Question 1

Which of the following is NOT a true statement about the listening barrier of information overload?

Accepted Answer

A)  We are constantly bombarded with new information. 
B)  Information overload makes effective communication impossible. 
C)  Incoming messages from a variety of sources can distract us from listening to each other. 
D)  Eye contact and facial expression can reveal whether someone is really ready to listen. 
A)  We are constantly bombarded with new information. 
B)  Information overload makes effective communication impossible. 
C)  Incoming messages from a variety of sources can distract us from listening to each other. 
D)  Eye contact and facial expression can reveal whether someone is really ready to listen.

Question 2

Bob and Jim are long-time friends who meet regularly on Saturday mornings for a coffee at Starbucks.This Saturday,Jim talks about the birth of his first son and how that will change life with his wife.Bob is probably

Accepted Answer

A)  an action-oriented listener. 
B)  a time-oriented listener. 
C)  a content-oriented listener. 
D)  a people-oriented listener. 
A)  an action-oriented listener. 
B)  a time-oriented listener. 
C)  a content-oriented listener. 
D)  a people-oriented listener.

Question 3

Impersonal responses have the effect of

Accepted Answer

A)  creating distance and trivializing what you say. 
B)  creating a sense of awkwardness and embarrassment. 
C)  implying that the other person is more important than you. 
D)  creating indecisiveness. 
A)  creating distance and trivializing what you say. 
B)  creating a sense of awkwardness and embarrassment. 
C)  implying that the other person is more important than you. 
D)  creating indecisiveness.

Question 4

When communicating with others in close relationships

Accepted Answer

A)  we tend to put extra effort into our listening. 
B)  we take listening shortcuts. 
C)  we alternate quickly between speaking and listening. 
D)  we do not differ between listening to friends and strangers. 
A)  we tend to put extra effort into our listening. 
B)  we take listening shortcuts. 
C)  we alternate quickly between speaking and listening. 
D)  we do not differ between listening to friends and strangers.

Question 5

Being descriptive is a way to

Accepted Answer

A)  prevent a listener from becoming defensive. 
B)  avoid information overload. 
C)  avoid vague comments. 
D)  avoid hurling feedback for your partner's "own good." 
A)  prevent a listener from becoming defensive. 
B)  avoid information overload. 
C)  avoid vague comments. 
D)  avoid hurling feedback for your partner's "own good."

Question 6

What is involved in critical listening?

Accepted Answer

* A good critical listener can identify

Question 7

When the listener responds with statements such as "Are you saying..." or "So the point you are making seems to be..." she or he is

Accepted Answer

A)  asking questions. 
B)  reflecting feelings by paraphrasing. 
C)  reflecting content by paraphrasing. 
D)  understanding the partner's feelings. 
A)  asking questions. 
B)  reflecting feelings by paraphrasing. 
C)  reflecting content by paraphrasing. 
D)  understanding the partner's feelings.

Question 8

A listener who prefers information that is well organized,brief,and error-free is

Accepted Answer

A)  a people-oriented listener. 
B)  a time-oriented listener. 
C)  a content-oriented listener. 
D)  an action-oriented listener. 
A)  a people-oriented listener. 
B)  a time-oriented listener. 
C)  a content-oriented listener. 
D)  an action-oriented listener.

Question 9

Your roommate becomes so angry in recounting the details of a disagreement that he experienced that it is difficult to understand what is being said.What is interfering with the communication?

Accepted Answer

A)  criticizing the speaker 
B)  personal agenda 
C)  information overload 
D)  emotional noise 
A)  criticizing the speaker 
B)  personal agenda 
C)  information overload 
D)  emotional noise

Question 10

Which of the following statements is true?

Accepted Answer

A)  Research clearly establishes that women listen better than men do. 
B)  For the average person, interpersonal listening skills are significantly better than speech listening skills. 
C)  Verbal messages are the primary way through which we communicate feelings, emotions, and attitudes. 
D)  When a nonverbal message contradicts a verbal message, we tend to believe the nonverbal message. 
A)  Research clearly establishes that women listen better than men do. 
B)  For the average person, interpersonal listening skills are significantly better than speech listening skills. 
C)  Verbal messages are the primary way through which we communicate feelings, emotions, and attitudes. 
D)  When a nonverbal message contradicts a verbal message, we tend to believe the nonverbal message.

