Exam 3: Emotions,Attitudes,and Job Satisfaction

__________ is defined as inconsistencies between emotions people feel and the emotions they project.

When you say you like chocolate ice cream,you are expressing a(n)__________.

Wasting resources,avoiding work,and making deliberate work errors are examples of political deviance.

__________ is one's ability to understand emotions and manage relationships effectively.

The Affective Events Theory __________.

Researchers have identified six major categories of emotions: anger,fear,joy,love,sadness,and surprise.

Shame,guilt,embarrassment,and pride are internal emotions.

In the Affective Events Theory,the term "personal predispositions" can involve the following subcategories:

Work environments and events cannot influence a person's feelings at work.

Personality may influence positive and negative reactions,as can moods.

__________ are inferred from the things people say or from their behavior.

Cognitive dissonance describes a state of inconsistency between an individual's attitude and behavior.

The __________ component of an attitude reflects the beliefs,opinions,knowledge,or information a person possesses.

__________ is the ability to understand our emotions and their impact on us and others.

__________ is a situation where a person displays organizationally desired emotions in a job.

Deep acting is hiding one's inner feelings and forgoing emotional expressions as a response to display rules.

__________ describes a state of inconsistency between an individual's attitudes and behavior.

Define emotional labor.Give two examples of jobs where positive reactions on-the-job are required for job success,regardless of job circumstances. Suggested

Values focus on specific people or objects,whereas attitudes have a more general focus and are more stable than values.

Personal aggression and property deviance like stealing money are examples of __________.