Question 1

The secretary that manages the sales manager's schedule and screens his call, is fulfilling the communication function of:

Accepted Answer

A)  queuing. 
B)  gatekeeping. 
C)  verifying. 
D)  information skimming. 
A)  queuing. 
B)  gatekeeping. 
C)  verifying. 
D)  information skimming.

Question 2

The barriers in the communication process that result in distortion of the clarity of the message are:

Accepted Answer

A)  nonverbal symbols. 
B)  noise. 
C)  the channels used. 
D)  the context in which the message is sent. 
A)  nonverbal symbols. 
B)  noise. 
C)  the channels used. 
D)  the context in which the message is sent.

Question 3

Jargon can be a significant barrier to organizational communication.

Accepted Answer

A) True 
 B)False

Question 4

Probably, the least effective way to counter a rumor about yourself is to:

Accepted Answer

A)  refute it directly by saying, "I didn't do it." 
B)  refute it with indisputable facts. 
C)  cast aspersions on the source. 
D)  direct attention away from the rumor. 
A)  refute it directly by saying, "I didn't do it." 
B)  refute it with indisputable facts. 
C)  cast aspersions on the source. 
D)  direct attention away from the rumor.

Question 5

The process by which a person or group transmits information to another person or group is:

Accepted Answer

A)  encoding. 
B)  communication. 
C)  queuing. 
D)  personal communication. 
A)  encoding. 
B)  communication. 
C)  queuing. 
D)  personal communication.

Question 6

Those rumors designed to reduce the level of ambiguity in a situation are known as:

Accepted Answer

A)  pipe dreams. 
B)  bogie dreams. 
C)  wedge drivers. 
D)  home-stretchers. 
A)  pipe dreams. 
B)  bogie dreams. 
C)  wedge drivers. 
D)  home-stretchers.

Question 7

Of the three types of communication in an organization, lateral communication is often the tensest because it is among peers.

Accepted Answer

A) True 
 B)False

Question 8

One of the differences in the way men and women communicate is that women:

Accepted Answer

A)  are more status oriented than men in their communication. 
B)  use the term "We" more often in their conversations than men do. 
C)  have become more assertive and confident in their speech patterns. 
D)  tend to make declarative statements while men tend to ask questions. 
A)  are more status oriented than men in their communication. 
B)  use the term "We" more often in their conversations than men do. 
C)  have become more assertive and confident in their speech patterns. 
D)  tend to make declarative statements while men tend to ask questions.

Question 9

If you are in a discussion and you want to keep the conversation going, you would use ________ to encourage the continuation of the discussion.

Accepted Answer

A)  disjunctive statements 
B)  verification 
C)  the snowball effect 
D)  conjunctive statements 
A)  disjunctive statements 
B)  verification 
C)  the snowball effect 
D)  conjunctive statements

Question 10

People in powerful positions tend to reward people whose linguistic styles match their own.

Accepted Answer

A) True 
 B)False

Question 11

A communication difference between men and women is that men:

Accepted Answer

A)  are more status oriented than women in their communication. 
B)  use the term "We" more often in their conversations than women do. 
C)  strive to create positive social connections more than women do. 
D)  tend to ask more questions than women do. 
A)  are more status oriented than women in their communication. 
B)  use the term "We" more often in their conversations than women do. 
C)  strive to create positive social connections more than women do. 
D)  tend to ask more questions than women do.

Question 12

Cross-cultural communication:

Accepted Answer

A)  can be difficult since the same word can mean different things to different people. 
B)  is becoming much easier as the world's cultures become more homogenous. 
C)  is no longer a problem due to text messaging and e-mail. 
D)  includes all of these. 
A)  can be difficult since the same word can mean different things to different people. 
B)  is becoming much easier as the world's cultures become more homogenous. 
C)  is no longer a problem due to text messaging and e-mail. 
D)  includes all of these.

Question 13

In a discussion with other managers, Stone tells Thelma that he disagrees with her. "I don't agree, but I would like to hear your position, I could be wrong." In terms of supportive communication, this is an example of:

Accepted Answer

A)  validating language. 
B)  reflexive discourse. 
C)  convivial communication. 
D)  upward messaging. 
A)  validating language. 
B)  reflexive discourse. 
C)  convivial communication. 
D)  upward messaging.

Question 14

Bill, the HR director, has scheduled an informal meeting between hourly employees and middle-managers, leaving the first line supervisors out of the meeting. Bill has set up a/an:

Accepted Answer

A)  brown bag meeting. 
B)  skip-level meeting. 
C)  corporate hotline. 
D)  employee survey. 
A)  brown bag meeting. 
B)  skip-level meeting. 
C)  corporate hotline. 
D)  employee survey.

Question 15

How can a manager become a supportive communicator?

Accepted Answer

To be an effective communicator, you mus

Question 16

How can an organization facilitate feedback and open the channels of communication with employees?

Accepted Answer

To operate effectively, organizations mu

Question 17

Knowledge about the impact of messages on receivers is known as:

Accepted Answer

A)  decoding. 
B)  information. 
C)  feedback. 
D)  encoding. 
A)  decoding. 
B)  information. 
C)  feedback. 
D)  encoding.

Question 18

Symbols intended to express emotion online (created with characters such as commas, hyphens, and parentheses) are known as:

Accepted Answer

A)  emoticons. 
B)  punctuation. 
C)  grapevines. 
D)  jargon. 
A)  emoticons. 
B)  punctuation. 
C)  grapevines. 
D)  jargon.

