Question 1

To avoid setting up the listener for a defensive response

Accepted Answer

A)  begin the statement with "you." 
B)  use descriptive "I" language. 
C)  create a common bond by using "we." 
D)  depersonalize the conflict through use of "one." 
A)  begin the statement with "you." 
B)  use descriptive "I" language. 
C)  create a common bond by using "we." 
D)  depersonalize the conflict through use of "one."

Question 2

Frustration awareness occurs in which of the following stages of a conflict?

Accepted Answer

A)  source 
B)  beginning 
C)  middle 
D)  end 
A)  source 
B)  beginning 
C)  middle 
D)  end

Question 3

Going to the balcony is a metaphor for

Accepted Answer

A)  using demand-withdrawal techniques. 
B)  taking a time out. 
C)  attempting to dominate a conflict. 
D)  asking questions and just listening during a conflict. 
A)  using demand-withdrawal techniques. 
B)  taking a time out. 
C)  attempting to dominate a conflict. 
D)  asking questions and just listening during a conflict.

Question 4

Entitlement and fairness are

Accepted Answer

A)  two of the biggest conflict triggers. 
B)  stages in the conflict process. 
C)  types of interpersonal conflict. 
D)  points on the struggle spectrum. 
A)  two of the biggest conflict triggers. 
B)  stages in the conflict process. 
C)  types of interpersonal conflict. 
D)  points on the struggle spectrum.

Question 5

Checking your perceptions,listening between the lines,and establishing a supporting climate are methods to minimize the occurrence of which kind of conflict?

Accepted Answer

A)  simple conflict 
B)  ego conflict 
C)  complex conflict 
D)  pseudo-conflict 
A)  simple conflict 
B)  ego conflict 
C)  complex conflict 
D)  pseudo-conflict

Question 6

Identifying your goal and the type of outcome you would like is a way to

Accepted Answer

A)  plan your message. 
B)  avoid emotional overstatement. 
C)  use self-talk. 
D)  monitor nonverbal messages. 
A)  plan your message. 
B)  avoid emotional overstatement. 
C)  use self-talk. 
D)  monitor nonverbal messages.

Question 7

A simple conflict can turn into an ego conflict when

Accepted Answer

A)  threats and derogatory names are used. 
B)  the other person is not emotionally ready to discuss the conflict. 
C)  your nonverbal behaviours do not support your verbal messages. 
D)  you use "I" language to describe your feelings. 
A)  threats and derogatory names are used. 
B)  the other person is not emotionally ready to discuss the conflict. 
C)  your nonverbal behaviours do not support your verbal messages. 
D)  you use "I" language to describe your feelings.

Question 8

Pseudo,simple,and ego are

Accepted Answer

A)  the types of cultures in which people conflict. 
B)  the stages of cooperative conflict management. 
C)  the categories within which most types of conflict fit. 
D)  the types of power that partners bring to a conflict. 
A)  the types of cultures in which people conflict. 
B)  the stages of cooperative conflict management. 
C)  the categories within which most types of conflict fit. 
D)  the types of power that partners bring to a conflict.

Question 9

Power,social issues,personal flaws,distrust,intimacy,and personal distance are examples of

Accepted Answer

A)  destructive conflict. 
B)  conflict myths. 
C)  conflict triggers. 
D)  dialectical tensions. 
A)  destructive conflict. 
B)  conflict myths. 
C)  conflict triggers. 
D)  dialectical tensions.

Question 10

Which statement regarding conflict is accurate?

Accepted Answer

A)  Eventually all relationships experience conflict. 
B)  Only de-escalating relationships experience conflict. 
C)  Stable relationships do not experience conflict. 
D)  Escalating relationships are most likely to experience conflict. 
A)  Eventually all relationships experience conflict. 
B)  Only de-escalating relationships experience conflict. 
C)  Stable relationships do not experience conflict. 
D)  Escalating relationships are most likely to experience conflict.

Question 11

Examining your relationship for recurring patterns of conflict is a component of

Accepted Answer

A)  discussing power issues. 
B)  assessing your needs. 
C)  identifying power-based conflicts. 
D)  compliance-gaining. 
A)  discussing power issues. 
B)  assessing your needs. 
C)  identifying power-based conflicts. 
D)  compliance-gaining.

Question 12

Where does competition fit on the scales of concern for self and concern for others?

Accepted Answer

A)  high concern for self, high concern for others 
B)  high concern for self, low concern for others 
C)  low concern for self, high concern for others 
D)  low concern for self, low concern for others 
A)  high concern for self, high concern for others 
B)  high concern for self, low concern for others 
C)  low concern for self, high concern for others 
D)  low concern for self, low concern for others

Question 13

When partners in conflict focus on shared interests,they

Accepted Answer

A)  try to establish standards for an acceptable solution. 
B)  use problem-solving techniques to generate a solution. 
C)  emphasize common interests, values, and goals. 
D)  avoid evaluative statements about their personalities. 
A)  try to establish standards for an acceptable solution. 
B)  use problem-solving techniques to generate a solution. 
C)  emphasize common interests, values, and goals. 
D)  avoid evaluative statements about their personalities.

Question 14

An attempt to manage conflict by giving into the demands is

Accepted Answer

A)  accommodating. 
B)  withdrawing. 
C)  computing. 
D)  distracting. 
A)  accommodating. 
B)  withdrawing. 
C)  computing. 
D)  distracting.

