Exam 9: Communication in Organizations

An active listener asks questions and puts the speaker's ideas into his/her own words as he/she listens.

When information is shared within a team, this is known as:

The most common type of communication in organizations is:

________ are based on people's fears and anxieties.

Describe the communication process, naming each element and explaining its part in the process.

Informal gender-segregated communication networks are known as the ________.

Matching the type of communications media to the kind of message sent is considered:

The purpose of an employee handbook includes:

The process through which information received through communication is converted back into ideas or concepts is known as:

Table 9.2 A student of organizational communication, John is studying how the target of a communication shapes the communication. In his studies, he notes that the technical professionals tend to not tell middle managers about problems they are having with the system or about shutdowns they will implement to change something. This isn't a problem for John because he hears about the system shut downs from the IS department secretary who calls him up to warn him about 10 minutes before the system goes down. However, up and down the hall, John can hear managers swearing, as the system goes down and their work disappears for anywhere from 15 minutes to a couple of hours. The marketing manager tends to work fairly hard at keeping the sales and operation managers current on her plans for product campaigns so the sales people can talk about them and operations can make sure there is enough product on hand to meet demand. -Refer to Table 9.2. The marketing manager's communication to the sales and operations managers is an example of:

The role of organizational communication includes:

The advantages of video-mediated communication over phone, fax, and e-mail are its ability to use information from several sources at the same time and to permit visual clarification.

If a message is poorly encoded or improperly decoded, this is an example of ________ in the communication process.

Supportive communication is characterized by:

When rumors are designed to damage someone's reputation, these rumors are known as:

There are a number of steps you can take to promote cross-cultural communication, including:

In Japan, "no" is communicated by ________.

In a small manufacturing business, the technical professionals are not understood by the first line supervisors when they are explaining how to use the computer guided machines on the plant floor due to the language the 'techies' use. This is an example of the communication barrier of:

The verbal communication medium that is the richest in information and personal in nature is:

Upward communication is ________.