Question 1

An inconsistency between the emotions we actually feel and the emotions we try to project is knows as __________.

Accepted Answer

A) emotional dissonance 
B) surface acting 
C) deep acting 
D) cognitive dissonance 
E) emotional intelligence 
A) emotional dissonance 
B) surface acting 
C) deep acting 
D) cognitive dissonance 
E) emotional intelligence

Question 2

Both the Job Descriptive Index and the Minnesota Satisfaction Questionnaire are popular job satisfaction questionnaires.

Accepted Answer

A) True 
 B)False

Question 3

__________ help individuals stay aware of and regulate their relationships with others.

Accepted Answer

Self-consc

Question 4

Researchers have identified twenty major categories of emotions,each of which generally includes some subcategories.

Accepted Answer

A) True 
 B)False

Question 5

If John has high job involvement,which of the following can be expected?

Accepted Answer

A) John will work beyond expectations to complete a special project. 
B) John is not dedicated to his job. 
C) John is highly committed to his organization. 
D) John psychologically identifies with his organization. 
E) All of the above 
A) John will work beyond expectations to complete a special project. 
B) John is not dedicated to his job. 
C) John is highly committed to his organization. 
D) John psychologically identifies with his organization. 
E) All of the above

Question 6

Well managed rewards can positively influence both individual satisfaction and performance.

Accepted Answer

A) True 
 B)False

Question 7

__________ is the degree to which individuals feel positively or negatively about their jobs.

Accepted Answer

The answer of __________ is the degree to which individuals...

Question 8

Deep acting and surface acting are two terms reflecting ways of dealing with emotional dissonance.

Accepted Answer

A) True 
 B)False

Question 9

Which statement about moods is accurate?

Accepted Answer

A) A positive or negative mood can influence emotions. 
B) Moods are more intense,compared with emotions. 
C) Moods always lack a contextual stimulus. 
D) Moods are more fleeting than emotions. 
E) A mood is likely to be directed at a specific person or event. 
A) A positive or negative mood can influence emotions. 
B) Moods are more intense,compared with emotions. 
C) Moods always lack a contextual stimulus. 
D) Moods are more fleeting than emotions. 
E) A mood is likely to be directed at a specific person or event.

Question 10

Managers today should be __________.

Accepted Answer

A) ignorant of emotions in foreign cultures 
B) resistant to emotions in foreign cultures 
C) insensitive to emotions in foreign cultures 
D) very sensitive to the display of emotions in foreign cultures 
E) reporting negative emotions to the corporate office 
A) ignorant of emotions in foreign cultures 
B) resistant to emotions in foreign cultures 
C) insensitive to emotions in foreign cultures 
D) very sensitive to the display of emotions in foreign cultures 
E) reporting negative emotions to the corporate office

Question 11

__________ always have an object or something to trigger them.

Accepted Answer

A) Moods 
B) Attitudes 
C) Emotions 
D) Behaviors 
E) Beliefs 
A) Moods 
B) Attitudes 
C) Emotions 
D) Behaviors 
E) Beliefs

Question 12

The argument that satisfaction causes performance suggests that managers should help workers attain high performance,and as a consequence workers will be satisfied.

Accepted Answer

A) True 
 B)False

Question 13

According to the Gallop Organization,which of the following does not count most toward high engagement?

Accepted Answer

A) Believing one has the opportunity to do one's best every day. 
B) Believing one's opinions count. 
C) Believing fellow workers are committed to quality. 
D) Believing there is a direct connection between one's work and the company's mission. 
E) Believing there is a direct connection between one's work and one's pay. 
A) Believing one has the opportunity to do one's best every day. 
B) Believing one's opinions count. 
C) Believing fellow workers are committed to quality. 
D) Believing there is a direct connection between one's work and the company's mission. 
E) Believing there is a direct connection between one's work and one's pay.

Question 14

Emotional labor is a situation where a person displays organizationally desired emotions during interpersonal transactions at work.

Accepted Answer

A) True 
 B)False

Question 15

The relationship between job satisfaction and performance is a complex one for all of the following reasons EXCEPT:

Accepted Answer

A) job satisfaction alone is not a consistent predictor of individual work performance. 
B) individual performance can lead to rewards that,in turn,lead to individual satisfaction (if the rewards are equitable). 
C) well managed rewards can positively influence individual satisfaction. 
D) well managed rewards can positively influence individual performance. 
E) individual job satisfaction standards change frequently. 
A) job satisfaction alone is not a consistent predictor of individual work performance. 
B) individual performance can lead to rewards that,in turn,lead to individual satisfaction (if the rewards are equitable). 
C) well managed rewards can positively influence individual satisfaction. 
D) well managed rewards can positively influence individual performance. 
E) individual job satisfaction standards change frequently.

Question 16

__________ are informal standards that govern the degree to which it is appropriate for people from different cultures to display their emotions similarly.

Accepted Answer

The answer of __________ are informal standards that govern the...

