Question 1

An attitude results in intended behavior which may or may not be carried out in a given circumstance.

Accepted Answer

A) True 
 B)False

Question 2

Norms for expressing emotions are consistent across cultures.

Accepted Answer

A) True 
 B)False

Question 3

The Affective Events Theory ties together and extends people's emotional reactions on-the-job and how these reactions influence those people.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following statements about attitudes is false?

Accepted Answer

A) Attitudes are influenced by values. 
B) Attitudes are acquired from the same sources as values. 
C) Attitudes focus on specific people or objects. 
D) Attitudes are more stable than values. 
E) Attitudes are hypothetical constructs. 
A) Attitudes are influenced by values. 
B) Attitudes are acquired from the same sources as values. 
C) Attitudes focus on specific people or objects. 
D) Attitudes are more stable than values. 
E) Attitudes are hypothetical constructs.

Question 5

Job satisfaction is important for all of the following reasons EXCEPT:

Accepted Answer

A) it influences the decision a person makes to join an organization. 
B) it influences the decision a person makes to be creative. 
C) it influences the decision a person makes regarding how hard to work in the pursuit of high performance. 
D) it influences the decision a person makes to remain as a member of an organization. 
E) it influences the decision to perform. 
A) it influences the decision a person makes to join an organization. 
B) it influences the decision a person makes to be creative. 
C) it influences the decision a person makes regarding how hard to work in the pursuit of high performance. 
D) it influences the decision a person makes to remain as a member of an organization. 
E) it influences the decision to perform.

Question 6

__________ is the ability to establish rapport with others in order to build good relationships.

Accepted Answer

Relationsh

Question 7

The argument that rewards cause both satisfaction and performance suggests that managers can positively influence both satisfaction and performance by properly allocating rewards.

Accepted Answer

A) True 
 B)False

Question 8

Social emotions refer to individuals' feelings based on their external information.

Accepted Answer

A) True 
 B)False

Question 9

According to Leon Festinger,individuals reduce cognitive dissonance in all of the following ways EXCEPT:

Accepted Answer

A) developing new ways of explaining the inconsistency. 
B) changing future behavior. 
C) re-evaluating values and beliefs. 
D) changing the underlying attitude. 
E) developing new ways of rationalizing the inconsistency. 
A) developing new ways of explaining the inconsistency. 
B) changing future behavior. 
C) re-evaluating values and beliefs. 
D) changing the underlying attitude. 
E) developing new ways of rationalizing the inconsistency.

Question 10

The __________ component of an attitude is a specific feeling regarding the personal impact of the antecedent conditions.

Accepted Answer

The answer of The __________ component of an attitude is...

Question 11

Which of the following is NOT one of the six major types of emotions identified by researchers?

Accepted Answer

A) Anger 
B) Joy 
C) Love 
D) Fear 
E) Interest 
A) Anger 
B) Joy 
C) Love 
D) Fear 
E) Interest

Question 12

___________ refers to a customer catching the emotions of a salesperson.

Accepted Answer

Emotion an

Question 13

The extras people do to go the extra mile in their work are referred to as __________.

Accepted Answer

A) organizational citizenship behaviors 
B) counterproductive behaviors 
C) deviant workplace behaviors 
D) at-home effect behaviors 
E) spillover behaviors 
A) organizational citizenship behaviors 
B) counterproductive behaviors 
C) deviant workplace behaviors 
D) at-home effect behaviors 
E) spillover behaviors

Question 14

Compared to emotions,moods are more intense.

Accepted Answer

A) True 
 B)False

Question 15

The frequency and intensity of emotions have been shown to be consistent across cultures.

Accepted Answer

A) True 
 B)False

Question 16

Emotional intelligence includes all the following factors EXCEPT:

Accepted Answer

A) appraisal and expression of emotions in oneself. 
B) appraisal and recognition of emotions in others. 
C) assessment of management attitudes. 
D) regulation of emotions in oneself. 
E) use of emotions to facilitate performance. 
A) appraisal and expression of emotions in oneself. 
B) appraisal and recognition of emotions in others. 
C) assessment of management attitudes. 
D) regulation of emotions in oneself. 
E) use of emotions to facilitate performance.

Question 17

Which work attitude reflects feelings that the job serves one's financial,developmental,and professional interests?

Accepted Answer

A) Rational commitment 
B) Emotional commitment 
C) Job involvement 
D) Spillover effect 
E) Employee engagement 
A) Rational commitment 
B) Emotional commitment 
C) Job involvement 
D) Spillover effect 
E) Employee engagement

Question 18

The extent to which an individual is dedicated to a job is known as __________.

Accepted Answer

A) job satisfaction 
B) organizational commitment 
C) job involvement 
D) employee engagement 
E) organizational citizenship 
A) job satisfaction 
B) organizational commitment 
C) job involvement 
D) employee engagement 
E) organizational citizenship

Question 19

What is an attitude? Discuss the three basic components of an attitude.
Suggested

Accepted Answer

An attitude is a predisposition to respo

Question 20

Rational commitment reflects feelings that the job serves one's financial,developmental,and professional interests.

Accepted Answer

A) True 
 B)False

An attitude results in intended behavior which may or may not be carried out in a given circumstance.

Norms for expressing emotions are consistent across cultures.

The Affective Events Theory ties together and extends people's emotional reactions on-the-job and how these reactions influence those people.

Which of the following statements about attitudes is false?

Job satisfaction is important for all of the following reasons EXCEPT:

__________ is the ability to establish rapport with others in order to build good relationships.

The argument that rewards cause both satisfaction and performance suggests that managers can positively influence both satisfaction and performance by properly allocating rewards.

Social emotions refer to individuals' feelings based on their external information.

According to Leon Festinger,individuals reduce cognitive dissonance in all of the following ways EXCEPT:

The __________ component of an attitude is a specific feeling regarding the personal impact of the antecedent conditions.

Which of the following is NOT one of the six major types of emotions identified by researchers?

___________ refers to a customer catching the emotions of a salesperson.

The extras people do to go the extra mile in their work are referred to as __________.

Compared to emotions,moods are more intense.

The frequency and intensity of emotions have been shown to be consistent across cultures.

Emotional intelligence includes all the following factors EXCEPT:

Which work attitude reflects feelings that the job serves one's financial,developmental,and professional interests?

The extent to which an individual is dedicated to a job is known as __________.

What is an attitude? Discuss the three basic components of an attitude. Suggested

Rational commitment reflects feelings that the job serves one's financial,developmental,and professional interests.

Introducing Organizational Behavior

Individual Differences,Values,and Diversity

Perception,Attribution,and Learning

Motivation and Performance

Teams in Organizations

Teamwork and Team Performance

Decision-Making and Creativity

Conflict and Negotiation

Communication and Collaboration

Power and Politics

Leadership Essentials

Leadership Challenges and Organizational Change

Organizational Culture and Innovation

Organizational Goals and Structures

Strategy,Technology,and Organizational Design

Filters

Exam 3: Emotions,Attitudes,and Job Satisfaction

An attitude results in intended behavior which may or may not be carried out in a given circumstance.

Norms for expressing emotions are consistent across cultures.

The Affective Events Theory ties together and extends people's emotional reactions on-the-job and how these reactions influence those people.

Which of the following statements about attitudes is false?

Job satisfaction is important for all of the following reasons EXCEPT:

__________ is the ability to establish rapport with others in order to build good relationships.

The argument that rewards cause both satisfaction and performance suggests that managers can positively influence both satisfaction and performance by properly allocating rewards.

Social emotions refer to individuals' feelings based on their external information.

According to Leon Festinger,individuals reduce cognitive dissonance in all of the following ways EXCEPT:

The __________ component of an attitude is a specific feeling regarding the personal impact of the antecedent conditions.

Which of the following is NOT one of the six major types of emotions identified by researchers?

___________ refers to a customer catching the emotions of a salesperson.

The extras people do to go the extra mile in their work are referred to as __________.

Compared to emotions,moods are more intense.

The frequency and intensity of emotions have been shown to be consistent across cultures.

Emotional intelligence includes all the following factors EXCEPT:

Which work attitude reflects feelings that the job serves one's financial,developmental,and professional interests?

The extent to which an individual is dedicated to a job is known as __________.

What is an attitude? Discuss the three basic components of an attitude. Suggested

Rational commitment reflects feelings that the job serves one's financial,developmental,and professional interests.

Introducing Organizational Behavior

Individual Differences,Values,and Diversity

Perception,Attribution,and Learning

Motivation and Performance

Teams in Organizations

Teamwork and Team Performance

Decision-Making and Creativity

Conflict and Negotiation

Communication and Collaboration

Power and Politics

Leadership Essentials

Leadership Challenges and Organizational Change

Organizational Culture and Innovation

Organizational Goals and Structures

Strategy,Technology,and Organizational Design

Filters