Question 1

A(n)__________ is a predisposition to respond in a positive or negative way to someone or something in one's environment.

Accepted Answer

The answer of A(n)__________ is a predisposition to respond in...

Question 2

The degree of loyalty an individual feels toward the organization is known as __________.

Accepted Answer

A) job satisfaction 
B) organizational commitment 
C) job involvement 
D) employee engagement 
E) organizational citizenship 
A) job satisfaction 
B) organizational commitment 
C) job involvement 
D) employee engagement 
E) organizational citizenship

Question 3

__________ is known for using the term cognitive dissonance to describe a state of inconsistency between an individual's attitudes and his or her behavior.

Accepted Answer

The answer of __________ is known for using the term...

Question 4

The key issue in respect to the allocation of rewards is __________,or varying the size of the reward in proportion to the level of performance.

Accepted Answer

performanc

Question 5

The affective component of an attitude is an intention to behave in a certain way based on an individual's specific feelings or attitudes.

Accepted Answer

A) True 
 B)False

Question 6

Display rules,or informal standards,govern the degree to which it is appropriate for people from different cultures to display their emotions similarly.

Accepted Answer

A) True 
 B)False

Question 7

Emotions and moods mutually influence each other.

Accepted Answer

A) True 
 B)False

Question 8

Self-management in emotional intelligence is the ability to think before acting and to be in control of otherwise disruptive impulses.

Accepted Answer

A) True 
 B)False

Question 9

A survey conducted by The Conference Board notes that in 2009 only 45 percent of employees were reporting job satisfaction.

Accepted Answer

A) True 
 B)False

Question 10

All of the following are examples of internal emotions EXCEPT:

Accepted Answer

A) shame. 
B) guilt. 
C) embarrassment. 
D) pride. 
E) fear. 
A) shame. 
B) guilt. 
C) embarrassment. 
D) pride. 
E) fear.

Question 11

Which of the following statements with respect to the relationship between satisfaction and performance is NOT correct?

Accepted Answer

A) The argument that satisfaction causes performance suggests that managers should make employees happy in order to increase work performance. 
B) The argument that performance causes satisfaction suggests that managers should help workers attain high performance,and as a consequence the workers will be satisfied. 
C) The argument that rewards cause both satisfaction and performance suggests that managers can positively influence both satisfaction and performance by properly allocating rewards. 
D) The argument that rewards cause both satisfaction and performance is the most compelling argument regarding the performance/satisfaction relationship. 
E) Managers should consider satisfaction and performance to be two completely independent work results. 
A) The argument that satisfaction causes performance suggests that managers should make employees happy in order to increase work performance. 
B) The argument that performance causes satisfaction suggests that managers should help workers attain high performance,and as a consequence the workers will be satisfied. 
C) The argument that rewards cause both satisfaction and performance suggests that managers can positively influence both satisfaction and performance by properly allocating rewards. 
D) The argument that rewards cause both satisfaction and performance is the most compelling argument regarding the performance/satisfaction relationship. 
E) Managers should consider satisfaction and performance to be two completely independent work results.

Question 12

Which of the following statements about emotions is true?

Accepted Answer

A) Negative emotions are required for success on-the-job in most cultures. 
B) Management in Europe is not concerned about differences in emotions. 
C) The type and duration of emotions are consistent across cultures. 
D) The frequency and intensity of emotions has been shown to vary across cultures. 
E) The frequency and intensity of emotions are consistent across cultures. 
A) Negative emotions are required for success on-the-job in most cultures. 
B) Management in Europe is not concerned about differences in emotions. 
C) The type and duration of emotions are consistent across cultures. 
D) The frequency and intensity of emotions has been shown to vary across cultures. 
E) The frequency and intensity of emotions are consistent across cultures.

Question 13

The flip side of organizational citizenship are__________.

Accepted Answer

A) home effects 
B) counterproductive workplace behaviors 
C) job satisfaction behaviors 
D) job commitment behaviors 
E) employee engagement behaviors 
A) home effects 
B) counterproductive workplace behaviors 
C) job satisfaction behaviors 
D) job commitment behaviors 
E) employee engagement behaviors

Question 14

__________ and __________ influence the choices a person makes regarding which cognitive dissonance reduction method to use.

