Exam 9: Communication in Organizations

Table 9.3 Jane has been tasked with the responsibility for opening the communication channels between employees and management. She implements a simple system quickly, where employees can share their good ideas about how to improve the organization by submitting their ideas in writing and being rewarded for the ideas that are used by the company. Corporate executives like the idea but they want broader participation. They would like feedback from all employees if possible. Once they have that feedback, they want to informally meet with selected employees to discuss the issues the broader outreach raises. -Refer to Table 9.3. To meet the desires of upper management, Jane should implement a/an:

Downward communication includes which of the following types?

Rumors that reflect people's wishes are known as:

Joining the index finger and thumb to form an "O" means "ok" in the U.S., but in Brazil or Germany it is ________.

Unsolicited commercial e-mails are known as:

Memos, e-mail, and faxes are examples of written communication that are "rich" because of the amount of information they provide.

Mick and Charlie are having an informal get-together over lunch to discuss what's going on in the company.They are having a brown bag meeting.

Frank and five other company department representatives get together to talk about a strategic plan. This is known as:

In the HURIER model for active listening, if you do not immediately pass judgment on the message being sent, you are practicing:

Dee is actively listening to John's presentation. She is practicing the HURIER model. At one point in the presentation Dee makes sure that John knows that she is paying attention. Dee's action is what part of the HURIER model?

When professionals use a specialized language they are:

Table 9.1 Organizational communication students are observing and studying the communication at a corporate board meeting. Because the company is a multinational company, some of the people present are wearing headphones to hear the simultaneous translation from English language of the speaker at the head of the table, into their languages. -Refer to Table 9.1. The headphones the international guests are wearing exemplify which element of the communications model?

Jasmine is trying to manage all the information that came across her desk while she was gone. She has taken the phone messages and stacked them in priority order, assigned priorities to her e-mail and sorted it accordingly, and asked her secretary to hold any calls that didn't need immediate attention. Jasmine is managing her communication overload through omission and redundancy.

If you become a victim of a rumor, try to refute it immediately with indisputable facts.

Suggestion boxes, hotlines, and employee surveys are forms of organizational feedback.

An important implication of gender differences in communication is:

If the HR director wanted information from as many employees as possible on a regular basis, using a quick and easy method of gathering the information, his best choice of tool would be:

The most effective means for linking people into a meeting who are in distant locations is by:

________ is the recommended medium for sending long and complicated material or short thank-you notes.

When someone intentionally says malicious things about another person with the intention of damaging that person's reputation, the rumor involved is called a wedge driver.