Exam 5: Coping With Organizational Life: Emotions and Stress

Burnout can be marked by cynical attitudes, a tendency to minimize your own contributions, and a feeling of physical or emotional depletion.

Table 5.1 Will is experiencing stress at work because he is not clear about what to do in his new job, what his work priorities should be. His boss is out due to major surgery, and no one else knows what his job is. Jane is a typical 2010 woman; good career, married, and with a small child. As her career advances she is experiencing more and more stress because her husband wants her home more. Her parents are proud of her career success, yet they keep saying things like, "No sense having children if you're going to let someone else raise them." Tom is in a matrix reporting relationship with several other people. His boss has authority over the whole matrix; Tom does not, yet Tom is responsible for the performance of the people in the matrix. He isn't sure who he can tell what to do and who he has to let his boss tell. A deadline is approaching, and Tom is stressed out. Tom's boss, John, is also stressed. He isn't clarifying who reports to whom because he worries about everyone and doesn't want to let go of watching over them. He thinks that he may have to terminate Jane because her home situation is interfering so much with work that it is creating problems for the project. He is agonizing over this. Having been fired once in his career, he knows how painful it can be. -Refer to Table 5.1. Will is experiencing stress due to:

Stressors are:

Smoking, drug and alcohol use, and violence are all examples of ________ consequences of stress.

If you are suffering from information anxiety, you feel:

Some people violate the general rule regarding stress and function very well even under high levels of stress. This is likely to be the case when:

The process of learning to clear one's mind of external thoughts is called:

Identify and explain the sources of work-related stress.

People have an infinite number of different emotions.

How can an individual better manage time to reduce stress?

People experience stress when:

As a general rule, the effects of stress on task performance are:

When a person experiences stress due to gender-related unwanted communication or contact, she is likely experiencing which of the following:

Jobs that include decision-making responsibilities are less stressful than non-decision-making jobs because the ability to make decisions gives the employee more control.

One downfall of a strong social support system is that it can sometimes cause more stress by providing diversion.

Switching back and forth between the demands of work and family is called:

An emotion can be defined as a feeling that exists in the background and is not overt.

Women tend to cope more effectively with workplace stress than men do.

What is meant by "burnout" and what are its major characteristics?

When asked whether they had ever been the object of sexual advances, propositions, or unwanted sexual discussions from men who supervise them, ________ of the women surveyed answered "yes."