Accepted Answer

A) The degree of a person's emotional adjustment; the magnitude of the rewards involved 
B) The degree of a person's perceived control over the situation; the magnitude of the rewards involved 
C) The degree of a person's perceived control over the situation; the magnitude of the person's sociability 
D) The degree of a person's authoritarianism; the magnitude of the person's self-esteem 
E) The magnitude of the person's agreeableness; the magnitude of the person's self-efficacy 
A) The degree of a person's emotional adjustment; the magnitude of the rewards involved 
B) The degree of a person's perceived control over the situation; the magnitude of the rewards involved 
C) The degree of a person's perceived control over the situation; the magnitude of the person's sociability 
D) The degree of a person's authoritarianism; the magnitude of the person's self-esteem 
E) The magnitude of the person's agreeableness; the magnitude of the person's self-efficacy

Question 15

Which of the following is an example of cognitive dissonance?

Accepted Answer

A) A manager gives a high performer a good raise in his salary. 
B) A manager fires a person who steals from a firm. 
C) A manager hires a person with terrific relevant work and educational experience. 
D) A manager appraises all the employees using uniform standards,regardless of the individual's performance on-the-job. 
E) A manager promotes an employee with a stellar work record. 
A) A manager gives a high performer a good raise in his salary. 
B) A manager fires a person who steals from a firm. 
C) A manager hires a person with terrific relevant work and educational experience. 
D) A manager appraises all the employees using uniform standards,regardless of the individual's performance on-the-job. 
E) A manager promotes an employee with a stellar work record.

Question 16

Define emotional intelligence and identify the four competencies of emotional intelligence.
Suggested

Accepted Answer

Emotional intelligence is the ability to

Question 17

Emotional intelligence includes all of the following factors EXCEPT:

Accepted Answer

A) one's ability to understand the IQ of managers. 
B) one's ability to understand one's own emotions and to express them naturally. 
C) one's ability to perceive and understand the emotions of others. 
D) the ability to regulate one's own emotions. 
E) one's ability to use emotions by directing them toward constructive activities and improved performance. 
A) one's ability to understand the IQ of managers. 
B) one's ability to understand one's own emotions and to express them naturally. 
C) one's ability to perceive and understand the emotions of others. 
D) the ability to regulate one's own emotions. 
E) one's ability to use emotions by directing them toward constructive activities and improved performance.

Question 18

A state of inconsistency between an individual's attitudes and behavior is known as __________.

Accepted Answer

A) emotional labor 
B) emotional contagion 
C) cognitive dissonance 
D) emotional intelligence 
E) the spillover effect. 
A) emotional labor 
B) emotional contagion 
C) cognitive dissonance 
D) emotional intelligence 
E) the spillover effect.

Question 19

The __________ component of an attitude is a specific feeling regarding the personal impact of the antecedents,while the __________ component is an intention to behave in a certain way based on your specific feelings or attitudes.

Accepted Answer

A) emotional; intended 
B) acknowledged; affective 
C) cognitive; behavioral 
D) affective; behavioral 
E) cognitive; affective 
A) emotional; intended 
B) acknowledged; affective 
C) cognitive; behavioral 
D) affective; behavioral 
E) cognitive; affective

Question 20

According to a recent survey by Salary.com,workers in their 40s and early 50s were most likely to engage in "just-in-case" job-seeking activities such as Web surfing and posting resumes.

Accepted Answer

A) True 
 B)False

A(n)__________ is a predisposition to respond in a positive or negative way to someone or something in one's environment.

The degree of loyalty an individual feels toward the organization is known as __________.

__________ is known for using the term cognitive dissonance to describe a state of inconsistency between an individual's attitudes and his or her behavior.

The key issue in respect to the allocation of rewards is __________,or varying the size of the reward in proportion to the level of performance.

The affective component of an attitude is an intention to behave in a certain way based on an individual's specific feelings or attitudes.

