Question 1

Summarizing your understanding of information is a way to

Accepted Answer

A)  own statements. 
B)  use self-talk. 
C)  use effective response skills. Text doesn't use the term "effective response skills". Delete question? Asked DE to check with author 
D)  analyse the problem. 
A)  own statements. 
B)  use self-talk. 
C)  use effective response skills. Text doesn't use the term "effective response skills". Delete question? Asked DE to check with author 
D)  analyse the problem.

Question 2

When you deliver a well-organized but brief mini-speech about a conflict,you are promoting mutual understanding through

Accepted Answer

A)  owing your statements through "I" language. 
B)  using effective listening and responding skills. 
C)  using self-talk. 
D)  clearly describing the conflict-producing events. 
A)  owing your statements through "I" language. 
B)  using effective listening and responding skills. 
C)  using self-talk. 
D)  clearly describing the conflict-producing events.

Question 3

Which of the following is NOT an example of interpersonal conflict?

Accepted Answer

A)  a couple disagreeing about whether or not to get a dog 
B)  roommates arguing over whose turn it is to clean the bathroom 
C)  a driver who is angry at another driver who cut him off in traffic 
D)  a boss frustrated with an employee who takes too many sick days 
A)  a couple disagreeing about whether or not to get a dog 
B)  roommates arguing over whose turn it is to clean the bathroom 
C)  a driver who is angry at another driver who cut him off in traffic 
D)  a boss frustrated with an employee who takes too many sick days

Question 4

When you make sure that the person with whom you are involved in a conflict is ready to receive you and your message,you are managing

Accepted Answer

A)  emotions. 
B)  problems. 
C)  information. 
D)  goals. 
A)  emotions. 
B)  problems. 
C)  information. 
D)  goals.

Question 5

Before you ask your parents to lend you money,you clean the house and make them dinner.This is an example of

Accepted Answer

A)  compliance gaining. 
B)  a dependent relationship. 
C)  circumstantial power. 
D)  avoidance. 
A)  compliance gaining. 
B)  a dependent relationship. 
C)  circumstantial power. 
D)  avoidance.

Question 6

How is conflict a process? Identify the stages of conflict by listing each stage and explaining what occurs within each stage.

Accepted Answer

* Source: Prior Conditions
* B

Question 7

A competition style of conflict is motivated by a desire to

Accepted Answer

A)  withdraw. 
B)  win. 
C)  negotiate. 
D)  compromise. 
A)  withdraw. 
B)  win. 
C)  negotiate. 
D)  compromise.

Question 8

Effective listening skills can include

Accepted Answer

A)  using "I" language. 
B)  using self-talk. 
C)  checking perceptions. 
D)  waiting for a response. 
A)  using "I" language. 
B)  using self-talk. 
C)  checking perceptions. 
D)  waiting for a response.

Question 9

The degree to which a person is able to influence or control his or her relational partner is called

Accepted Answer

A)  interpersonal persuasion. 
B)  interpersonal power. 
C)  interpersonal conflict. 
D)  interpersonal communication. 
A)  interpersonal persuasion. 
B)  interpersonal power. 
C)  interpersonal conflict. 
D)  interpersonal communication.

Question 10

Individuals who are so uncomfortable with conflict that they completely avoid it are characterized by

Accepted Answer

A)  a fear of rejection. 
B)  an attempt to avoid stress. 
C)  producing a "pseudo-solution." 
D)  appearing uninterested in meeting the needs of the other person involved in the disagreement. 
A)  a fear of rejection. 
B)  an attempt to avoid stress. 
C)  producing a "pseudo-solution." 
D)  appearing uninterested in meeting the needs of the other person involved in the disagreement.

Question 11

When individuals feel personally attacked,which type of conflict is occurring?

Accepted Answer

A)  ego conflict 
B)  simple conflict 
C)  pseudo-conflict 
D)  power conflict 
A)  ego conflict 
B)  simple conflict 
C)  pseudo-conflict 
D)  power conflict

Question 12

In which of the following situations would the collaborative approach NOT be the best solution?

Accepted Answer

A)  When those on all sides need some new, fresh ideas. 
B)  When all parties are committed to solving the problem. 
C)  When a solution is needed quickly. 
D)  When you wish to consider the feelings and needs of all involved. 
A)  When those on all sides need some new, fresh ideas. 
B)  When all parties are committed to solving the problem. 
C)  When a solution is needed quickly. 
D)  When you wish to consider the feelings and needs of all involved.

Question 13

Often we tend to deal with ________ rather than the ________ itself.

Accepted Answer

A)  symptoms; problem 
B)  cause; problem 
C)  symptoms; situation 
D)  situation; symptoms 
A)  symptoms; problem 
B)  cause; problem 
C)  symptoms; situation 
D)  situation; symptoms

Question 14

Generating many options to solve a problem is accomplished through

Accepted Answer

A)  separating personal grievances from the discussion. 
B)  establishing standards for an acceptable solution. 
C)  emphasizing common goals. 
D)  brainstorming and other techniques. 
A)  separating personal grievances from the discussion. 
B)  establishing standards for an acceptable solution. 
C)  emphasizing common goals. 
D)  brainstorming and other techniques.

Question 15

Awareness that differences are becoming increasingly problematic occurs during which stage?

