Question 1

A lose-lose approach to conflict is characterized by

Accepted Answer

A)  sidestepping confrontation. 
B)  trying to please. 
C)  giving up something to get something. 
D)  blaming or seeking a scapegoat. 
A)  sidestepping confrontation. 
B)  trying to please. 
C)  giving up something to get something. 
D)  blaming or seeking a scapegoat. A

Question 2

Describe the three different types of conflict.

Accepted Answer

1.Pseudo-conflict: triggered by lack of understanding.
2.Simple conflict: stemming from different ideas,definitions,perceptions,or goals.
3.Ego conflict: when conflict gets personal and turns to personal attacks.

Question 3

Interpersonal conflict is defined as

Accepted Answer

A)  a struggle focusing on issues about the quality of a relationship. 
B)  a struggle that occurs when two people cannot agree on a way to meet their needs. 
C)  a struggle that centres on achieving a particular goal or task. 
D)  a struggle that stems from different ideas, perceptions, or goals. 
A)  a struggle focusing on issues about the quality of a relationship. 
B)  a struggle that occurs when two people cannot agree on a way to meet their needs. 
C)  a struggle that centres on achieving a particular goal or task. 
D)  a struggle that stems from different ideas, perceptions, or goals. B

Question 4

People in a stable romantic relationship experience conflict approximately

Accepted Answer

A)  once a day. 
B)  once a week. 
C)  twice a week. 
D)  twice a month. 
A)  once a day. 
B)  once a week. 
C)  twice a week. 
D)  twice a month.

Question 5

Being empathic is a very useful skill in conflict management.How can you be empathic during a conflict?

Accepted Answer

Stop making your arguments and concentra

Question 6

Which of the following is NOT a recommendation for brainstorming?

Accepted Answer

A)  judge and evaluate each idea as it is suggested 
B)  specify a time period for brainstorming 
C)  piggyback ideas 
D)  record all suggestions 
A)  judge and evaluate each idea as it is suggested 
B)  specify a time period for brainstorming 
C)  piggyback ideas 
D)  record all suggestions

Question 7

Analyzing facts and details to understand the major points your partner is making is a way to

Accepted Answer

A)  use effective response skills. 
B)  own your statements. 
C)  use effective listening skills. 
D)  understand your partner's description of the event. 
A)  use effective response skills. 
B)  own your statements. 
C)  use effective listening skills. 
D)  understand your partner's description of the event.

Question 8

During ego conflict

Accepted Answer

A)  partners have inaccurate assumptions about conflict procedures. 
B)  partners misunderstand each other. 
C)  partners feel personally attacked. 
D)  partners disagree on the way to meet goals. 
A)  partners have inaccurate assumptions about conflict procedures. 
B)  partners misunderstand each other. 
C)  partners feel personally attacked. 
D)  partners disagree on the way to meet goals.

Question 9

"It's not my problem," would be a response from an individual who uses which conflict management style?

Accepted Answer

A)  avoidance 
B)  compromise 
C)  collaboration 
D)  competition 
A)  avoidance 
B)  compromise 
C)  collaboration 
D)  competition

Question 10

In which of the following situations is a conflict the LEAST likely to arise?

Accepted Answer

A)  at the beginning of a vacation 
B)  on Friday after work 
C)  after several drinks 
D)  at the beginning of the week 
A)  at the beginning of a vacation 
B)  on Friday after work 
C)  after several drinks 
D)  at the beginning of the week

Question 11

A dialectical tension stems from

Accepted Answer

A)  conflict myths. 
B)  entitlement. 
C)  interpersonal conflict. 
D)  people's need for two things at the same time. 
A)  conflict myths. 
B)  entitlement. 
C)  interpersonal conflict. 
D)  people's need for two things at the same time.

Question 12

Individuals who seek solutions that somewhat meet the needs of all concerned are

Accepted Answer

A)  controlling. 
B)  non-confrontational. 
C)  compromising. 
D)  constructive. 
A)  controlling. 
B)  non-confrontational. 
C)  compromising. 
D)  constructive.

Question 13

Which of the following statements is NOT true?

Accepted Answer

A)  Conflict in interpersonal relationships can be constructive. 
B)  Constant bickering and sniping in a relationship is a sign of a healthy relationship. 
C)  Conflict is a normal part of any interpersonal relationship. 
D)  Conflict doesn't mean that the relationship is doomed. 
A)  Conflict in interpersonal relationships can be constructive. 
B)  Constant bickering and sniping in a relationship is a sign of a healthy relationship. 
C)  Conflict is a normal part of any interpersonal relationship. 
D)  Conflict doesn't mean that the relationship is doomed.

Question 14

Elaine and Phil have been married for ten years,and still find themselves having a fairly heated argument about something at least once a week.They're worried,because they think this means that their relationship is not as solid as it should be.They think that if they were more mature,they wouldn't have arguments and that they should figure out how they can avoid arguing.Even when they try to work things out when they're arguing,sometimes they just can't agree,and they're worried about that,too.Basically,they think that conflict is always negative and should be avoided at all costs.Explain to Elaine and Phil which myths about conflict they seem to share and why they are myths.

