Question 1

Conflicts arising from differences in partners' goals or needs refutes the myth that

Accepted Answer

A)  conflict is a sign of a poor interpersonal relationship. 
B)  conflict can always be resolved. 
C)  conflict can always be avoided. 
D)  conflict always occurs because of a misunderstanding. 
A)  conflict is a sign of a poor interpersonal relationship. 
B)  conflict can always be resolved. 
C)  conflict can always be avoided. 
D)  conflict always occurs because of a misunderstanding.

Question 2

The notion that mutual influence is an essential element of relating to others supports the principle that

Accepted Answer

A)  power is circumstantial. 
B)  power is negotiated. 
C)  power exists in all relationships. 
D)  both people in a relationship have power. 
A)  power is circumstantial. 
B)  power is negotiated. 
C)  power exists in all relationships. 
D)  both people in a relationship have power.

Question 3

Your boss wants you to work overtime,but you need to pick up your child at school.In this situation,you need to

Accepted Answer

A)  identify goals. 
B)  use effective response skills. 
C)  monitor nonverbal messages. 
D)  use self-talk. 
A)  identify goals. 
B)  use effective response skills. 
C)  monitor nonverbal messages. 
D)  use self-talk.

Question 4

A lose/win-lose/win approach to conflict is characterized by which conflict management style?

Accepted Answer

A)  avoidance 
B)  competition 
C)  collaboration 
D)  compromise 
A)  avoidance 
B)  competition 
C)  collaboration 
D)  compromise

Question 5

How does one build a golden bridge when dealing with prickly people?

Accepted Answer

A)  Identify ways to help the other person say yes by saving face. 
B)  Change face-to-face confrontation into side-by-side problem solving. 
C)  Use information to educate rather than pummel the other person. 
D)  Reframe information to see it from a third, fourth, or fifth point of view. 
A)  Identify ways to help the other person say yes by saving face. 
B)  Change face-to-face confrontation into side-by-side problem solving. 
C)  Use information to educate rather than pummel the other person. 
D)  Reframe information to see it from a third, fourth, or fifth point of view.

Question 6

Define interpersonal conflict and explain the interdependent nature of conflict.

Accepted Answer

Interpersonal conflict is an expressed s

Question 7

Checking perceptions is a way to

Accepted Answer

A)  use effective response skills. Text doesn't use the term "effective response skills". Delete question? Asked DE to check with author 
B)  own your statements. 
C)  use effective listening skills. 
D)  use self-talk. 
A)  use effective response skills. Text doesn't use the term "effective response skills". Delete question? Asked DE to check with author 
B)  own your statements. 
C)  use effective listening skills. 
D)  use self-talk.

Question 8

Which of the following is NOT one of Hocker and Wilmot's elements of interpersonal conflict?

Accepted Answer

A)  an expressed struggle 
B)  incompatible goals 
C)  specific goals 
D)  misunderstanding 
A)  an expressed struggle 
B)  incompatible goals 
C)  specific goals 
D)  misunderstanding

Question 9

Establishing standards for an acceptable solution to a problem involves

Accepted Answer

A)  basing decisions on objective criteria. 
B)  separating people from the problem. 
C)  generating many options to solve the problem. 
D)  emphasizing common interests, values, and goals. 
A)  basing decisions on objective criteria. 
B)  separating people from the problem. 
C)  generating many options to solve the problem. 
D)  emphasizing common interests, values, and goals.

Question 10

Management of the conflict occurs during the

Accepted Answer

A)  frustration awareness stage. 
B)  follow-up stage. 
C)  resolution stage. 
D)  prior condition stage. 
A)  frustration awareness stage. 
B)  follow-up stage. 
C)  resolution stage. 
D)  prior condition stage.

Question 11

Describing the conflict-producing events,using effective listening skills,and using "I" language are all ways to

Accepted Answer

A)  manage emotions. 
B)  manage goals. 
C)  manage information. 
D)  manage the problem. 
A)  manage emotions. 
B)  manage goals. 
C)  manage information. 
D)  manage the problem.

Question 12

Simple conflict occurs

Accepted Answer

A)  when individuals feel personally attacked. 
B)  when partners have inaccurate assumptions about conflict procedures. 
C)  when individuals misunderstand each other. 
D)  when partners disagree over ideas, definitions, perceptions, or goals. 
A)  when individuals feel personally attacked. 
B)  when partners have inaccurate assumptions about conflict procedures. 
C)  when individuals misunderstand each other. 
D)  when partners disagree over ideas, definitions, perceptions, or goals.

Question 13

Describe a situation in which you were attempting to manage conflict with a prickly,unpleasant person.How could you more effectively manage such a person?

Accepted Answer

1.Go to the balcony: Take a moment to ex

Question 14

The collaboration approach to conflict leaves personal grievances out of a discussion by

Accepted Answer

A)  generating many options to solve problems. 
B)  basing decisions on objective criteria. 
C)  focusing on shared interests. 
D)  separating people from the problem. 
A)  generating many options to solve problems. 
B)  basing decisions on objective criteria. 
C)  focusing on shared interests. 
D)  separating people from the problem.

Question 15

An expressed struggle indicates which stage of conflict?

Accepted Answer

A)  prior condition stage 
B)  frustration awareness stage 
C)  active conflict stage 
D)  resolution stage 
A)  prior condition stage 
B)  frustration awareness stage 
C)  active conflict stage 
D)  resolution stage

Question 16

Yakov wants to sit in his easy chair and listen to his music,loudly.Sven,his roommate,needs some quiet time to study for a major exam the next day.If Yakov listens to his music,Sven won't be able to study.What kind of conflict does this situation reflect?

