Question 1

The average person speaks at a rate of how many words per minute?

Accepted Answer

A)  75 
B)  100 
C)  175 
D)  125 
A)  75 
B)  100 
C)  175 
D)  125 D

Question 2

A listener can process up to how many words per minute?

Accepted Answer

A)  100-200 
B)  300-500 
C)  500-600 
D)  600-800 
A)  100-200 
B)  300-500 
C)  500-600 
D)  600-800 D

Question 3

Explain the Stop,Look,and Listen model for improving listening comprehension.

Accepted Answer

* Stop: Stop attending to your internal monologue.Put your own thoughts aside,be there mentally as well as physically,make a conscious effort to listen,be patient,and be open-minded.
* Look: Pay attention to nonverbal communication cues and establish eye contact to show the other person you are listening.
* Listen: Engage in active listening.Determine your listening goal; transform listening barriers into listening goals; mentally summarize the content of the message; mentally weave these summaries into a focused point or series of major ideas; and practise listening to challenging material.

Question 4

We confirm that we are listening by

Accepted Answer

A)  responding. 
B)  hearing. 
C)  understanding. 
D)  selecting. 
A)  responding. 
B)  hearing. 
C)  understanding. 
D)  selecting.

Question 5

Through compliments we

Accepted Answer

A)  confirm that another person is worth our time and trouble. 
B)  affirm a person's sense of taste and judgment. 
C)  affirm a person's sense of worth. 
D)  confirm another person's right to his or her feelings. 
A)  confirm that another person is worth our time and trouble. 
B)  affirm a person's sense of taste and judgment. 
C)  affirm a person's sense of worth. 
D)  confirm another person's right to his or her feelings.

Question 6

To overcome the listening barrier of external noise

Accepted Answer

A)  become aware of the distraction and shift your attention. 
B)  eliminate the distraction. 
C)  use self-talk. 
D)  mentally summarize the message. 
A)  become aware of the distraction and shift your attention. 
B)  eliminate the distraction. 
C)  use self-talk. 
D)  mentally summarize the message.

Question 7

Which of the following is something you should NOT do when offering social support?

Accepted Answer

A)  Tell the other person the problem can be solved easily. 
B)  Indicate that you are available to help. 
C)  Express your concern about the situation. 
D)  Appropriately communicate your positive feelings for the other person. 
A)  Tell the other person the problem can be solved easily. 
B)  Indicate that you are available to help. 
C)  Express your concern about the situation. 
D)  Appropriately communicate your positive feelings for the other person.

Question 8

By expressing reassurance and understanding,you are providing a

Accepted Answer

A)  compliment. 
B)  supportive response. 
C)  expression of positive feeling. 
D)  direct acknowledgement. 
A)  compliment. 
B)  supportive response. 
C)  expression of positive feeling. 
D)  direct acknowledgement.

Question 9

An incongruous response is one in which

Accepted Answer

A)  the other person wasn't attending to the message. 
B)  the verbal message is inconsistent with the nonverbal message. 
C)  the other person implies she or he is not as important as you. 
D)  you feel awkward or embarrassed. 
A)  the other person wasn't attending to the message. 
B)  the verbal message is inconsistent with the nonverbal message. 
C)  the other person implies she or he is not as important as you. 
D)  you feel awkward or embarrassed.

Question 10

When you repeat an assignment to a classmate who was absent from today's lecture,you are engaging in which part of the listening process?

Accepted Answer

A)  selecting 
B)  remembering 
C)  attending 
D)  understanding 
A)  selecting 
B)  remembering 
C)  attending 
D)  understanding

Question 11

When you receive an irrelevant response

Accepted Answer

A)  you may feel less important than your partner. 
B)  you may feel awkward or embarrassed. 
C)  you may feel unsure. 
D)  you may feel you're not being listened to. 
A)  you may feel less important than your partner. 
B)  you may feel awkward or embarrassed. 
C)  you may feel unsure. 
D)  you may feel you're not being listened to.

Question 12

When a speaker mumbles,rambles,or makes an unintelligible effort to respond,what type of disconfirming response is being made?

Accepted Answer

A)  incongruous 
B)  irrelevant 
C)  impervious 
D)  incoherent 
A)  incongruous 
B)  irrelevant 
C)  impervious 
D)  incoherent

Question 13

Listening is defined as

Accepted Answer

A)  the physiological process of decoding sounds. 
B)  the process of sorting through various sounds competing for your attention. 
C)  the process of focusing on a particular sound or message. 
D)  the process of selecting, attending to, understanding, and remembering verbal and nonverbal messages. 
A)  the physiological process of decoding sounds. 
B)  the process of sorting through various sounds competing for your attention. 
C)  the process of focusing on a particular sound or message. 
D)  the process of selecting, attending to, understanding, and remembering verbal and nonverbal messages.

Question 14

What are the strengths of each of the four listening styles? In what circumstance would each be best?

Accepted Answer

The answer should include reasons and ci

Question 15

Limiting the sheer volume of information relayed to one's partner is a part of

Accepted Answer

A)  providing meaningful information. 
B)  avoiding unnecessary details. 
C)  timeliness. 
D)  description. 
A)  providing meaningful information. 
B)  avoiding unnecessary details. 
C)  timeliness. 
D)  description.

