Question 1

The belief that we should eliminate conflict from our relationships reflects the myth that

Accepted Answer

A)  conflict should always be avoided. 
B)  conflict always occurs because of a misunderstanding. 
C)  conflict can always be resolved. 
D)  conflict is always a sign of a poor interpersonal relationship. 
A)  conflict should always be avoided. 
B)  conflict always occurs because of a misunderstanding. 
C)  conflict can always be resolved. 
D)  conflict is always a sign of a poor interpersonal relationship.

Question 2

Individuals who take a win-lose approach to conflict are

Accepted Answer

A)  competitive. 
B)  non-confrontational. 
C)  cooperative. 
D)  constructive. 
A)  competitive. 
B)  non-confrontational. 
C)  cooperative. 
D)  constructive.

Question 3

A way to deal with ego conflict is to

Accepted Answer

A)  listen well and use questions and feedback to test understanding of the message. 
B)  use compliance gaining techniques to influence each other. 
C)  keep the conversation focused on the issue to avoid a battle of personalities. 
D)  take turns expressing feelings without interrupting, then cool off. 
A)  listen well and use questions and feedback to test understanding of the message. 
B)  use compliance gaining techniques to influence each other. 
C)  keep the conversation focused on the issue to avoid a battle of personalities. 
D)  take turns expressing feelings without interrupting, then cool off.

Question 4

The "back story" to conflict is often

Accepted Answer

A)  power issues. 
B)  misunderstanding. 
C)  frustration. 
D)  miscommunication. 
A)  power issues. 
B)  misunderstanding. 
C)  frustration. 
D)  miscommunication.

Question 5

A way to generate multiple solutions is

Accepted Answer

A)  identify each partner's goals. 
B)  generate criteria for the solution. 
C)  use brainstorming. 
D)  identify the causes of the conflict. 
A)  identify each partner's goals. 
B)  generate criteria for the solution. 
C)  use brainstorming. 
D)  identify the causes of the conflict.

Question 6

Which of the following could be a cause of the frustration awareness stage of conflict?

Accepted Answer

A)  A partner becomes aware of the differences between him or her and the other partner. 
B)  Recognized differences in a relationship interfere with one partner's goals. 
C)  A partner brings his or her frustration to the other partner. 
D)  Partners try to manage the conflict. 
A)  A partner becomes aware of the differences between him or her and the other partner. 
B)  Recognized differences in a relationship interfere with one partner's goals. 
C)  A partner brings his or her frustration to the other partner. 
D)  Partners try to manage the conflict.

Question 7

Going to the balcony,stepping to the side,changing the frame,and building a golden bridge are the first four tips for

Accepted Answer

A)  avoiding conflict with difficult people. 
B)  winning conflicts with difficult people. 
C)  withdrawing from conflicts with difficult people. 
D)  managing conflict with difficult people. 
A)  avoiding conflict with difficult people. 
B)  winning conflicts with difficult people. 
C)  withdrawing from conflicts with difficult people. 
D)  managing conflict with difficult people.

Question 8

When you break something down into its components,you are

Accepted Answer

A)  defining the problem. 
B)  analyzing the problem. 
C)  generating many solutions. 
D)  selecting the best solution. 
A)  defining the problem. 
B)  analyzing the problem. 
C)  generating many solutions. 
D)  selecting the best solution.

Question 9

Aaron and Paul have been friends for about a year and generally get along fairly well.At some point,Aaron starts to become annoyed with Paul's habit of being late all the time.A while after he realizes how much it really bothers him,Paul tells Aaron that it makes him mad when Aaron shows up late to go to a movie they agreed to see together.Paul is defensive at first and argues with Aaron that he is a busy person with a lot of stress and responsibility in his life and that Aaron just needs to "chill out." As the conversation progresses,Paul agrees to call Aaron in advance from now on if he's going to be late and to try to avoid making appointments with Aaron when he is not likely to show up or be on time.The next few times they get together,Paul is on time and Aaron makes a joke about it and Paul smiles.
Using the details of the story,identify the stages of the conflict process that Paul and Aaron went through.

