Exam 9: Communication in Organizations

A telephone conversation is an example of:

Research shows that the information communicated in organizational grapevines is about ________ correct.

An internal document describing information of general interest to employees regarding an array of business and non-business issues is called a ________.

Worker turnover in the XYZ Corp. is quite high. It seems that people from the same work group where there had been recent layoffs are quitting at a high rate. This is an example of:

Table 9.2 A student of organizational communication, John is studying how the target of a communication shapes the communication. In his studies, he notes that the technical professionals tend to not tell middle managers about problems they are having with the system or about shutdowns they will implement to change something. This isn't a problem for John because he hears about the system shut downs from the IS department secretary who calls him up to warn him about 10 minutes before the system goes down. However, up and down the hall, John can hear managers swearing, as the system goes down and their work disappears for anywhere from 15 minutes to a couple of hours. The marketing manager tends to work fairly hard at keeping the sales and operation managers current on her plans for product campaigns so the sales people can talk about them and operations can make sure there is enough product on hand to meet demand. -Refer to Table 9.2. The problem with the lack of communication between the technical professionals and the middle managers is an example of a lack of:

What is the HURIER model?

The means by which the message is carried from its origin to the recipient is called:

The organizational grapevine is an example of:

One way to minimize distortion and omission problems in communication is the practice of:

Organizational structure refers to the:

Are there gender-related differences in the way men and women communicate? If so what are they?

The annual cost of spam is about:

Table 9.1 Organizational communication students are observing and studying the communication at a corporate board meeting. Because the company is a multinational company, some of the people present are wearing headphones to hear the simultaneous translation from English language of the speaker at the head of the table, into their languages. -Refer to Table 9.1. The translators doing the simultaneous translation from English into other languages represent ________ in the communications model.

A way to ensure accuracy in the receipt of messages is for the sender to:

When individuals share information one on one, either formally or informally, this is known as:

Asynchronous communication allows users to send and receive messages in real time.

Table 9.3 Jane has been tasked with the responsibility for opening the communication channels between employees and management. She implements a simple system quickly, where employees can share their good ideas about how to improve the organization by submitting their ideas in writing and being rewarded for the ideas that are used by the company. Corporate executives like the idea but they want broader participation. They would like feedback from all employees if possible. Once they have that feedback, they want to informally meet with selected employees to discuss the issues the broader outreach raises. -Refer to Table 9.3. Jane's initial effort for feedback is called a/an:

When an organization is facing a rumor, the most effective way of dealing with it is a direct strong denial or refutation of it.

When a company distributes layoff notices via e-mail, it is sending the message that ________.

Table 9.1 Organizational communication students are observing and studying the communication at a corporate board meeting. Because the company is a multinational company, some of the people present are wearing headphones to hear the simultaneous translation from English language of the speaker at the head of the table, into their languages. -Refer to Table 9.1. The first two hours of this meeting is a report on the company's progress over the last year, supported by data pertaining to growth in market share, overall profits, revenue forecasts, etc. The most effective medium for conveying this information would be: