Exam 5: Coping With Organizational Life: Emotions and Stress

Table 5.1 Will is experiencing stress at work because he is not clear about what to do in his new job, what his work priorities should be. His boss is out due to major surgery, and no one else knows what his job is. Jane is a typical 2010 woman; good career, married, and with a small child. As her career advances she is experiencing more and more stress because her husband wants her home more. Her parents are proud of her career success, yet they keep saying things like, "No sense having children if you're going to let someone else raise them." Tom is in a matrix reporting relationship with several other people. His boss has authority over the whole matrix; Tom does not, yet Tom is responsible for the performance of the people in the matrix. He isn't sure who he can tell what to do and who he has to let his boss tell. A deadline is approaching, and Tom is stressed out. Tom's boss, John, is also stressed. He isn't clarifying who reports to whom because he worries about everyone and doesn't want to let go of watching over them. He thinks that he may have to terminate Jane because her home situation is interfering so much with work that it is creating problems for the project. He is agonizing over this. Having been fired once in his career, he knows how painful it can be. -Refer to Table 5.1. Tom's stress is being caused by:

When confronted with rising tension, people may find it useful to make a conscious decision to insert a brief period of delay known as:

One example of a job that is generally not stressful is:

Burnout can be caused by:

Emotions that people actually experienced are known as:

Describe the major effects of organizational stress.

Of 1300 Americans surveyed, what percentage reported that they routinely skipped lunch?

Characteristics of depersonalization include:

Differentiate between emotional dissonance and emotional labor.

Informal standards concerning the appropriate ways to express emotions are called:

The friendship and support of others that helps minimize stress is referred to as:

Culture has little to do with how and when people express emotions.

Growing evidence suggests that high levels of stress adversely affect:

Happier people tend to ________ less happy people.

What are the major effects of stress?

Which of the following is NOT a behavioral consequence of stress?

Ronda is a vice president of marketing and mother to three young children. Ronda is probably experiencing which of the following?

What tactics can be used to manage personal stress?

Strain is different from stress in that:

Approximately 40% of U.S. workers rate their jobs as highly stressful most of the time.