Question 17

Social emotions refer to __________.

Accepted Answer

A) an individual's feelings based on information internal to himself or herself 
B) an individual's feelings based on information external to himself or herself 
C) group feelings based on information internal to themselves 
D) group feelings based on information external to themselves 
E) an individual's feelings based on information internal and external to himself or herself 
A) an individual's feelings based on information internal to himself or herself 
B) an individual's feelings based on information external to himself or herself 
C) group feelings based on information internal to themselves 
D) group feelings based on information external to themselves 
E) an individual's feelings based on information internal and external to himself or herself

Question 18

When considering the major categories of emotions identified by researchers,__________ may contain cheerfulness and contentment.

Accepted Answer

The answer of When considering the major categories of emotions...

Question 19

The concept of emotional labor relates to the need to show certain emotions in order to do a job well.

Accepted Answer

A) True 
 B)False

Question 20

Explain the alternative views of the relationship between job satisfaction and performance,and discuss the managerial implications of each view.
Suggested

Accepted Answer

Three possible alternative views exist r

An inconsistency between the emotions we actually feel and the emotions we try to project is knows as __________.

Both the Job Descriptive Index and the Minnesota Satisfaction Questionnaire are popular job satisfaction questionnaires.

__________ help individuals stay aware of and regulate their relationships with others.

Researchers have identified twenty major categories of emotions,each of which generally includes some subcategories.

If John has high job involvement,which of the following can be expected?

Well managed rewards can positively influence both individual satisfaction and performance.

__________ is the degree to which individuals feel positively or negatively about their jobs.

Deep acting and surface acting are two terms reflecting ways of dealing with emotional dissonance.

Which statement about moods is accurate?

Managers today should be __________.

__________ always have an object or something to trigger them.

The argument that satisfaction causes performance suggests that managers should help workers attain high performance,and as a consequence workers will be satisfied.

According to the Gallop Organization,which of the following does not count most toward high engagement?

Emotional labor is a situation where a person displays organizationally desired emotions during interpersonal transactions at work.

The relationship between job satisfaction and performance is a complex one for all of the following reasons EXCEPT:

__________ are informal standards that govern the degree to which it is appropriate for people from different cultures to display their emotions similarly.

Social emotions refer to __________.

When considering the major categories of emotions identified by researchers,__________ may contain cheerfulness and contentment.

The concept of emotional labor relates to the need to show certain emotions in order to do a job well.

Explain the alternative views of the relationship between job satisfaction and performance,and discuss the managerial implications of each view. Suggested

Introducing Organizational Behavior

Individual Differences,Values,and Diversity

Perception,Attribution,and Learning

Motivation and Performance

Teams in Organizations

Teamwork and Team Performance

Decision-Making and Creativity

Conflict and Negotiation

Communication and Collaboration

Power and Politics

Leadership Essentials

Leadership Challenges and Organizational Change

Organizational Culture and Innovation

Organizational Goals and Structures

Strategy,Technology,and Organizational Design

Filters

Exam 3: Emotions,Attitudes,and Job Satisfaction

An inconsistency between the emotions we actually feel and the emotions we try to project is knows as __________.

Both the Job Descriptive Index and the Minnesota Satisfaction Questionnaire are popular job satisfaction questionnaires.

__________ help individuals stay aware of and regulate their relationships with others.

Researchers have identified twenty major categories of emotions,each of which generally includes some subcategories.

If John has high job involvement,which of the following can be expected?

Well managed rewards can positively influence both individual satisfaction and performance.

__________ is the degree to which individuals feel positively or negatively about their jobs.

Deep acting and surface acting are two terms reflecting ways of dealing with emotional dissonance.

Which statement about moods is accurate?

Managers today should be __________.

__________ always have an object or something to trigger them.

The argument that satisfaction causes performance suggests that managers should help workers attain high performance,and as a consequence workers will be satisfied.

According to the Gallop Organization,which of the following does not count most toward high engagement?

Emotional labor is a situation where a person displays organizationally desired emotions during interpersonal transactions at work.

The relationship between job satisfaction and performance is a complex one for all of the following reasons EXCEPT:

__________ are informal standards that govern the degree to which it is appropriate for people from different cultures to display their emotions similarly.

Social emotions refer to __________.

When considering the major categories of emotions identified by researchers,__________ may contain cheerfulness and contentment.

The concept of emotional labor relates to the need to show certain emotions in order to do a job well.

Explain the alternative views of the relationship between job satisfaction and performance,and discuss the managerial implications of each view. Suggested

Introducing Organizational Behavior

Individual Differences,Values,and Diversity

Perception,Attribution,and Learning

Motivation and Performance

Teams in Organizations

Teamwork and Team Performance

Decision-Making and Creativity

Conflict and Negotiation

Communication and Collaboration

Power and Politics

Leadership Essentials

Leadership Challenges and Organizational Change

Organizational Culture and Innovation

Organizational Goals and Structures

Strategy,Technology,and Organizational Design

Filters