Question 16

Reflecting content by paraphrasing is a way the listener can

Accepted Answer

A)  recall how he or she felt under similar circumstances. 
B)  summarize how the speaker might be feeling. 
C)  seek additional information. 
D)  check that he or she understands how the speaker feels. 
A)  recall how he or she felt under similar circumstances. 
B)  summarize how the speaker might be feeling. 
C)  seek additional information. 
D)  check that he or she understands how the speaker feels.

Question 17

When listeners are focused on their own needs rather than those of the speaker,the message is about them.When the speaker has difficulty sustaining the conversation about anything other than the listener's ideas and stories the problem is called

Accepted Answer

A)  information overload. 
B)  emotional noise. 
C)  conversational narcissism. 
D)  criticizing the speaker. 
A)  information overload. 
B)  emotional noise. 
C)  conversational narcissism. 
D)  criticizing the speaker.

Question 18

"Well...um...uh...indeed...hmmmm." This is an example of which type of disconfirming response?

Accepted Answer

A)  incongruous 
B)  irrelevant 
C)  incoherent 
D)  interrupting 
A)  incongruous 
B)  irrelevant 
C)  incoherent 
D)  interrupting

Question 19

If the listener recognizes the difference between speech rate and thought rate,the listener can use the difference in time to

Accepted Answer

A)  focus on the message, not the messenger. 
B)  summarize what a speaker is saying. 
C)  take charge of eliminating distractions. 
D)  become aware of the self-focus and shift attention. 
A)  focus on the message, not the messenger. 
B)  summarize what a speaker is saying. 
C)  take charge of eliminating distractions. 
D)  become aware of the self-focus and shift attention.

Question 20

Eye contact

Accepted Answer

A)  tells the listener how to interpret the message. 
B)  signals your interest in and your attention on the speaker. 
C)  accounts for 60% of communication. 
D)  can distract us and prevent us from accurately interpreting the message. 
A)  tells the listener how to interpret the message. 
B)  signals your interest in and your attention on the speaker. 
C)  accounts for 60% of communication. 
D)  can distract us and prevent us from accurately interpreting the message.

The average person speaks at a rate of how many words per minute?

A listener can process up to how many words per minute?

Explain the Stop,Look,and Listen model for improving listening comprehension.

We confirm that we are listening by

Through compliments we

To overcome the listening barrier of external noise

Which of the following is something you should NOT do when offering social support?

By expressing reassurance and understanding,you are providing a

An incongruous response is one in which

When you repeat an assignment to a classmate who was absent from today's lecture,you are engaging in which part of the listening process?

When you receive an irrelevant response

When a speaker mumbles,rambles,or makes an unintelligible effort to respond,what type of disconfirming response is being made?

Listening is defined as

What are the strengths of each of the four listening styles? In what circumstance would each be best?

Limiting the sheer volume of information relayed to one's partner is a part of

Reflecting content by paraphrasing is a way the listener can

When listeners are focused on their own needs rather than those of the speaker,the message is about them.When the speaker has difficulty sustaining the conversation about anything other than the listener's ideas and stories the problem is called

"Well...um...uh...indeed...hmmmm." This is an example of which type of disconfirming response?

If the listener recognizes the difference between speech rate and thought rate,the listener can use the difference in time to

Eye contact

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Interpersonal Communication and Diversity: Adapting to Others

Verbal Communication Skills

Nonverbal Communication Skills

Conflict Management Skills

Understanding Interpersonal Relationships

Managing Relationship Challenges

Interpersonal Relationships at Home and at Work

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Exam 5: Listening and Responding Skills

The average person speaks at a rate of how many words per minute?

A listener can process up to how many words per minute?

Explain the Stop,Look,and Listen model for improving listening comprehension.

We confirm that we are listening by

Through compliments we

To overcome the listening barrier of external noise

Which of the following is something you should NOT do when offering social support?

By expressing reassurance and understanding,you are providing a

An incongruous response is one in which

When you repeat an assignment to a classmate who was absent from today's lecture,you are engaging in which part of the listening process?

When you receive an irrelevant response

When a speaker mumbles,rambles,or makes an unintelligible effort to respond,what type of disconfirming response is being made?

Listening is defined as

What are the strengths of each of the four listening styles? In what circumstance would each be best?

Limiting the sheer volume of information relayed to one's partner is a part of

Reflecting content by paraphrasing is a way the listener can

When listeners are focused on their own needs rather than those of the speaker,the message is about them.When the speaker has difficulty sustaining the conversation about anything other than the listener's ideas and stories the problem is called

"Well...um...uh...indeed...hmmmm." This is an example of which type of disconfirming response?

If the listener recognizes the difference between speech rate and thought rate,the listener can use the difference in time to

Eye contact

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Interpersonal Communication and Diversity: Adapting to Others

Verbal Communication Skills

Nonverbal Communication Skills

Conflict Management Skills

Understanding Interpersonal Relationships

Managing Relationship Challenges

Interpersonal Relationships at Home and at Work

Filters