Question 1

John has an idea he wishes to communicate to Mary. He thinks it out and writes down his thoughts in a letter. John is engaging in the process of:

Accepted Answer

A)  decoding. 
B)  transmitting. 
C)  encoding. 
D)  sending. 
A)  decoding. 
B)  transmitting. 
C)  encoding. 
D)  sending.

Question 2

Writing is the best medium for communicating an ambiguous message.

Accepted Answer

A) True 
 B)False

Question 3

The practice of communicating with another online by typing messages into boxes that pop up on the screen as needed is known as e-mailing.

Accepted Answer

A) True 
 B)False

Question 4

If a communication network becomes bogged down with information, it is said to:

Accepted Answer

A)  be queued. 
B)  be in a gatekeeping mode. 
C)  be experiencing the MUM effect. 
D)  be overloaded. 
A)  be queued. 
B)  be in a gatekeeping mode. 
C)  be experiencing the MUM effect. 
D)  be overloaded.

Question 5

Val responds to Ed's question by saying, "That way would work well, but can I suggest a variation of that?" In doing this, Val is using validating language in her conversation with Ed.

Accepted Answer

A) True 
 B)False

Question 6

________ is the process by which a person, group, or organization transmits some type of information to another person, group, or organization.

Accepted Answer

A)  Communication 
B)  Encoding 
C)  Transmitting 
D)  Queuing 
A)  Communication 
B)  Encoding 
C)  Transmitting 
D)  Queuing

Question 7

Due to advances in technology, one-way communication is now more commonly used in organizations than two-way communication.

Accepted Answer

A) True 
 B)False

Question 8

Explain the nature of upward, downward, and lateral communication in an organization.

Accepted Answer

Downward communication consists of instr

Question 9

Jerry wants to tell Mary he likes her. As he is thinking about how to frame what he wants to say, he is at the choosing a channel stage of the communication process.

Accepted Answer

A) True 
 B)False

Question 10

Research shows that when it comes to listening:

Accepted Answer

A)  most people are aware of how other people perceive their listening skills. 
B)  most managers rate their listening skills as poor. 
C)  it is a significant tool that can lead to rapid advancement in organizations. 
D)  people listen more closely to upward communication than they do to downward communication. 
A)  most people are aware of how other people perceive their listening skills. 
B)  most managers rate their listening skills as poor. 
C)  it is a significant tool that can lead to rapid advancement in organizations. 
D)  people listen more closely to upward communication than they do to downward communication.

Question 11

Jim is in China teaching English as a second language. Even though both he and his students are using English to communicate, Jim can promote cross-cultural communication by:

Accepted Answer

A)  carefully evaluating the messages of the students. 
B)  assuming the student's perspective on English is different than his own. 
C)  assuming his perceptions of their presentations is correct. 
D)  doing all of these things. 
A)  carefully evaluating the messages of the students. 
B)  assuming the student's perspective on English is different than his own. 
C)  assuming his perceptions of their presentations is correct. 
D)  doing all of these things.

Question 12

Table 9.1
Organizational communication students are observing and studying the communication at a corporate board meeting. Because the company is a multinational company, some of the people present are wearing headphones to hear the simultaneous translation from English language of the speaker at the head of the table, into their languages.
-Refer to Table 9.1. When the non-English speaking members of the meeting respond to the presentation with their comments and questions, they are:

Accepted Answer

A)  encoding. 
B)  sending. 
C)  decoding. 
D)  giving feedback. 
A)  encoding. 
B)  sending. 
C)  decoding. 
D)  giving feedback.

Question 13

Upward communication in organizations:

Accepted Answer

A)  occurs less frequently than downward communication. 
B)  occurs more frequently than downward communication. 
C)  tends to contain more 'bad' news for managers than 'good' news. 
D)  is generally accurate due to the fewer levels it passes through. 
A)  occurs less frequently than downward communication. 
B)  occurs more frequently than downward communication. 
C)  tends to contain more 'bad' news for managers than 'good' news. 
D)  is generally accurate due to the fewer levels it passes through.

Question 14

Supportive communicators do not say what they mean, and they focus on the person, not the problem, in their communication.

Accepted Answer

A) True 
 B)False

Question 15

Studies of group communication when group members are seated at a table:

Accepted Answer

A)  the location one chooses around a table has no impact on his/her communication possibilities. 
B)  people who sit at the head of the table often emerge as the leaders of groups. 
C)  leaders emerge from the seat closest to the head of the table on the right side. 
D)  a group leader has the most power and the most effective communication from a position in the middle of a table. 
A)  the location one chooses around a table has no impact on his/her communication possibilities. 
B)  people who sit at the head of the table often emerge as the leaders of groups. 
C)  leaders emerge from the seat closest to the head of the table on the right side. 
D)  a group leader has the most power and the most effective communication from a position in the middle of a table.

Question 16

How does culture impact communication? How can we enhance cross-cultural communication?

Accepted Answer

Globalization presents many challenges;

Question 17

Rumors tend to be ________.

Accepted Answer

A)  kept between friends 
B)  speculative information without factual basis 
C)  fueled by the snowball effect 
D)  relatively harmless and should be ignored 
A)  kept between friends 
B)  speculative information without factual basis 
C)  fueled by the snowball effect 
D)  relatively harmless and should be ignored

Question 18

About ________ percent of e-mail messages received are considered to be spam.