Question 11

Match the listening barriers below to the correct method for overcoming the barrier. All listening barriers are used at least once.
Is okay that the matching section is in the middle of the multiple-choice section? Leave it here and I'll find out and move it if needed.
-Use self-talk to manage emotions.

Accepted Answer

A) Information overload 
B) Criticizing the speaker 
C) External noise 
D) Being self-absorbed 
E) Unchecked emotions
F)Differing speech rate and thought rate 
A) Information overload 
B) Criticizing the speaker 
C) External noise 
D) Being self-absorbed 
E) Unchecked emotions
F)Differing speech rate and thought rate

Question 12

"That shirt you're wearing is a great colour for you." This is the confirming response of

Accepted Answer

A)  a compliment. 
B)  a clarifying response. 
C)  agreement about judgments. 
D)  expression of positive feeling. 
A)  a compliment. 
B)  a clarifying response. 
C)  agreement about judgments. 
D)  expression of positive feeling.

Question 13

The process of evaluating and sorting good information from less useful or valid information is called

Accepted Answer

A)  evaluation. 
B)  speculating. 
C)  feedback. 
D)  information triage. 
A)  evaluation. 
B)  speculating. 
C)  feedback. 
D)  information triage.

Question 14

You say to your father,"I agree,that movie was hilarious.I laughed until I cried." You are expressing which confirming response?

Accepted Answer

A)  compliment 
B)  supportive response 
C)  clarifying response 
D)  agreement about judgments 
A)  compliment 
B)  supportive response 
C)  clarifying response 
D)  agreement about judgments

Question 15

If you tend to question the ideas and assumptions underlying a message rather than taking it at face value your preferred listening style is

Accepted Answer

A)  action-oriented. 
B)  time-oriented. 
C)  content-oriented. 
D)  people-oriented. 
A)  action-oriented. 
B)  time-oriented. 
C)  content-oriented. 
D)  people-oriented.

Question 16

You listen to a friend describe an eventful day.Your response,"That was a frustrating day," indicates you are

Accepted Answer

A)  a people-oriented listener. 
B)  a time-oriented listener. 
C)  an action-oriented listener. 
D)  a content-oriented listener. 
A)  a people-oriented listener. 
B)  a time-oriented listener. 
C)  an action-oriented listener. 
D)  a content-oriented listener.

Question 17

"I'm sorry about the promotion,Donnette.I know that position was important to you." This is what type of confirming response?

Accepted Answer

A)  supportive response 
B)  agreement about judgments 
C)  clarifying response 
D)  expression of positive feeling 
A)  supportive response 
B)  agreement about judgments 
C)  clarifying response 
D)  expression of positive feeling

Question 18

Match the listening barriers below to the correct method for overcoming the barrier. All listening barriers are used at least once.
Is okay that the matching section is in the middle of the multiple-choice section? Leave it here and I'll find out and move it if needed.
-Realize when you or your partner is distracted.

Accepted Answer

A) Information overload 
B) Criticizing the speaker 
C) External noise 
D) Being self-absorbed 
E) Unchecked emotions
F)Differing speech rate and thought rate 
A) Information overload 
B) Criticizing the speaker 
C) External noise 
D) Being self-absorbed 
E) Unchecked emotions
F)Differing speech rate and thought rate

Question 19

Match the listening barriers below to the correct method for overcoming the barrier. All listening barriers are used at least once.
Is okay that the matching section is in the middle of the multiple-choice section? Leave it here and I'll find out and move it if needed.
-Eliminate distractions.

Accepted Answer

A) Information overload 
B) Criticizing the speaker 
C) External noise 
D) Being self-absorbed 
E) Unchecked emotions
F)Differing speech rate and thought rate 
A) Information overload 
B) Criticizing the speaker 
C) External noise 
D) Being self-absorbed 
E) Unchecked emotions
F)Differing speech rate and thought rate

Question 20

Match the listening barriers below to the correct method for overcoming the barrier. All listening barriers are used at least once.
Is okay that the matching section is in the middle of the multiple-choice section? Leave it here and I'll find out and move it if needed.
-Mentally summarize the message.