Accepted Answer

A)  simple conflict 
B)  pseudo-conflict 
C)  ego conflict 
D)  complex conflict 
A)  simple conflict 
B)  pseudo-conflict 
C)  ego conflict 
D)  complex conflict

Question 17

The first step toward negotiating a satisfactory balance of power is the

Accepted Answer

A)  discussion of power issues. 
B)  assessment of needs. 
C)  identification of power-based conflicts. 
D)  collaboration. 
A)  discussion of power issues. 
B)  assessment of needs. 
C)  identification of power-based conflicts. 
D)  collaboration.

Question 18

When you and your partner identify what you would both like to achieve from your conflict,you are managing

Accepted Answer

A)  goals. 
B)  emotions. 
C)  information. 
D)  the problem. 
A)  goals. 
B)  emotions. 
C)  information. 
D)  the problem.

Question 19

To unravel a simple conflict,partners should

Accepted Answer

A)  keep the conversation focused on relevant issues rather than personalities. 
B)  refrain from personally attacking each other and take time to cool off. 
C)  learn the proper way to cooperatively manage an interpersonal conflict. 
D)  listen carefully and test their understanding of the message with questions and feedback. 
A)  keep the conversation focused on relevant issues rather than personalities. 
B)  refrain from personally attacking each other and take time to cool off. 
C)  learn the proper way to cooperatively manage an interpersonal conflict. 
D)  listen carefully and test their understanding of the message with questions and feedback.

Question 20

When partners in conflict work to separate people from the problem they

Accepted Answer

A)  describe problems without making judgmental statements. 
B)  establish standards for an acceptable solution. 
C)  use brainstorming to generate solutions. 
D)  emphasize common interests and values. 
A)  describe problems without making judgmental statements. 
B)  establish standards for an acceptable solution. 
C)  use brainstorming to generate solutions. 
D)  emphasize common interests and values.

Conflicts arising from differences in partners' goals or needs refutes the myth that

The notion that mutual influence is an essential element of relating to others supports the principle that

Your boss wants you to work overtime,but you need to pick up your child at school.In this situation,you need to

A lose/win-lose/win approach to conflict is characterized by which conflict management style?

How does one build a golden bridge when dealing with prickly people?

Define interpersonal conflict and explain the interdependent nature of conflict.

Checking perceptions is a way to

Which of the following is NOT one of Hocker and Wilmot's elements of interpersonal conflict?

Establishing standards for an acceptable solution to a problem involves

Management of the conflict occurs during the

Describing the conflict-producing events,using effective listening skills,and using "I" language are all ways to

Simple conflict occurs

Describe a situation in which you were attempting to manage conflict with a prickly,unpleasant person.How could you more effectively manage such a person?

The collaboration approach to conflict leaves personal grievances out of a discussion by

An expressed struggle indicates which stage of conflict?

Yakov wants to sit in his easy chair and listen to his music,loudly.Sven,his roommate,needs some quiet time to study for a major exam the next day.If Yakov listens to his music,Sven won't be able to study.What kind of conflict does this situation reflect?

The first step toward negotiating a satisfactory balance of power is the

When you and your partner identify what you would both like to achieve from your conflict,you are managing

To unravel a simple conflict,partners should

When partners in conflict work to separate people from the problem they

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Interpersonal Communication and Diversity: Adapting to Others

Listening and Responding Skills

Verbal Communication Skills

Nonverbal Communication Skills

Understanding Interpersonal Relationships

Managing Relationship Challenges

Interpersonal Relationships at Home and at Work

Filters

Exam 8: Conflict Management Skills

Conflicts arising from differences in partners' goals or needs refutes the myth that

The notion that mutual influence is an essential element of relating to others supports the principle that

Your boss wants you to work overtime,but you need to pick up your child at school.In this situation,you need to

A lose/win-lose/win approach to conflict is characterized by which conflict management style?

How does one build a golden bridge when dealing with prickly people?

Define interpersonal conflict and explain the interdependent nature of conflict.

Checking perceptions is a way to

Which of the following is NOT one of Hocker and Wilmot's elements of interpersonal conflict?

Establishing standards for an acceptable solution to a problem involves

Management of the conflict occurs during the

Describing the conflict-producing events,using effective listening skills,and using "I" language are all ways to

Simple conflict occurs

Describe a situation in which you were attempting to manage conflict with a prickly,unpleasant person.How could you more effectively manage such a person?

The collaboration approach to conflict leaves personal grievances out of a discussion by

An expressed struggle indicates which stage of conflict?

Yakov wants to sit in his easy chair and listen to his music,loudly.Sven,his roommate,needs some quiet time to study for a major exam the next day.If Yakov listens to his music,Sven won't be able to study.What kind of conflict does this situation reflect?

The first step toward negotiating a satisfactory balance of power is the

When you and your partner identify what you would both like to achieve from your conflict,you are managing

To unravel a simple conflict,partners should

When partners in conflict work to separate people from the problem they

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Interpersonal Communication and Diversity: Adapting to Others

Listening and Responding Skills

Verbal Communication Skills

Nonverbal Communication Skills

Understanding Interpersonal Relationships

Managing Relationship Challenges

Interpersonal Relationships at Home and at Work

Filters