Question 1

Which of the following statements provides an accurate description of the attitude-behavior linkage?

Accepted Answer

A) An attitude results in intended behavior; this intention will always be carried out in a given circumstance. 
B) The relationship between general attitudes and behavior is stronger than the relationship between specific attitudes and behaviors. 
C) The attitude-behavior linkage tends to be stronger when a person has had experience with the stated attitude. 
D) The attitude-behavior linkage is weak when individuals have little emotional intelligence. 
E) The relationship between general attitudes and behavior is weaker than the relationship between specific values and norms. 
A) An attitude results in intended behavior; this intention will always be carried out in a given circumstance. 
B) The relationship between general attitudes and behavior is stronger than the relationship between specific attitudes and behaviors. 
C) The attitude-behavior linkage tends to be stronger when a person has had experience with the stated attitude. 
D) The attitude-behavior linkage is weak when individuals have little emotional intelligence. 
E) The relationship between general attitudes and behavior is weaker than the relationship between specific values and norms. C

Question 2

__________ is the loyalty of an individual to the organization.

Accepted Answer

Organizational commitment

Question 3

According to EI,the ability to think before acting and to control disruptive impulses is __________.

Accepted Answer

A) social awareness 
B) self-awareness 
C) emotional contagion 
D) self-management 
E) relationship management 
A) social awareness 
B) self-awareness 
C) emotional contagion 
D) self-management 
E) relationship management D

Question 4

Define display rules.Give several examples of how display rules impact work cultures in different countries.
Suggested

Accepted Answer

Display rules,also called informal stand

Question 5

Moods typically last longer than emotions.

Accepted Answer

A) True 
 B)False

Question 6

The combination of high job involvement and organizational commitment creates,what the Gallop Organization has called,__________.

Accepted Answer

A) at home effect 
B) counterproductive workplace behaviors 
C) job satisfaction 
D) organizational citizenship 
E) employee engagement 
A) at home effect 
B) counterproductive workplace behaviors 
C) job satisfaction 
D) organizational citizenship 
E) employee engagement

Question 7

__________ refer to individuals' feelings based on information external to themselves such as pity,envy,and jealousy.

Accepted Answer

The answer of __________ refer to individuals' feelings based on...

Question 8

A person who is good at knowing and managing his or her own emotions and good at reading others' emotions may perform better in his or her own job.

Accepted Answer

A) True 
 B)False

Question 9

Physical aggression is an example of a counterproductive workplace behavior.

Accepted Answer

A) True 
 B)False

Question 10

The cognitive component of an attitude reflects the beliefs,opinions,knowledge,or
information a person possesses.

Accepted Answer

A) True 
 B)False

Question 11

The term EI __________.

Accepted Answer

A) refers to cognitive ability and intelligence 
B) is used interchangeably with IQ 
C) is more of a recent concept. 
D) has been measured for over 100 years 
E) is measured in the Myers Briggs 
A) refers to cognitive ability and intelligence 
B) is used interchangeably with IQ 
C) is more of a recent concept. 
D) has been measured for over 100 years 
E) is measured in the Myers Briggs

Question 12

Job satisfaction does not influence employee absenteeism and turnover.

Accepted Answer

A) True 
 B)False

Question 13

Bad moods generally travel person-to-person slower than good moods.

Accepted Answer

A) True 
 B)False

Question 14

Job satisfaction is the degree to which individuals feel positively or negatively about their jobs.

Accepted Answer

A) True 
 B)False

Question 15

Self-conscious emotions help individuals stay aware of and regulate their relationships with others.

Accepted Answer

A) True 
 B)False

Question 16

According to a 2011 survey by Accenture,Gen Y workers ranked pay higher as a source of motivation that either Gen Xers or Baby Boomers.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following statements is correct?

Accepted Answer

A) Emotions and moods tend to be more stable than attitudes and values. 
B) Emotions and attitudes tend to be more stable than moods and values. 
C) Emotions and values tend to be more stable than moods and attitudes. 
D) Attitudes and values tend to be more stable than moods and emotions. 
E) Attitudes and moods tend to be more stable than emotions and values. 
A) Emotions and moods tend to be more stable than attitudes and values. 
B) Emotions and attitudes tend to be more stable than moods and values. 
C) Emotions and values tend to be more stable than moods and attitudes. 
D) Attitudes and values tend to be more stable than moods and emotions. 
E) Attitudes and moods tend to be more stable than emotions and values.

Question 18

__________ refers to modifying your true inner feelings based on display rules and _________ refers to hiding your inner feeling and forgoing emotional response to display rules.

Accepted Answer

Deep actin

Question 19

Attitudes are hypothetical constructs which means that attitudes are inferred from the things people say,informally,in formal opinion polls,or through their behavior.