Accepted Answer

A) Information overload 
B) Criticizing the speaker 
C) External noise 
D) Being self-absorbed 
E) Unchecked emotions
F)Differing speech rate and thought rate 
A) Information overload 
B) Criticizing the speaker 
C) External noise 
D) Being self-absorbed 
E) Unchecked emotions
F)Differing speech rate and thought rate

Which of the following is NOT a true statement about the listening barrier of information overload?

Bob and Jim are long-time friends who meet regularly on Saturday mornings for a coffee at Starbucks.This Saturday,Jim talks about the birth of his first son and how that will change life with his wife.Bob is probably

Impersonal responses have the effect of

When communicating with others in close relationships

Being descriptive is a way to

What is involved in critical listening?

When the listener responds with statements such as "Are you saying..." or "So the point you are making seems to be..." she or he is

A listener who prefers information that is well organized,brief,and error-free is

Your roommate becomes so angry in recounting the details of a disagreement that he experienced that it is difficult to understand what is being said.What is interfering with the communication?

Which of the following statements is true?

"That shirt you're wearing is a great colour for you." This is the confirming response of

The process of evaluating and sorting good information from less useful or valid information is called

You say to your father,"I agree,that movie was hilarious.I laughed until I cried." You are expressing which confirming response?

If you tend to question the ideas and assumptions underlying a message rather than taking it at face value your preferred listening style is

You listen to a friend describe an eventful day.Your response,"That was a frustrating day," indicates you are

"I'm sorry about the promotion,Donnette.I know that position was important to you." This is what type of confirming response?

Match the listening barriers below to the correct method for overcoming the barrier. All listening barriers are used at least once. Is okay that the matching section is in the middle of the multiple-choice section? Leave it here and I'll find out and move it if needed. -Eliminate distractions.

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Interpersonal Communication and Diversity: Adapting to Others

Verbal Communication Skills

Nonverbal Communication Skills

Conflict Management Skills

Understanding Interpersonal Relationships

Managing Relationship Challenges

Interpersonal Relationships at Home and at Work

Filters

Exam 5: Listening and Responding Skills

Which of the following is NOT a true statement about the listening barrier of information overload?

Bob and Jim are long-time friends who meet regularly on Saturday mornings for a coffee at Starbucks.This Saturday,Jim talks about the birth of his first son and how that will change life with his wife.Bob is probably

Impersonal responses have the effect of

When communicating with others in close relationships

Being descriptive is a way to

What is involved in critical listening?

When the listener responds with statements such as "Are you saying..." or "So the point you are making seems to be..." she or he is

A listener who prefers information that is well organized,brief,and error-free is

Your roommate becomes so angry in recounting the details of a disagreement that he experienced that it is difficult to understand what is being said.What is interfering with the communication?

Which of the following statements is true?

"That shirt you're wearing is a great colour for you." This is the confirming response of

The process of evaluating and sorting good information from less useful or valid information is called

You say to your father,"I agree,that movie was hilarious.I laughed until I cried." You are expressing which confirming response?

If you tend to question the ideas and assumptions underlying a message rather than taking it at face value your preferred listening style is

You listen to a friend describe an eventful day.Your response,"That was a frustrating day," indicates you are

"I'm sorry about the promotion,Donnette.I know that position was important to you." This is what type of confirming response?

Match the listening barriers below to the correct method for overcoming the barrier. All listening barriers are used at least once. Is okay that the matching section is in the middle of the multiple-choice section? Leave it here and I'll find out and move it if needed. -Eliminate distractions.

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Interpersonal Communication and Diversity: Adapting to Others

Verbal Communication Skills

Nonverbal Communication Skills

Conflict Management Skills

Understanding Interpersonal Relationships

Managing Relationship Challenges

Interpersonal Relationships at Home and at Work

Filters