Question 1

Sara is telling her husband Carl about her day.If Carl is listening passively,he is

Accepted Answer

A)  asking questions. 
B)  responding with an occasional nod or sound. 
C)  listening silently with a blank expression. 
D)  looking Sara in the eye. 
A)  asking questions. 
B)  responding with an occasional nod or sound. 
C)  listening silently with a blank expression. 
D)  looking Sara in the eye.

Question 2

Typical North Americans spend how much of their communication time each day listening to others?

Accepted Answer

A)  9% 
B)  30% 
C)  45% 
D)  16% 
A)  9% 
B)  30% 
C)  45% 
D)  16%

Question 3

When you refrain from evaluating your partner and focus on his or her behaviour,you are implementing which of the responding skills?

Accepted Answer

A)  providing meaningful information 
B)  being descriptive 
C)  providing well-timed responses 
D)  avoiding unnecessary details 
A)  providing meaningful information 
B)  being descriptive 
C)  providing well-timed responses 
D)  avoiding unnecessary details

Question 4

If you find that you are criticizing the speaker rather than focusing on the message,how can you overcome this barrier?

Accepted Answer

A)  mentally summarize the message 
B)  focus on the message rather than the messenger 
C)  eliminate environmental distractions 
D)  use self-talk to manage emotions 
A)  mentally summarize the message 
B)  focus on the message rather than the messenger 
C)  eliminate environmental distractions 
D)  use self-talk to manage emotions

Question 5

A fact is something that has been directly observed or proven to be true,whereas an inference is

Accepted Answer

A)  a conclusion based on partial information or speculation. 
B)  something proven to be untrue. 
C)  something based purely on observation. 
D)  something that cannot be proven. 
A)  a conclusion based on partial information or speculation. 
B)  something proven to be untrue. 
C)  something based purely on observation. 
D)  something that cannot be proven.

Question 6

The physiological process of decoding sounds is

Accepted Answer

A)  hearing. 
B)  responding. 
C)  listening. 
D)  attending. 
A)  hearing. 
B)  responding. 
C)  listening. 
D)  attending.

Question 7

Empathy is defined as

Accepted Answer

A)  thinking about another person's feelings. 
B)  feeling what another person is feeling. 
C)  acknowledging another person's feelings. 
D)  recalling another person's feelings. 
A)  thinking about another person's feelings. 
B)  feeling what another person is feeling. 
C)  acknowledging another person's feelings. 
D)  recalling another person's feelings.

Question 8

Mentally summarizing details of a message and weaving the summaries into a series of major ideas are strategies to improve the skill of

Accepted Answer

A)  stopping. 
B)  decentring. 
C)  looking. 
D)  listening. 
A)  stopping. 
B)  decentring. 
C)  looking. 
D)  listening.

Question 9

When other people interrupt you,they may be implying

Accepted Answer

A)  they weren't attending to your message. 
B)  they wish to distance themselves from you. 
C)  they have more important things to say than you. 
D)  they want us to go away. 
A)  they weren't attending to your message. 
B)  they wish to distance themselves from you. 
C)  they have more important things to say than you. 
D)  they want us to go away.

Question 10

"One tends to have difficulty coping with all the demands of the Christmas season,doesn't one?" This is an example of which type of disconfirming response?

Accepted Answer

A)  impersonal response 
B)  irrelevant response 
C)  incoherent response 
D)  impervious response 
A)  impersonal response 
B)  irrelevant response 
C)  incoherent response 
D)  impervious response

Question 11

Knowing why you are listening can help you

Accepted Answer

A)  listen to challenging material. 
B)  transform listening barriers. 
C)  determine your listening goal. 
D)  respond actively. 
A)  listen to challenging material. 
B)  transform listening barriers. 
C)  determine your listening goal. 
D)  respond actively.

Question 12

Confirming by responding directly to what someone else says is called a

Accepted Answer

A)  direct acknowledgement. 
B)  compliment. 
C)  supportive response. 
D)  clarifying response. 
A)  direct acknowledgement. 
B)  compliment. 
C)  supportive response. 
D)  clarifying response.

Question 13

Sandeep is telling his colleague Julia about a project he is working on.He includes a lot of anecdotes and asides.Julia feels impatient,sneaks looks at her watch,and thinks to herself "Why can't he just get to the point?" Julia is probably

Accepted Answer

A)  a content-oriented listener. 
B)  a time-oriented listener. 
C)  an action-oriented listener. 
D)  a people-oriented listener. 
A)  a content-oriented listener. 
B)  a time-oriented listener. 
C)  an action-oriented listener. 
D)  a people-oriented listener.

Question 14

Which of the following is NOT a step toward empathizing with another person?

Accepted Answer

A)  Establish your conversational objective. 
B)  Focus on your partner's thoughts. 
C)  Watch for nonverbal clues to the emotions your partner is experiencing. 
D)  Listen to the meaning of your partner's words. 
A)  Establish your conversational objective. 
B)  Focus on your partner's thoughts. 
C)  Watch for nonverbal clues to the emotions your partner is experiencing. 
D)  Listen to the meaning of your partner's words.

Question 15

Selecting information that your partner can act on is a part of which responding skill?

Accepted Answer

A)  providing useful information 
B)  providing well-timed responses 
C)  being descriptive rather than evaluative 
D)  avoiding unnecessary details 
A)  providing useful information 
B)  providing well-timed responses 
C)  being descriptive rather than evaluative 
D)  avoiding unnecessary details

Question 16

When another person fails to acknowledge your attempt to communicate,you are experiencing which type of disconfirming response?

Accepted Answer

A)  impervious response 
B)  incoherent response 
C)  incongruous response 
D)  interrupting response 
A)  impervious response 
B)  incoherent response 
C)  incongruous response 
D)  interrupting response

Question 17

The fear of misunderstanding or misinterpreting,or of not being able to adjust psychologically to messages spoken by others,is called

Accepted Answer

A)  emotional noise. 
B)  ambush listening. 
C)  listener apprehension. 
D)  being self-absorbed. 
A)  emotional noise. 
B)  ambush listening. 
C)  listener apprehension. 
D)  being self-absorbed.

Question 18

Listening in which the goal is to assess and evaluate the quality,appropriateness,value,or importance of information is

Accepted Answer

A)  being a "co-narrator." 
B)  critical listening. 
C)  understanding your partner's feelings. 
D)  information triage. 
A)  being a "co-narrator." 
B)  critical listening. 
C)  understanding your partner's feelings. 
D)  information triage.

Question 19

Responses can be accomplished

Accepted Answer

A)  verbally, but not nonverbally. 
B)  nonverbally, but not verbally. 
C)  neither verbally nor nonverbally. 
D)  either verbally or nonverbally. 
A)  verbally, but not nonverbally. 
B)  nonverbally, but not verbally. 
C)  neither verbally nor nonverbally. 
D)  either verbally or nonverbally.

Question 20

Not focusing on your personal agenda,managing emotional noise,and not criticizing the speaker are ways to

Accepted Answer

A)  set a listening agenda. 
B)  respond with empathy. 
C)  paraphrase. 
D)  turn listening barriers into goals. 
A)  set a listening agenda. 
B)  respond with empathy. 
C)  paraphrase. 
D)  turn listening barriers into goals.

Sara is telling her husband Carl about her day.If Carl is listening passively,he is

Typical North Americans spend how much of their communication time each day listening to others?

When you refrain from evaluating your partner and focus on his or her behaviour,you are implementing which of the responding skills?

If you find that you are criticizing the speaker rather than focusing on the message,how can you overcome this barrier?

A fact is something that has been directly observed or proven to be true,whereas an inference is

The physiological process of decoding sounds is

Empathy is defined as

Mentally summarizing details of a message and weaving the summaries into a series of major ideas are strategies to improve the skill of

When other people interrupt you,they may be implying

"One tends to have difficulty coping with all the demands of the Christmas season,doesn't one?" This is an example of which type of disconfirming response?

Knowing why you are listening can help you

Confirming by responding directly to what someone else says is called a

Sandeep is telling his colleague Julia about a project he is working on.He includes a lot of anecdotes and asides.Julia feels impatient,sneaks looks at her watch,and thinks to herself "Why can't he just get to the point?" Julia is probably

Which of the following is NOT a step toward empathizing with another person?

Selecting information that your partner can act on is a part of which responding skill?

When another person fails to acknowledge your attempt to communicate,you are experiencing which type of disconfirming response?

The fear of misunderstanding or misinterpreting,or of not being able to adjust psychologically to messages spoken by others,is called

Listening in which the goal is to assess and evaluate the quality,appropriateness,value,or importance of information is

Responses can be accomplished

Not focusing on your personal agenda,managing emotional noise,and not criticizing the speaker are ways to

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Interpersonal Communication and Diversity: Adapting to Others

Verbal Communication Skills

Nonverbal Communication Skills

Conflict Management Skills

Understanding Interpersonal Relationships

Managing Relationship Challenges

Interpersonal Relationships at Home and at Work

Filters

Exam 5: Listening and Responding Skills

Sara is telling her husband Carl about her day.If Carl is listening passively,he is

Typical North Americans spend how much of their communication time each day listening to others?

When you refrain from evaluating your partner and focus on his or her behaviour,you are implementing which of the responding skills?

If you find that you are criticizing the speaker rather than focusing on the message,how can you overcome this barrier?

A fact is something that has been directly observed or proven to be true,whereas an inference is

The physiological process of decoding sounds is

Empathy is defined as

Mentally summarizing details of a message and weaving the summaries into a series of major ideas are strategies to improve the skill of

When other people interrupt you,they may be implying

"One tends to have difficulty coping with all the demands of the Christmas season,doesn't one?" This is an example of which type of disconfirming response?

Knowing why you are listening can help you

Confirming by responding directly to what someone else says is called a

Sandeep is telling his colleague Julia about a project he is working on.He includes a lot of anecdotes and asides.Julia feels impatient,sneaks looks at her watch,and thinks to herself "Why can't he just get to the point?" Julia is probably

Which of the following is NOT a step toward empathizing with another person?

Selecting information that your partner can act on is a part of which responding skill?

When another person fails to acknowledge your attempt to communicate,you are experiencing which type of disconfirming response?

The fear of misunderstanding or misinterpreting,or of not being able to adjust psychologically to messages spoken by others,is called

Listening in which the goal is to assess and evaluate the quality,appropriateness,value,or importance of information is

Responses can be accomplished

Not focusing on your personal agenda,managing emotional noise,and not criticizing the speaker are ways to

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Interpersonal Communication and Diversity: Adapting to Others

Verbal Communication Skills

Nonverbal Communication Skills

Conflict Management Skills

Understanding Interpersonal Relationships

Managing Relationship Challenges

Interpersonal Relationships at Home and at Work

Filters