Exam 3: Emotions,Attitudes,and Job Satisfaction

Emotional labor requirements are especially important in the work of __________.

Changing the underlying attitude,changing future behavior,or developing new ways of explaining or rationalizing an inconsistency can reduce cognitive dissonance.

Sarah spreads harmful rumors,gossips,uses bad language,and lacks civility in relationships while at work.In which of the following is Sarah engaging in?

Attitudes are predispositions to respond in positive or negative ways to people or things in one's environment.

According to the Affective Events Theory,which of the following is true?

Lawler and Porter maintain that __________.

A survey of workers by the Gallup Organization suggests that profits for employers rise when workers' attitudes reflect high job involvement and organizational commitment.

The spillover effect examines happiness at home spilling over into satisfaction on the job.

Emotional intelligence is one's ability to understand emotions and manage relationships effectively.

Moods frequently,though not always,lack a contextual stimulus.

Which of the following is one of the six major categories of emotions identified by researchers?

The two primary dimensions to organizational commitment are __________.

Affective Events Theory includes all of the following components EXCEPT:

The term affect encompasses a range of feelings in the forms of emotions and moods.

Which of the following is NOT an example of counterproductive workplace behaviors?

Mexican culture tends to encourage downplaying emotions,while British culture is much more demonstrative in public.

Self-conscious emotions come from internal sources and social emotions come from external sources.

Emotions are never contagious.

Which of the following statements regarding the six major categories identified by researchers is correct?

Which of the following statements is NOT true regarding job satisfaction findings?