Question 19

Time, space, and style of dress are all types of nonverbal communication.

Accepted Answer

A) True 
 B)False

Question 20

Table 9.2
A student of organizational communication, John is studying how the target of a communication shapes the communication. In his studies, he notes that the technical professionals tend to not tell middle managers about problems they are having with the system or about shutdowns they will implement to change something. This isn't a problem for John because he hears about the system shut downs from the IS department secretary who calls him up to warn him about 10 minutes before the system goes down. However, up and down the hall, John can hear managers swearing, as the system goes down and their work disappears for anywhere from 15 minutes to a couple of hours.
The marketing manager tends to work fairly hard at keeping the sales and operation managers current on her plans for product campaigns so the sales people can talk about them and operations can make sure there is enough product on hand to meet demand.
-Refer to Table 9.2. The way John hears about the system shut downs is an example of:

Accepted Answer

A)  informal communication. 
B)  cross-departmental interchange. 
C)  downward communication. 
D)  inside communication. 
A)  informal communication. 
B)  cross-departmental interchange. 
C)  downward communication. 
D)  inside communication.

The secretary that manages the sales manager's schedule and screens his call, is fulfilling the communication function of:

The barriers in the communication process that result in distortion of the clarity of the message are:

Jargon can be a significant barrier to organizational communication.

Probably, the least effective way to counter a rumor about yourself is to:

The process by which a person or group transmits information to another person or group is:

Those rumors designed to reduce the level of ambiguity in a situation are known as:

Of the three types of communication in an organization, lateral communication is often the tensest because it is among peers.

One of the differences in the way men and women communicate is that women:

If you are in a discussion and you want to keep the conversation going, you would use ________ to encourage the continuation of the discussion.

People in powerful positions tend to reward people whose linguistic styles match their own.

A communication difference between men and women is that men:

Cross-cultural communication:

In a discussion with other managers, Stone tells Thelma that he disagrees with her. "I don't agree, but I would like to hear your position, I could be wrong." In terms of supportive communication, this is an example of:

Bill, the HR director, has scheduled an informal meeting between hourly employees and middle-managers, leaving the first line supervisors out of the meeting. Bill has set up a/an:

How can a manager become a supportive communicator?

How can an organization facilitate feedback and open the channels of communication with employees?

Knowledge about the impact of messages on receivers is known as:

Symbols intended to express emotion online (created with characters such as commas, hyphens, and parentheses) are known as:

Time, space, and style of dress are all types of nonverbal communication.

The Field of Organizational Behavior

Organizational Justice, Ethics, and Corporate Social Responsibility

Perception and Learning: Understanding and Adapting to the Work Environment

Individual Differences: Personality, Skills, and Abilities

Coping With Organizational Life: Emotions and Stress

Work-Related Attitudes: Prejudice, Job Satisfaction and Organizational Commitment

Motivation in Organizations

Group Dynamics and Work Teams

Decisions Making in Organizations

Conflict, Cooperation, Trust, and Deviance: Interpersonal Behavior at Work

Power: Its Uses and Abuses in Organizations

Leadership in Organizations

Organizational Culture, Creativity, and Innovation

Organizational Structure and Design

Managing Organizational Change: Strategic Planning and Organizational Development

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Exam 9: Communication in Organizations

The secretary that manages the sales manager's schedule and screens his call, is fulfilling the communication function of:

The barriers in the communication process that result in distortion of the clarity of the message are:

Jargon can be a significant barrier to organizational communication.

Probably, the least effective way to counter a rumor about yourself is to:

The process by which a person or group transmits information to another person or group is:

Those rumors designed to reduce the level of ambiguity in a situation are known as:

Of the three types of communication in an organization, lateral communication is often the tensest because it is among peers.

One of the differences in the way men and women communicate is that women:

If you are in a discussion and you want to keep the conversation going, you would use ________ to encourage the continuation of the discussion.

People in powerful positions tend to reward people whose linguistic styles match their own.

A communication difference between men and women is that men:

Cross-cultural communication:

In a discussion with other managers, Stone tells Thelma that he disagrees with her. "I don't agree, but I would like to hear your position, I could be wrong." In terms of supportive communication, this is an example of:

Bill, the HR director, has scheduled an informal meeting between hourly employees and middle-managers, leaving the first line supervisors out of the meeting. Bill has set up a/an:

How can a manager become a supportive communicator?

How can an organization facilitate feedback and open the channels of communication with employees?

Knowledge about the impact of messages on receivers is known as:

Symbols intended to express emotion online (created with characters such as commas, hyphens, and parentheses) are known as:

Time, space, and style of dress are all types of nonverbal communication.

The Field of Organizational Behavior

Organizational Justice, Ethics, and Corporate Social Responsibility

Perception and Learning: Understanding and Adapting to the Work Environment

Individual Differences: Personality, Skills, and Abilities

Coping With Organizational Life: Emotions and Stress

Work-Related Attitudes: Prejudice, Job Satisfaction and Organizational Commitment

Motivation in Organizations

Group Dynamics and Work Teams

Decisions Making in Organizations

Conflict, Cooperation, Trust, and Deviance: Interpersonal Behavior at Work

Power: Its Uses and Abuses in Organizations

Leadership in Organizations

Organizational Culture, Creativity, and Innovation

Organizational Structure and Design

Managing Organizational Change: Strategic Planning and Organizational Development

Filters