 
C)  physical exhaustion. 
D)  feelings of low personal accomplishment.

Question 3

Research has shown that when people have social support:

Accepted Answer

A)  their ability to resist the adverse effects of stress increases. 
B)  their ability to resist the adverse effects of stress decreases. 
C)  they experience less strength. 
D)  they are less likely to experience role ambiguity. 
A)  their ability to resist the adverse effects of stress increases. 
B)  their ability to resist the adverse effects of stress decreases. 
C)  they experience less strength. 
D)  they are less likely to experience role ambiguity.

Question 4

Women are more likely than men to cope with stress by doing which of the following?

Accepted Answer

A)  Eating a proper diet 
B)  Exercising regularly 
C)  Talking to their friends about their problems 
D)  All of the above. 
A)  Eating a proper diet 
B)  Exercising regularly 
C)  Talking to their friends about their problems 
D)  All of the above.

Question 5

Which of the following is a potent source of stress for working parents?

Accepted Answer

A)  role ambiguity. 
B)  qualitative overload. 
C)  role juggling. 
D)  social isolation. 
A)  role ambiguity. 
B)  qualitative overload. 
C)  role juggling. 
D)  social isolation.

Question 6

Many of today's companies offer ________ to provide their workers with assistance for various personal problems, such as substance abuse, career planning, and financial or legal problems.

Accepted Answer

A)  wellness programs 
B)  time management programs 
C)  employee assistance programs 
D)  tough love programs 
A)  wellness programs 
B)  time management programs 
C)  employee assistance programs 
D)  tough love programs

Question 7

Lashing out at others in response to stressful encounters at work is called:

Accepted Answer

A)  desk rage. 
B)  information anxiety. 
C)  role conflict. 
D)  strain. 
A)  desk rage. 
B)  information anxiety. 
C)  role conflict. 
D)  strain.

Question 8

Mood is a combination of both:

Accepted Answer

A)  who we are and conditions we face. 
B)  feelings and personality. 
C)  emotions and personality. 
D)  emotions and environment. 
A)  who we are and conditions we face. 
B)  feelings and personality. 
C)  emotions and personality. 
D)  emotions and environment.

Question 9

It can be as stressful to have too little to do as it is to have too much to do.

Accepted Answer

A) True 
 B)False

Question 10

When compared with men, women generally have a harder time coping with stress.

Accepted Answer

A) True 
 B)False

Question 11

The practice of ________ consists of systematic efforts to reduce people's feelings of anger and the physiological arousal caused by those feelings.

Accepted Answer

A)  psychological exploration 
B)  interpersonal intervention 
C)  cross-functional counseling 
D)  anger management 
A)  psychological exploration 
B)  interpersonal intervention 
C)  cross-functional counseling 
D)  anger management

Question 12

In what percentage of cases in which EAP services are provided are work losses avoided?

Accepted Answer

A)  15% 
B)  30% 
C)  40% 
D)  60% 
A)  15% 
B)  30% 
C)  40% 
D)  60%

Question 13

An organization attempting to lower its employees' levels of stress could:

Accepted Answer

A)  downsize its workforce. 
B)  implement wellness programs. 
C)  restructure the organization. 
D)  do all of the above. 
A)  downsize its workforce. 
B)  implement wellness programs. 
C)  restructure the organization. 
D)  do all of the above.

Question 14

Experts believe that stress contributes to 50 to 70 percent of all forms of physical illness.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is NOT an example of a self-conscious emotion?

Accepted Answer

A)  Guilt 
B)  Embarrassment 
C)  Scorn 
D)  Pride 
A)  Guilt 
B)  Embarrassment 
C)  Scorn 
D)  Pride

Question 16

People throughout the world generally portray particular emotions by using the same facial expressions.

Accepted Answer

A) True 
 B)False

Question 17

Stress occurs when:

Accepted Answer

A)  a situation is perceived as threatening to important goals. 
B)  people believe they can cope with the potential dangers. 
C)  the situation faced is difficult, but not out of control. 
D)  someone's expectations are met unexpectedly. 
A)  a situation is perceived as threatening to important goals. 
B)  people believe they can cope with the potential dangers. 
C)  the situation faced is difficult, but not out of control. 
D)  someone's expectations are met unexpectedly.

Question 18

Social support can help:

Accepted Answer

A)  boost self-esteem. 
B)  provide diversions. 
C)  provide needed resources. 
D)  All of the above. 
A)  boost self-esteem. 
B)  provide diversions. 
C)  provide needed resources. 
D)  All of the above.

