Exam 5: Coping With Organizational Life: Emotions and Stress

Ray is feeling helpless, depressed, and trapped in his job after three months of 100-hour work weeks weren't sufficient to win a big contract for his company. Ray is probably experiencing:

A recent comprehensive survey comparing the stressors faced by men and women in the workplace concluded that ________.

According to some estimates, stress plays a role in ________ percent of physical illness.

In dealing with desk rage, experts suggest that you:

There are 5 major categories of emotions.

All of the following are ways to control anger EXCEPT:

Discuss those conditions under which individuals at work are more likely to experience higher levels of stress.

Which of the following characteristics of burnout is associated with attitudinal exhaustion?

Julia has powerful feelings of helplessness and a sense of ongoing depression. This is an example of:

Table 5.1 Will is experiencing stress at work because he is not clear about what to do in his new job, what his work priorities should be. His boss is out due to major surgery, and no one else knows what his job is. Jane is a typical 2010 woman; good career, married, and with a small child. As her career advances she is experiencing more and more stress because her husband wants her home more. Her parents are proud of her career success, yet they keep saying things like, "No sense having children if you're going to let someone else raise them." Tom is in a matrix reporting relationship with several other people. His boss has authority over the whole matrix; Tom does not, yet Tom is responsible for the performance of the people in the matrix. He isn't sure who he can tell what to do and who he has to let his boss tell. A deadline is approaching, and Tom is stressed out. Tom's boss, John, is also stressed. He isn't clarifying who reports to whom because he worries about everyone and doesn't want to let go of watching over them. He thinks that he may have to terminate Jane because her home situation is interfering so much with work that it is creating problems for the project. He is agonizing over this. Having been fired once in his career, he knows how painful it can be. -Refer to Table 5.1. Which of the following strategies would be of the most help to Will at this point in his career?

Positive mood helps people:

What are the four key properties of basic emotions?

The ________ identifies various factors that lead to people's emotional reactions on the job and how their reactions affect them.

Which of the following characteristics of burnout is associated with low energy?

Which of the following is NOT an example of a social emotion?

Which of the following is NOT a medical consequence of stress?

Which of the following characteristics of burnout is associated with feelings of helplessness and depression?

As a flight attendant, Mary Ann is supposed to smile and act cheerful at all times on the flight; however, she feels tired and annoyed. The conflict between the emotion she feels and the emotion she is required to express is called emotional:

Which of the following characteristics of burnout is associated with the feeling that one hasn't been able to accomplish much?

The current state of the problem of sexual harassment in the workplace is indicated by the fact that: