Exam 5: Listening and Responding Skills

Impervious responses from others,when you know they have heard you,may make you feel

An incoherent response

Your boss says to you,"Just give me what I need to start the next phase of the job." Your boss is

Someone who may look as if he or she is listening but is really just waiting to critique the speaker is a(n)

If you are distracted by the appearance of an individual with whom you are communicating,which barrier is interfering with your listening?

In your long-term memory,you are most likely to store

Clarifying responses

We store almost all the information we hear in our

When you are listening critically to a sales associate explaining the differences between two computers,one of which you intend to purchase,which listening style would be the most desirable to use?

The purpose of responding is to

"Developing an emotional reaction that is similar to the one being experienced by another person" is a definition of

"Is it a challenge to decide which of those two job offers you'll accept?" This is an example of

When a friend tells you about a disagreement she had with a significant other,the details of the disagreement make you so angry that you are unable to listen.You are experiencing

Responses that cause others to value themselves more are

"A cognitive process in which you take into account another person's thoughts,values,and perspectives" is a definition of

Which type of disconfirming response can be compared to malfunctioning traffic lights with red and green lights flashing simultaneously?

Feedback is most effective when

Confirming responses

Every year on your birthday,your parents recount the details of the day you were born.The event is stored in your parents'

After 24 hours,we forget __________ of what was said.