Accepted Answer

First,Elaine and Phil should know that c

Question 15

Partners check with each other to monitor satisfaction with the resolution during the

Accepted Answer

A)  resolution stage. 
B)  frustration awareness stage. 
C)  follow-up stage. 
D)  active conflict stage. 
A)  resolution stage. 
B)  frustration awareness stage. 
C)  follow-up stage. 
D)  active conflict stage.

Question 16

The belief that conflict in an interpersonal relationship means that the relationship is doomed is an example of the myth that

Accepted Answer

A)  conflict always occurs because of a misunderstanding. 
B)  conflict is always a signal of a poor interpersonal relationship. 
C)  conflict can always be avoided. 
D)  conflict is always bad and can be resolved. 
A)  conflict always occurs because of a misunderstanding. 
B)  conflict is always a signal of a poor interpersonal relationship. 
C)  conflict can always be avoided. 
D)  conflict is always bad and can be resolved.

Question 17

Which conflict management style appears to be other-oriented?

Accepted Answer

A)  accommodating 
B)  withdrawing 
C)  computing 
D)  distracting 
A)  accommodating 
B)  withdrawing 
C)  computing 
D)  distracting

Question 18

Gunny-sacking occurs when

Accepted Answer

A)  you dredge up old problems and issues from the past. 
B)  you attempt to dominate the other person verbally. 
C)  you withdraw from the conflict. 
D)  you seek to avoid the conflict. 
A)  you dredge up old problems and issues from the past. 
B)  you attempt to dominate the other person verbally. 
C)  you withdraw from the conflict. 
D)  you seek to avoid the conflict.

Question 19

A conflict style that involves backing off,distracting,or sidestepping the conflict is

Accepted Answer

A)  collaborative style. 
B)  avoidance style. 
C)  competitive style. 
D)  accommodation style. 
A)  collaborative style. 
B)  avoidance style. 
C)  competitive style. 
D)  accommodation style.

Question 20

Which of the following best describes the perspective of a destructive conflict?

Accepted Answer

A)  win-lose 
B)  win-win 
C)  lose-lose 
D)  constructive-destructive 
A)  win-lose 
B)  win-win 
C)  lose-lose 
D)  constructive-destructive

A lose-lose approach to conflict is characterized by

Describe the three different types of conflict.

Interpersonal conflict is defined as

People in a stable romantic relationship experience conflict approximately

Being empathic is a very useful skill in conflict management.How can you be empathic during a conflict?

Which of the following is NOT a recommendation for brainstorming?

Analyzing facts and details to understand the major points your partner is making is a way to

During ego conflict

"It's not my problem," would be a response from an individual who uses which conflict management style?

In which of the following situations is a conflict the LEAST likely to arise?

A dialectical tension stems from

Individuals who seek solutions that somewhat meet the needs of all concerned are

Which of the following statements is NOT true?

Partners check with each other to monitor satisfaction with the resolution during the

The belief that conflict in an interpersonal relationship means that the relationship is doomed is an example of the myth that

Which conflict management style appears to be other-oriented?

Gunny-sacking occurs when

A conflict style that involves backing off,distracting,or sidestepping the conflict is

Which of the following best describes the perspective of a destructive conflict?

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Interpersonal Communication and Diversity: Adapting to Others

Listening and Responding Skills

Verbal Communication Skills

Nonverbal Communication Skills

Understanding Interpersonal Relationships

Managing Relationship Challenges

Interpersonal Relationships at Home and at Work

Filters

Exam 8: Conflict Management Skills

A lose-lose approach to conflict is characterized by

Describe the three different types of conflict.

Interpersonal conflict is defined as

People in a stable romantic relationship experience conflict approximately

Being empathic is a very useful skill in conflict management.How can you be empathic during a conflict?

Which of the following is NOT a recommendation for brainstorming?

Analyzing facts and details to understand the major points your partner is making is a way to

During ego conflict

"It's not my problem," would be a response from an individual who uses which conflict management style?

In which of the following situations is a conflict the LEAST likely to arise?

A dialectical tension stems from

Individuals who seek solutions that somewhat meet the needs of all concerned are

Which of the following statements is NOT true?

Partners check with each other to monitor satisfaction with the resolution during the

The belief that conflict in an interpersonal relationship means that the relationship is doomed is an example of the myth that

Which conflict management style appears to be other-oriented?

Gunny-sacking occurs when

A conflict style that involves backing off,distracting,or sidestepping the conflict is

Which of the following best describes the perspective of a destructive conflict?

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Interpersonal Communication and Diversity: Adapting to Others

Listening and Responding Skills

Verbal Communication Skills

Nonverbal Communication Skills

Understanding Interpersonal Relationships

Managing Relationship Challenges

Interpersonal Relationships at Home and at Work

Filters