Question 19

Of 1300 Americans surveyed, what percentage reported that they worked over 12 hours a day?

Accepted Answer

A)  25% 
B)  37% 
C)  52% 
D)  75% 
A)  25% 
B)  37% 
C)  52% 
D)  75%

Question 20

Which type of stressor has the longest-term effect on body, mind, and spirit?

Accepted Answer

A)  Chronic stressor 
B)  Acute stressor 
C)  Episodic stressor 
D)  None of the above. 
A)  Chronic stressor 
B)  Acute stressor 
C)  Episodic stressor 
D)  None of the above.

An individual experiencing high levels of stress may have a weakened immune system.

When Jose thinks about his work, he has a nagging feeling that he hasn't been able to accomplish much. This is an example of:

Research has shown that when people have social support:

Women are more likely than men to cope with stress by doing which of the following?

Which of the following is a potent source of stress for working parents?

Many of today's companies offer ________ to provide their workers with assistance for various personal problems, such as substance abuse, career planning, and financial or legal problems.

Lashing out at others in response to stressful encounters at work is called:

Mood is a combination of both:

It can be as stressful to have too little to do as it is to have too much to do.

When compared with men, women generally have a harder time coping with stress.

The practice of ________ consists of systematic efforts to reduce people's feelings of anger and the physiological arousal caused by those feelings.

In what percentage of cases in which EAP services are provided are work losses avoided?

An organization attempting to lower its employees' levels of stress could:

Experts believe that stress contributes to 50 to 70 percent of all forms of physical illness.

Which of the following is NOT an example of a self-conscious emotion?

People throughout the world generally portray particular emotions by using the same facial expressions.

Stress occurs when:

Social support can help:

Of 1300 Americans surveyed, what percentage reported that they worked over 12 hours a day?

Which type of stressor has the longest-term effect on body, mind, and spirit?

The Field of Organizational Behavior

Organizational Justice, Ethics, and Corporate Social Responsibility

Perception and Learning: Understanding and Adapting to the Work Environment

Individual Differences: Personality, Skills, and Abilities

Work-Related Attitudes: Prejudice, Job Satisfaction and Organizational Commitment

Motivation in Organizations

Group Dynamics and Work Teams

Communication in Organizations

Decisions Making in Organizations

Conflict, Cooperation, Trust, and Deviance: Interpersonal Behavior at Work

Power: Its Uses and Abuses in Organizations

Leadership in Organizations

Organizational Culture, Creativity, and Innovation

Organizational Structure and Design

Managing Organizational Change: Strategic Planning and Organizational Development

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Exam 5: Coping With Organizational Life: Emotions and Stress

An individual experiencing high levels of stress may have a weakened immune system.

When Jose thinks about his work, he has a nagging feeling that he hasn't been able to accomplish much. This is an example of:

Research has shown that when people have social support:

Women are more likely than men to cope with stress by doing which of the following?

Which of the following is a potent source of stress for working parents?

Many of today's companies offer ________ to provide their workers with assistance for various personal problems, such as substance abuse, career planning, and financial or legal problems.

Lashing out at others in response to stressful encounters at work is called:

Mood is a combination of both:

It can be as stressful to have too little to do as it is to have too much to do.

When compared with men, women generally have a harder time coping with stress.

The practice of ________ consists of systematic efforts to reduce people's feelings of anger and the physiological arousal caused by those feelings.

In what percentage of cases in which EAP services are provided are work losses avoided?

An organization attempting to lower its employees' levels of stress could:

Experts believe that stress contributes to 50 to 70 percent of all forms of physical illness.

Which of the following is NOT an example of a self-conscious emotion?

People throughout the world generally portray particular emotions by using the same facial expressions.

Stress occurs when:

Social support can help:

Of 1300 Americans surveyed, what percentage reported that they worked over 12 hours a day?

Which type of stressor has the longest-term effect on body, mind, and spirit?

The Field of Organizational Behavior

Organizational Justice, Ethics, and Corporate Social Responsibility

Perception and Learning: Understanding and Adapting to the Work Environment

Individual Differences: Personality, Skills, and Abilities

Work-Related Attitudes: Prejudice, Job Satisfaction and Organizational Commitment

Motivation in Organizations

Group Dynamics and Work Teams

Communication in Organizations

Decisions Making in Organizations

Conflict, Cooperation, Trust, and Deviance: Interpersonal Behavior at Work

Power: Its Uses and Abuses in Organizations

Leadership in Organizations

Organizational Culture, Creativity, and Innovation

Organizational Structure and Design

Managing Organizational Change: Strategic Planning and Organizational Development

Filters