Accepted Answer

A)  resolution stage 
B)  frustration awareness stage 
C)  prior conditions stage 
D)  active conflict stage 
A)  resolution stage 
B)  frustration awareness stage 
C)  prior conditions stage 
D)  active conflict stage

Question 16

After generating many solutions to resolve a conflict,the final step is to

Accepted Answer

A)  select the best solution. 
B)  identify causes, symptoms, and effects. 
C)  identify the issue. 
D)  generate criteria. 
A)  select the best solution. 
B)  identify causes, symptoms, and effects. 
C)  identify the issue. 
D)  generate criteria.

Question 17

During the active conflict stage

Accepted Answer

A)  partners begin seeking ways to manage the conflict. 
B)  partners monitor whether they are both satisfied with the resolution. 
C)  partners become aware that differences are problematic. 
D)  partners communicate with each other about their frustrations. 
A)  partners begin seeking ways to manage the conflict. 
B)  partners monitor whether they are both satisfied with the resolution. 
C)  partners become aware that differences are problematic. 
D)  partners communicate with each other about their frustrations.

Question 18

Accommodation might be used as a response to conflict because

Accepted Answer

A)  the partner hopes the problem will go away. 
B)  the partner refuses to be provoked. 
C)  the partner is extremely uncomfortable with conflict. 
D)  the partner fears rejection if he or she rocks the boat. 
A)  the partner hopes the problem will go away. 
B)  the partner refuses to be provoked. 
C)  the partner is extremely uncomfortable with conflict. 
D)  the partner fears rejection if he or she rocks the boat.

Question 19

Conflicts stemming from differences in ideas,definitions,perceptions,or goals are

Accepted Answer

A)  mythical conflicts. 
B)  simple conflicts. 
C)  ego conflicts. 
D)  pseudo-conflicts. 
A)  mythical conflicts. 
B)  simple conflicts. 
C)  ego conflicts. 
D)  pseudo-conflicts.

Question 20

Self-talk becomes important in conflict management because

Accepted Answer

A)  it helps us identify what we want from the conflict. 
B)  it plays a major role in how we feel and respond to others. 
C)  it helps us monitor our nonverbal behaviours. 
D)  it provides an opportunity for a cooling-off period. 
A)  it helps us identify what we want from the conflict. 
B)  it plays a major role in how we feel and respond to others. 
C)  it helps us monitor our nonverbal behaviours. 
D)  it provides an opportunity for a cooling-off period.

Summarizing your understanding of information is a way to

When you deliver a well-organized but brief mini-speech about a conflict,you are promoting mutual understanding through

Which of the following is NOT an example of interpersonal conflict?

When you make sure that the person with whom you are involved in a conflict is ready to receive you and your message,you are managing

Before you ask your parents to lend you money,you clean the house and make them dinner.This is an example of

How is conflict a process? Identify the stages of conflict by listing each stage and explaining what occurs within each stage.

A competition style of conflict is motivated by a desire to

Effective listening skills can include

The degree to which a person is able to influence or control his or her relational partner is called

Individuals who are so uncomfortable with conflict that they completely avoid it are characterized by

When individuals feel personally attacked,which type of conflict is occurring?

In which of the following situations would the collaborative approach NOT be the best solution?

Often we tend to deal with rather than the itself.

Generating many options to solve a problem is accomplished through

Awareness that differences are becoming increasingly problematic occurs during which stage?

After generating many solutions to resolve a conflict,the final step is to

During the active conflict stage

Accommodation might be used as a response to conflict because

Conflicts stemming from differences in ideas,definitions,perceptions,or goals are

Self-talk becomes important in conflict management because

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Interpersonal Communication and Diversity: Adapting to Others

Listening and Responding Skills

Verbal Communication Skills

Nonverbal Communication Skills

Understanding Interpersonal Relationships

Managing Relationship Challenges

Interpersonal Relationships at Home and at Work

Filters

Exam 8: Conflict Management Skills

Summarizing your understanding of information is a way to

When you deliver a well-organized but brief mini-speech about a conflict,you are promoting mutual understanding through

Which of the following is NOT an example of interpersonal conflict?

When you make sure that the person with whom you are involved in a conflict is ready to receive you and your message,you are managing

Before you ask your parents to lend you money,you clean the house and make them dinner.This is an example of

How is conflict a process? Identify the stages of conflict by listing each stage and explaining what occurs within each stage.

A competition style of conflict is motivated by a desire to

Effective listening skills can include

The degree to which a person is able to influence or control his or her relational partner is called

Individuals who are so uncomfortable with conflict that they completely avoid it are characterized by

When individuals feel personally attacked,which type of conflict is occurring?

In which of the following situations would the collaborative approach NOT be the best solution?

Often we tend to deal with ________ rather than the ________ itself.

Generating many options to solve a problem is accomplished through

Awareness that differences are becoming increasingly problematic occurs during which stage?

After generating many solutions to resolve a conflict,the final step is to

During the active conflict stage

Accommodation might be used as a response to conflict because

Conflicts stemming from differences in ideas,definitions,perceptions,or goals are

Self-talk becomes important in conflict management because

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Interpersonal Communication and Diversity: Adapting to Others

Listening and Responding Skills

Verbal Communication Skills

Nonverbal Communication Skills

Understanding Interpersonal Relationships

Managing Relationship Challenges

Interpersonal Relationships at Home and at Work

Filters

Often we tend to deal with rather than the itself.