Accepted Answer

A) True 
 B)False

Question 20

__________ emotions help individuals stay aware of and regulate their relationships with others,while __________ emotions refer to individuals' feelings based on information external to themselves.

Accepted Answer

A) Awareness; open 
B) Recognized; acknowledged 
C) Internal; external 
D) Self-conscious; social 
E) Known; found 
A) Awareness; open 
B) Recognized; acknowledged 
C) Internal; external 
D) Self-conscious; social 
E) Known; found

Which of the following statements provides an accurate description of the attitude-behavior linkage?

__________ is the loyalty of an individual to the organization.

According to EI,the ability to think before acting and to control disruptive impulses is __________.

Define display rules.Give several examples of how display rules impact work cultures in different countries. Suggested

Moods typically last longer than emotions.

The combination of high job involvement and organizational commitment creates,what the Gallop Organization has called,__________.

__________ refer to individuals' feelings based on information external to themselves such as pity,envy,and jealousy.

A person who is good at knowing and managing his or her own emotions and good at reading others' emotions may perform better in his or her own job.

Physical aggression is an example of a counterproductive workplace behavior.

The cognitive component of an attitude reflects the beliefs,opinions,knowledge,or information a person possesses.

The term EI __________.

Job satisfaction does not influence employee absenteeism and turnover.

Bad moods generally travel person-to-person slower than good moods.

Job satisfaction is the degree to which individuals feel positively or negatively about their jobs.

Self-conscious emotions help individuals stay aware of and regulate their relationships with others.

According to a 2011 survey by Accenture,Gen Y workers ranked pay higher as a source of motivation that either Gen Xers or Baby Boomers.

Which of the following statements is correct?

__ refers to modifying your true inner feelings based on display rules and _ refers to hiding your inner feeling and forgoing emotional response to display rules.

Attitudes are hypothetical constructs which means that attitudes are inferred from the things people say,informally,in formal opinion polls,or through their behavior.

emotions help individuals stay aware of and regulate their relationships with others,while emotions refer to individuals' feelings based on information external to themselves.

Introducing Organizational Behavior

Individual Differences,Values,and Diversity

Perception,Attribution,and Learning

Motivation and Performance

Teams in Organizations

Teamwork and Team Performance

Decision-Making and Creativity

Conflict and Negotiation

Communication and Collaboration

Power and Politics

Leadership Essentials

Leadership Challenges and Organizational Change

Organizational Culture and Innovation

Organizational Goals and Structures

Strategy,Technology,and Organizational Design

Filters

Exam 3: Emotions,Attitudes,and Job Satisfaction

Which of the following statements provides an accurate description of the attitude-behavior linkage?

__________ is the loyalty of an individual to the organization.

According to EI,the ability to think before acting and to control disruptive impulses is __________.

Define display rules.Give several examples of how display rules impact work cultures in different countries. Suggested

Moods typically last longer than emotions.

The combination of high job involvement and organizational commitment creates,what the Gallop Organization has called,__________.

__________ refer to individuals' feelings based on information external to themselves such as pity,envy,and jealousy.

A person who is good at knowing and managing his or her own emotions and good at reading others' emotions may perform better in his or her own job.

Physical aggression is an example of a counterproductive workplace behavior.

The cognitive component of an attitude reflects the beliefs,opinions,knowledge,or information a person possesses.

The term EI __________.

Job satisfaction does not influence employee absenteeism and turnover.

Bad moods generally travel person-to-person slower than good moods.

Job satisfaction is the degree to which individuals feel positively or negatively about their jobs.

Self-conscious emotions help individuals stay aware of and regulate their relationships with others.

According to a 2011 survey by Accenture,Gen Y workers ranked pay higher as a source of motivation that either Gen Xers or Baby Boomers.

Which of the following statements is correct?

__________ refers to modifying your true inner feelings based on display rules and _________ refers to hiding your inner feeling and forgoing emotional response to display rules.

Attitudes are hypothetical constructs which means that attitudes are inferred from the things people say,informally,in formal opinion polls,or through their behavior.

__________ emotions help individuals stay aware of and regulate their relationships with others,while __________ emotions refer to individuals' feelings based on information external to themselves.

Introducing Organizational Behavior

Individual Differences,Values,and Diversity

Perception,Attribution,and Learning

Motivation and Performance

Teams in Organizations

Teamwork and Team Performance

Decision-Making and Creativity

Conflict and Negotiation

Communication and Collaboration

Power and Politics

Leadership Essentials

Leadership Challenges and Organizational Change

Organizational Culture and Innovation

Organizational Goals and Structures

Strategy,Technology,and Organizational Design

Filters

__ refers to modifying your true inner feelings based on display rules and _ refers to hiding your inner feeling and forgoing emotional response to display rules.

emotions help individuals stay aware of and regulate their relationships with others,while emotions refer to individuals' feelings based on information external to themselves.