Accepted Answer

* Source: Prior Conditions.Paul's tenden

Question 10

When dealing with prickly people,William Ury suggests we

Accepted Answer

A)  use avoidance techniques. 
B)  change face-to-face confrontation into side-by-side problem solving. 
C)  change side-by-side confrontation into face-to-face confrontation. 
D)  use demand-withdrawal techniques. 
A)  use avoidance techniques. 
B)  change face-to-face confrontation into side-by-side problem solving. 
C)  change side-by-side confrontation into face-to-face confrontation. 
D)  use demand-withdrawal techniques.

Question 11

Which of the following is NOT true of a dependent relationship?

Accepted Answer

A)  One person has a greater need for the partner to satisfy his or her needs. 
B)  The more we depend on one person to satisfy our needs, the more power that person has over us. 
C)  There is an imbalance of power. 
D)  Both individuals have equal need. 
A)  One person has a greater need for the partner to satisfy his or her needs. 
B)  The more we depend on one person to satisfy our needs, the more power that person has over us. 
C)  There is an imbalance of power. 
D)  Both individuals have equal need.

Question 12

The first stage in managing the problem is to

Accepted Answer

A)  select the best solution. 
B)  analyze the problem. 
C)  determine the goal. 
D)  define the problem. 
A)  select the best solution. 
B)  analyze the problem. 
C)  determine the goal. 
D)  define the problem.

Question 13

Becoming aware of differences is which stage of conflict?

Accepted Answer

A)  frustration awareness 
B)  active conflict 
C)  prior conditions 
D)  resolution 
A)  frustration awareness 
B)  active conflict 
C)  prior conditions 
D)  resolution

Question 14

Our personality,our conflict partner,and situational factors such as time and place of the conflict all influence

Accepted Answer

A)  the conflict management style we choose. 
B)  the type of power we display. 
C)  the interpersonal communication skills we choose. 
D)  the type of conflict we engage in. 
A)  the conflict management style we choose. 
B)  the type of power we display. 
C)  the interpersonal communication skills we choose. 
D)  the type of conflict we engage in.

The belief that we should eliminate conflict from our relationships reflects the myth that

Individuals who take a win-lose approach to conflict are

A way to deal with ego conflict is to

The "back story" to conflict is often

A way to generate multiple solutions is

Which of the following could be a cause of the frustration awareness stage of conflict?

Going to the balcony,stepping to the side,changing the frame,and building a golden bridge are the first four tips for

When you break something down into its components,you are

When dealing with prickly people,William Ury suggests we

Which of the following is NOT true of a dependent relationship?

The first stage in managing the problem is to

Becoming aware of differences is which stage of conflict?

Our personality,our conflict partner,and situational factors such as time and place of the conflict all influence

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Interpersonal Communication and Diversity: Adapting to Others

Listening and Responding Skills

Verbal Communication Skills

Nonverbal Communication Skills

Understanding Interpersonal Relationships

Managing Relationship Challenges

Interpersonal Relationships at Home and at Work

Filters

Exam 8: Conflict Management Skills

The belief that we should eliminate conflict from our relationships reflects the myth that

Individuals who take a win-lose approach to conflict are

A way to deal with ego conflict is to

The "back story" to conflict is often

A way to generate multiple solutions is

Which of the following could be a cause of the frustration awareness stage of conflict?

Going to the balcony,stepping to the side,changing the frame,and building a golden bridge are the first four tips for

When you break something down into its components,you are

When dealing with prickly people,William Ury suggests we

Which of the following is NOT true of a dependent relationship?

The first stage in managing the problem is to

Becoming aware of differences is which stage of conflict?

Our personality,our conflict partner,and situational factors such as time and place of the conflict all influence

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Interpersonal Communication and Diversity: Adapting to Others

Listening and Responding Skills

Verbal Communication Skills

Nonverbal Communication Skills

Understanding Interpersonal Relationships

Managing Relationship Challenges

Interpersonal Relationships at Home and at Work

Filters