Question 15

It is a myth that conflict always occurs because of misunderstandings because

Accepted Answer

A)  conflict arises in virtually all relationships. 
B)  disagreements might be so intense that partners have to live with them. 
C)  sometimes individuals have different needs or goals. 
D)  conflict is a healthy part of a relationship. 
A)  conflict arises in virtually all relationships. 
B)  disagreements might be so intense that partners have to live with them. 
C)  sometimes individuals have different needs or goals. 
D)  conflict is a healthy part of a relationship.

Question 16

How can pseudo-conflict be kept from escalating?

Accepted Answer

A)  Partners can engage in perception checking and observe nonverbal cues. 
B)  Partners should listen and ask questions and give feedback to test understanding. 
C)  Partners should keep the conversation focused on relevant issues. 
D)  Partners should refrain from hurling personal attacks and take time to cool off. 
A)  Partners can engage in perception checking and observe nonverbal cues. 
B)  Partners should listen and ask questions and give feedback to test understanding. 
C)  Partners should keep the conversation focused on relevant issues. 
D)  Partners should refrain from hurling personal attacks and take time to cool off.

Question 17

It is a myth that conflict can always be avoided because

Accepted Answer

A)  evidence suggests conflict arises in virtually every relationship. 
B)  there are times when individuals have different goals. 
C)  disagreements do not necessarily indicate a relationship is in trouble. 
D)  some individuals have to agree to disagree. 
A)  evidence suggests conflict arises in virtually every relationship. 
B)  there are times when individuals have different goals. 
C)  disagreements do not necessarily indicate a relationship is in trouble. 
D)  some individuals have to agree to disagree.

Question 18

When your goals and your partner's goals overlap,it is important to

Accepted Answer

A)  focus on your own goals. 
B)  focus on your partner's goals. 
C)  focus on achieving mutual goals. 
D)  focus on a compromise. 
A)  focus on your own goals. 
B)  focus on your partner's goals. 
C)  focus on achieving mutual goals. 
D)  focus on a compromise.

Question 19

Conflict that helps build new insights and establishes new patterns in a relationship is

Accepted Answer

A)  destructive conflict. 
B)  instrumental conflict. 
C)  constructive conflict. 
D)  simple conflict. 
A)  destructive conflict. 
B)  instrumental conflict. 
C)  constructive conflict. 
D)  simple conflict.

Question 20

Constructive conflict

Accepted Answer

A)  reflects a lack of flexibility in responding to others. 
B)  blocks off options for managing differences. 
C)  demonstrates that the airing of differences can lead to a more satisfying relationship. 
D)  makes "win-win" solutions more elusive. 
A)  reflects a lack of flexibility in responding to others. 
B)  blocks off options for managing differences. 
C)  demonstrates that the airing of differences can lead to a more satisfying relationship. 
D)  makes "win-win" solutions more elusive.

To avoid setting up the listener for a defensive response

Frustration awareness occurs in which of the following stages of a conflict?

Going to the balcony is a metaphor for

Entitlement and fairness are

Checking your perceptions,listening between the lines,and establishing a supporting climate are methods to minimize the occurrence of which kind of conflict?

Identifying your goal and the type of outcome you would like is a way to

A simple conflict can turn into an ego conflict when

Pseudo,simple,and ego are

Power,social issues,personal flaws,distrust,intimacy,and personal distance are examples of

Which statement regarding conflict is accurate?

Examining your relationship for recurring patterns of conflict is a component of

Where does competition fit on the scales of concern for self and concern for others?

When partners in conflict focus on shared interests,they

An attempt to manage conflict by giving into the demands is

It is a myth that conflict always occurs because of misunderstandings because

How can pseudo-conflict be kept from escalating?

It is a myth that conflict can always be avoided because

When your goals and your partner's goals overlap,it is important to

Conflict that helps build new insights and establishes new patterns in a relationship is

Constructive conflict

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Interpersonal Communication and Diversity: Adapting to Others

Listening and Responding Skills

Verbal Communication Skills

Nonverbal Communication Skills

Understanding Interpersonal Relationships

Managing Relationship Challenges

Interpersonal Relationships at Home and at Work

Filters

Exam 8: Conflict Management Skills

To avoid setting up the listener for a defensive response

Frustration awareness occurs in which of the following stages of a conflict?

Going to the balcony is a metaphor for

Entitlement and fairness are

Checking your perceptions,listening between the lines,and establishing a supporting climate are methods to minimize the occurrence of which kind of conflict?

Identifying your goal and the type of outcome you would like is a way to

A simple conflict can turn into an ego conflict when

Pseudo,simple,and ego are

Power,social issues,personal flaws,distrust,intimacy,and personal distance are examples of

Which statement regarding conflict is accurate?

Examining your relationship for recurring patterns of conflict is a component of

Where does competition fit on the scales of concern for self and concern for others?

When partners in conflict focus on shared interests,they

An attempt to manage conflict by giving into the demands is

It is a myth that conflict always occurs because of misunderstandings because

How can pseudo-conflict be kept from escalating?

It is a myth that conflict can always be avoided because

When your goals and your partner's goals overlap,it is important to

Conflict that helps build new insights and establishes new patterns in a relationship is

Constructive conflict

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Interpersonal Communication and Diversity: Adapting to Others

Listening and Responding Skills

Verbal Communication Skills

Nonverbal Communication Skills

Understanding Interpersonal Relationships

Managing Relationship Challenges

Interpersonal Relationships at Home and at Work

Filters