Accepted Answer

A)  75 
B)  60 
C)  40 
D)  35 
A)  75 
B)  60 
C)  40 
D)  35

Question 19

If you have to wait for someone with whom you have an appointment, this is a nonverbal message that:

Accepted Answer

A)  this person is disorganized. 
B)  the individual you have the appointment with is rude. 
C)  the person you are meeting perceives themselves as having higher status than you do. 
D)  you are not properly attired and therefore will be made to wait. 
A)  this person is disorganized. 
B)  the individual you have the appointment with is rude. 
C)  the person you are meeting perceives themselves as having higher status than you do. 
D)  you are not properly attired and therefore will be made to wait.

Question 20

Discuss the various forms of verbal communication and when it is appropriate to use each one.

Accepted Answer

Verbal media may be written or oral. Wri

John has an idea he wishes to communicate to Mary. He thinks it out and writes down his thoughts in a letter. John is engaging in the process of:

Writing is the best medium for communicating an ambiguous message.

The practice of communicating with another online by typing messages into boxes that pop up on the screen as needed is known as e-mailing.

If a communication network becomes bogged down with information, it is said to:

Val responds to Ed's question by saying, "That way would work well, but can I suggest a variation of that?" In doing this, Val is using validating language in her conversation with Ed.

________ is the process by which a person, group, or organization transmits some type of information to another person, group, or organization.

Due to advances in technology, one-way communication is now more commonly used in organizations than two-way communication.

Explain the nature of upward, downward, and lateral communication in an organization.

Jerry wants to tell Mary he likes her. As he is thinking about how to frame what he wants to say, he is at the choosing a channel stage of the communication process.

Research shows that when it comes to listening:

Jim is in China teaching English as a second language. Even though both he and his students are using English to communicate, Jim can promote cross-cultural communication by:

Upward communication in organizations:

Supportive communicators do not say what they mean, and they focus on the person, not the problem, in their communication.

Studies of group communication when group members are seated at a table:

How does culture impact communication? How can we enhance cross-cultural communication?

Rumors tend to be ________.

About ________ percent of e-mail messages received are considered to be spam.

If you have to wait for someone with whom you have an appointment, this is a nonverbal message that:

Discuss the various forms of verbal communication and when it is appropriate to use each one.

The Field of Organizational Behavior

Organizational Justice, Ethics, and Corporate Social Responsibility

Perception and Learning: Understanding and Adapting to the Work Environment

Individual Differences: Personality, Skills, and Abilities

Coping With Organizational Life: Emotions and Stress

Work-Related Attitudes: Prejudice, Job Satisfaction and Organizational Commitment

Motivation in Organizations

Group Dynamics and Work Teams

Decisions Making in Organizations

Conflict, Cooperation, Trust, and Deviance: Interpersonal Behavior at Work

Power: Its Uses and Abuses in Organizations

Leadership in Organizations

Organizational Culture, Creativity, and Innovation

Organizational Structure and Design

Managing Organizational Change: Strategic Planning and Organizational Development

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Exam 9: Communication in Organizations

John has an idea he wishes to communicate to Mary. He thinks it out and writes down his thoughts in a letter. John is engaging in the process of:

Writing is the best medium for communicating an ambiguous message.

The practice of communicating with another online by typing messages into boxes that pop up on the screen as needed is known as e-mailing.

If a communication network becomes bogged down with information, it is said to:

Val responds to Ed's question by saying, "That way would work well, but can I suggest a variation of that?" In doing this, Val is using validating language in her conversation with Ed.

________ is the process by which a person, group, or organization transmits some type of information to another person, group, or organization.

Due to advances in technology, one-way communication is now more commonly used in organizations than two-way communication.

Explain the nature of upward, downward, and lateral communication in an organization.

Jerry wants to tell Mary he likes her. As he is thinking about how to frame what he wants to say, he is at the choosing a channel stage of the communication process.

Research shows that when it comes to listening:

Jim is in China teaching English as a second language. Even though both he and his students are using English to communicate, Jim can promote cross-cultural communication by:

Upward communication in organizations:

Supportive communicators do not say what they mean, and they focus on the person, not the problem, in their communication.

Studies of group communication when group members are seated at a table:

How does culture impact communication? How can we enhance cross-cultural communication?

Rumors tend to be ________.

About ________ percent of e-mail messages received are considered to be spam.

If you have to wait for someone with whom you have an appointment, this is a nonverbal message that:

Discuss the various forms of verbal communication and when it is appropriate to use each one.

The Field of Organizational Behavior

Organizational Justice, Ethics, and Corporate Social Responsibility

Perception and Learning: Understanding and Adapting to the Work Environment

Individual Differences: Personality, Skills, and Abilities

Coping With Organizational Life: Emotions and Stress

Work-Related Attitudes: Prejudice, Job Satisfaction and Organizational Commitment

Motivation in Organizations

Group Dynamics and Work Teams

Decisions Making in Organizations

Conflict, Cooperation, Trust, and Deviance: Interpersonal Behavior at Work

Power: Its Uses and Abuses in Organizations

Leadership in Organizations

Organizational Culture, Creativity, and Innovation

Organizational Structure and Design

Managing Organizational Change: Strategic Planning and Organizational Development

Filters