Display rules,or informal standards,govern the degree to which it is appropriate for people from different cultures to display their emotions similarly.

Emotions and moods mutually influence each other.

Self-management in emotional intelligence is the ability to think before acting and to be in control of otherwise disruptive impulses.

A survey conducted by The Conference Board notes that in 2009 only 45 percent of employees were reporting job satisfaction.

All of the following are examples of internal emotions EXCEPT:

Which of the following statements with respect to the relationship between satisfaction and performance is NOT correct?

Which of the following statements about emotions is true?

The flip side of organizational citizenship are__________.

and influence the choices a person makes regarding which cognitive dissonance reduction method to use.

Which of the following is an example of cognitive dissonance?

Define emotional intelligence and identify the four competencies of emotional intelligence. Suggested

Emotional intelligence includes all of the following factors EXCEPT:

A state of inconsistency between an individual's attitudes and behavior is known as __________.

The component of an attitude is a specific feeling regarding the personal impact of the antecedents,while the component is an intention to behave in a certain way based on your specific feelings or attitudes.

According to a recent survey by Salary.com,workers in their 40s and early 50s were most likely to engage in "just-in-case" job-seeking activities such as Web surfing and posting resumes.

Introducing Organizational Behavior

Individual Differences,Values,and Diversity

Perception,Attribution,and Learning

Motivation and Performance

Teams in Organizations

Teamwork and Team Performance

Decision-Making and Creativity

Conflict and Negotiation

Communication and Collaboration

Power and Politics

Leadership Essentials

Leadership Challenges and Organizational Change

Organizational Culture and Innovation

Organizational Goals and Structures

Strategy,Technology,and Organizational Design

Filters

Exam 3: Emotions,Attitudes,and Job Satisfaction

A(n)__________ is a predisposition to respond in a positive or negative way to someone or something in one's environment.

The degree of loyalty an individual feels toward the organization is known as __________.

__________ is known for using the term cognitive dissonance to describe a state of inconsistency between an individual's attitudes and his or her behavior.

The key issue in respect to the allocation of rewards is __________,or varying the size of the reward in proportion to the level of performance.

The affective component of an attitude is an intention to behave in a certain way based on an individual's specific feelings or attitudes.

Display rules,or informal standards,govern the degree to which it is appropriate for people from different cultures to display their emotions similarly.

Emotions and moods mutually influence each other.

Self-management in emotional intelligence is the ability to think before acting and to be in control of otherwise disruptive impulses.

A survey conducted by The Conference Board notes that in 2009 only 45 percent of employees were reporting job satisfaction.

All of the following are examples of internal emotions EXCEPT:

Which of the following statements with respect to the relationship between satisfaction and performance is NOT correct?

Which of the following statements about emotions is true?

The flip side of organizational citizenship are__________.

__________ and __________ influence the choices a person makes regarding which cognitive dissonance reduction method to use.

Which of the following is an example of cognitive dissonance?

Define emotional intelligence and identify the four competencies of emotional intelligence. Suggested

Emotional intelligence includes all of the following factors EXCEPT:

A state of inconsistency between an individual's attitudes and behavior is known as __________.

The __________ component of an attitude is a specific feeling regarding the personal impact of the antecedents,while the __________ component is an intention to behave in a certain way based on your specific feelings or attitudes.

According to a recent survey by Salary.com,workers in their 40s and early 50s were most likely to engage in "just-in-case" job-seeking activities such as Web surfing and posting resumes.

Introducing Organizational Behavior

Individual Differences,Values,and Diversity

Perception,Attribution,and Learning

Motivation and Performance

Teams in Organizations

Teamwork and Team Performance

Decision-Making and Creativity

Conflict and Negotiation

Communication and Collaboration

Power and Politics

Leadership Essentials

Leadership Challenges and Organizational Change

Organizational Culture and Innovation

Organizational Goals and Structures

Strategy,Technology,and Organizational Design

Filters

and influence the choices a person makes regarding which cognitive dissonance reduction method to use.

The component of an attitude is a specific feeling regarding the personal impact of the antecedents,while the component is an intention to behave in a certain way based on your specific feelings or attitudes.