Exam 5: Coping With Organizational Life: Emotions and Stress

Plans that help employees with problems such as substance abuse, career planning, and legal problems are called:

A symptom of depersonalization is attitudinal exhaustion.

The effects of stress can be minimized by:

________ is the practice of showing up for work but being too sick to work effectively.

Tense muscles, higher blood pressure, and an elevated heart rate are all symptoms of stress.

One of the most important considerations when managing time is:

Table 5.1 Will is experiencing stress at work because he is not clear about what to do in his new job, what his work priorities should be. His boss is out due to major surgery, and no one else knows what his job is. Jane is a typical 2010 woman; good career, married, and with a small child. As her career advances she is experiencing more and more stress because her husband wants her home more. Her parents are proud of her career success, yet they keep saying things like, "No sense having children if you're going to let someone else raise them." Tom is in a matrix reporting relationship with several other people. His boss has authority over the whole matrix; Tom does not, yet Tom is responsible for the performance of the people in the matrix. He isn't sure who he can tell what to do and who he has to let his boss tell. A deadline is approaching, and Tom is stressed out. Tom's boss, John, is also stressed. He isn't clarifying who reports to whom because he worries about everyone and doesn't want to let go of watching over them. He thinks that he may have to terminate Jane because her home situation is interfering so much with work that it is creating problems for the project. He is agonizing over this. Having been fired once in his career, he knows how painful it can be. -Refer to Table 5.1. John's stress is apparently a function of:

Overt reactions that express feelings about events are called:

A medical consequence of stress is diabetes.

Which of the following is LEAST likely to cause greater, higher levels of stress?

Table 5.1 Will is experiencing stress at work because he is not clear about what to do in his new job, what his work priorities should be. His boss is out due to major surgery, and no one else knows what his job is. Jane is a typical 2010 woman; good career, married, and with a small child. As her career advances she is experiencing more and more stress because her husband wants her home more. Her parents are proud of her career success, yet they keep saying things like, "No sense having children if you're going to let someone else raise them." Tom is in a matrix reporting relationship with several other people. His boss has authority over the whole matrix; Tom does not, yet Tom is responsible for the performance of the people in the matrix. He isn't sure who he can tell what to do and who he has to let his boss tell. A deadline is approaching, and Tom is stressed out. Tom's boss, John, is also stressed. He isn't clarifying who reports to whom because he worries about everyone and doesn't want to let go of watching over them. He thinks that he may have to terminate Jane because her home situation is interfering so much with work that it is creating problems for the project. He is agonizing over this. Having been fired once in his career, he knows how painful it can be. -Refer to Table 5.1. Jane's stress seems most likely to be caused by:

Cultural norms in Great Britain encourage people there to "tone down" their emotional displays.

Which of the following is a psychological consequence of stress?

Emotions that people show others are known as:

When people confront incompatible demands from their work and personal lives, they experience:

One example of a health problem that can be caused by stress is:

Happy employees are ________ than less happy people.

The most highly stressed job in the U.S. is ________.

For sexual harassment to exist there must be overt, extreme, and unpleasant actions of a sexual nature directly specifically at a person of the opposite sex.

When Berry is dealing with an irate customer, he finds himself biting his tongue to keep himself from saying what he really wants to say. This is referred to as emotional: