Question 1

Research shows that managers do not need to pay attention to their employees' affective factors such as moods and emotions.

Accepted Answer

A) True 
 B)False

Question 2

Emotions are intense feelings that are directed at someone or something.

Accepted Answer

A) True 
 B)False

Question 3

In the Lawler and Porter model addressing the relationship between performance and satisfaction,the intervening variables linking performance with later satisfaction are __________.

Accepted Answer

The answer of In the Lawler and Porter model addressing...

Question 4

"I was really angry when my professor criticized my presentation." This is an example of a(n)__________.

Accepted Answer

A) emotion 
B) mood 
C) cognition 
D) display rule 
E) citizenship behavior 
A) emotion 
B) mood 
C) cognition 
D) display rule 
E) citizenship behavior

Question 5

Shame,guilt,embarrassment,and pride are examples of __________.

Accepted Answer

The answer of Shame,guilt,embarrassment,and pride are examples of __________....

Question 6

The spillover of job satisfaction onto family lives is also known as __________.

Accepted Answer

The answer of The spillover of job satisfaction onto family...

Question 7

In the Affective Events Theory,the term "work environment" can involve the following subcategories:

Accepted Answer

A) characteristics of the job,job demands,and emotional labor requirements. 
B) characteristics of the job,job demands,and the supervisor's directives. 
C) supervisor's directives,emotional labor requirements,and co-worker involvement. 
D) supervisor's directives,co-worker involvement,and subordinate support. 
E) co-worker involvement,subordinate support,and emotional labor requirements. 
A) characteristics of the job,job demands,and emotional labor requirements. 
B) characteristics of the job,job demands,and the supervisor's directives. 
C) supervisor's directives,emotional labor requirements,and co-worker involvement. 
D) supervisor's directives,co-worker involvement,and subordinate support. 
E) co-worker involvement,subordinate support,and emotional labor requirements.

Question 8

The advice to managers today is to __________.

Accepted Answer

A) pay lots of attention to affective factors such as moods and emotions 
B) pay little attention to affective factors such as moods and emotions 
C) pay lots of attention to affective factors such as ethics and values 
D) pay little attention to affective factors such as ethics and values 
E) totally ignore employee attitudes,moods,and emotions 
A) pay lots of attention to affective factors such as moods and emotions 
B) pay little attention to affective factors such as moods and emotions 
C) pay lots of attention to affective factors such as ethics and values 
D) pay little attention to affective factors such as ethics and values 
E) totally ignore employee attitudes,moods,and emotions

Question 9

Which of the following statements about emotions is false?

Accepted Answer

A) Emotions can change into a mood. 
B) Emotions tend to be contagious. 
C) Emotions are arguably more fleeting than moods. 
D) Emotions are likely to last for hours or even days. 
E) Emotions are more intense than moods. 
A) Emotions can change into a mood. 
B) Emotions tend to be contagious. 
C) Emotions are arguably more fleeting than moods. 
D) Emotions are likely to last for hours or even days. 
E) Emotions are more intense than moods.

Question 10

Managers must be able to infer the job satisfaction of others by careful observation and interpretation of what people say and do while going about their jobs.

Accepted Answer

A) True 
 B)False

Question 11

Affect is the range of feelings in the form of emotions and moods that people experience.

Accepted Answer

A) True 
 B)False

Question 12

The informal standards which govern the degree to which it is appropriate for people from different cultures to show their emotions similarly are known as __________.

Accepted Answer

A) emotional intelligence agencies 
B) affective rules 
C) cognitive rules 
D) display rules 
E) behavioral rules 
A) emotional intelligence agencies 
B) affective rules 
C) cognitive rules 
D) display rules 
E) behavioral rules

Question 13

Which of the following statements is correct?

Accepted Answer

A) Deep acting is hiding your inner feelings and forgoing emotional expressions as a response to display rules. 
B) Surface acting is trying to modify your true inner feelings based on display rules. 
C) Deep acting and surface acting are two terms reflecting ways of dealing with emotional dissonance. 
D) Deep acting and surface acting are two terms reflecting ways of behavior when a person's ethics is somewhat questionable. 
E) Deep acting is trying to modify your true inner feelings based on your personal standards for behavior. 
A) Deep acting is hiding your inner feelings and forgoing emotional expressions as a response to display rules. 
B) Surface acting is trying to modify your true inner feelings based on display rules. 
C) Deep acting and surface acting are two terms reflecting ways of dealing with emotional dissonance. 
D) Deep acting and surface acting are two terms reflecting ways of behavior when a person's ethics is somewhat questionable. 
E) Deep acting is trying to modify your true inner feelings based on your personal standards for behavior.

Question 14

The six major categories of emotions identified by researchers are __________.

Accepted Answer

A) fear,joy,love,sadness,disappointment,and surprise 
B) happiness,love,disappointment,calm,pleasure,and bliss 
C) anger,fear,joy,love,sadness,and surprise 
D) joy,love,calm,pleasure,fear,and disappointment 
E) bliss,sadness,surprise,joy,anger,and happiness 
A) fear,joy,love,sadness,disappointment,and surprise 
B) happiness,love,disappointment,calm,pleasure,and bliss 
C) anger,fear,joy,love,sadness,and surprise 
D) joy,love,calm,pleasure,fear,and disappointment 
E) bliss,sadness,surprise,joy,anger,and happiness

Question 15

All of the following are tips that Lisa Druxman,founder of Stroller Strides,believes lead to business success EXCEPT:

Accepted Answer

A) creating a vision and road map on how to attain a goal. 
B) hiring out everything you can so that there is progress when you are with your family. 
C) having a like-minded partner. 
D) working on the most important things. 
E) keeping your spouse from buying-in with parenting. 
A) creating a vision and road map on how to attain a goal. 
B) hiring out everything you can so that there is progress when you are with your family. 
C) having a like-minded partner. 
D) working on the most important things. 
E) keeping your spouse from buying-in with parenting.

Question 16

A stronger relationship between attitudes and behaviors exist when both attitudes and behaviors are specific rather than general.

Accepted Answer

A) True 
 B)False

Question 17

Attitudes are acquired from all of these sources EXCEPT:

Accepted Answer

A) friends. 
B) teachers. 
C) business models. 
D) role models. 
E) culture. 
A) friends. 
B) teachers. 
C) business models. 
D) role models. 
E) culture.

Question 18

__________ are generalized positive and negative feelings or states of mind.

Accepted Answer

The answer of __________ are generalized positive and negative feelings...

Question 19

Job satisfaction alone is a consistent predictor of individual work performance.

Accepted Answer

A) True 
 B)False

Question 20

The Affective Events Theory suggests that employees__________.

Accepted Answer

A) emphasize emotions,along with more cognitive aspects in performing their jobs 
B) recognize when their organizations are transforming organizational culture 
C) do not always understand developmental goals set by management 
D) process emotions in a strict hierarchal structure 
E) feel sad when passed over for a promotion 
A) emphasize emotions,along with more cognitive aspects in performing their jobs 
B) recognize when their organizations are transforming organizational culture 
C) do not always understand developmental goals set by management 
D) process emotions in a strict hierarchal structure 
E) feel sad when passed over for a promotion

Research shows that managers do not need to pay attention to their employees' affective factors such as moods and emotions.

Emotions are intense feelings that are directed at someone or something.

In the Lawler and Porter model addressing the relationship between performance and satisfaction,the intervening variables linking performance with later satisfaction are __________.

"I was really angry when my professor criticized my presentation." This is an example of a(n)__________.

Shame,guilt,embarrassment,and pride are examples of __________.

The spillover of job satisfaction onto family lives is also known as __________.

In the Affective Events Theory,the term "work environment" can involve the following subcategories:

The advice to managers today is to __________.

Which of the following statements about emotions is false?

Managers must be able to infer the job satisfaction of others by careful observation and interpretation of what people say and do while going about their jobs.

Affect is the range of feelings in the form of emotions and moods that people experience.

The informal standards which govern the degree to which it is appropriate for people from different cultures to show their emotions similarly are known as __________.

Which of the following statements is correct?

The six major categories of emotions identified by researchers are __________.

All of the following are tips that Lisa Druxman,founder of Stroller Strides,believes lead to business success EXCEPT:

A stronger relationship between attitudes and behaviors exist when both attitudes and behaviors are specific rather than general.

Attitudes are acquired from all of these sources EXCEPT:

__________ are generalized positive and negative feelings or states of mind.

Job satisfaction alone is a consistent predictor of individual work performance.

The Affective Events Theory suggests that employees__________.

Introducing Organizational Behavior

Individual Differences,Values,and Diversity

Perception,Attribution,and Learning

Motivation and Performance

Teams in Organizations

Teamwork and Team Performance

Decision-Making and Creativity

Conflict and Negotiation

Communication and Collaboration

Power and Politics

Leadership Essentials

Leadership Challenges and Organizational Change

Organizational Culture and Innovation

Organizational Goals and Structures

Strategy,Technology,and Organizational Design

Filters

Exam 3: Emotions,Attitudes,and Job Satisfaction

Research shows that managers do not need to pay attention to their employees' affective factors such as moods and emotions.

Emotions are intense feelings that are directed at someone or something.

In the Lawler and Porter model addressing the relationship between performance and satisfaction,the intervening variables linking performance with later satisfaction are __________.

"I was really angry when my professor criticized my presentation." This is an example of a(n)__________.

Shame,guilt,embarrassment,and pride are examples of __________.

The spillover of job satisfaction onto family lives is also known as __________.

In the Affective Events Theory,the term "work environment" can involve the following subcategories:

The advice to managers today is to __________.

Which of the following statements about emotions is false?

Managers must be able to infer the job satisfaction of others by careful observation and interpretation of what people say and do while going about their jobs.

Affect is the range of feelings in the form of emotions and moods that people experience.

The informal standards which govern the degree to which it is appropriate for people from different cultures to show their emotions similarly are known as __________.

Which of the following statements is correct?

The six major categories of emotions identified by researchers are __________.

All of the following are tips that Lisa Druxman,founder of Stroller Strides,believes lead to business success EXCEPT:

A stronger relationship between attitudes and behaviors exist when both attitudes and behaviors are specific rather than general.

Attitudes are acquired from all of these sources EXCEPT:

__________ are generalized positive and negative feelings or states of mind.

Job satisfaction alone is a consistent predictor of individual work performance.

The Affective Events Theory suggests that employees__________.

Introducing Organizational Behavior

Individual Differences,Values,and Diversity

Perception,Attribution,and Learning

Motivation and Performance

Teams in Organizations

Teamwork and Team Performance

Decision-Making and Creativity

Conflict and Negotiation

Communication and Collaboration

Power and Politics

Leadership Essentials

Leadership Challenges and Organizational Change

Organizational Culture and Innovation

Organizational Goals and Structures

Strategy,Technology,and Organizational Design

Filters