Question 1

Rather than simply understanding the causes,effects,symptoms,and history of a problem,it is advisable to

Accepted Answer

A)  identify your own goals. 
B)  determine your partner's goals. 
C)  list overlapping goals. 
D)  generate multiple solutions. 
A)  identify your own goals. 
B)  determine your partner's goals. 
C)  list overlapping goals. 
D)  generate multiple solutions.

Question 2

The first phase in the conflict process occurs when

Accepted Answer

A)  you view differences as problematic and become frustrated. 
B)  you begin seeking ways to manage conflict. 
C)  you become aware that there are differences between you and another person. 
D)  you communicate with another person about your differences. 
A)  you view differences as problematic and become frustrated. 
B)  you begin seeking ways to manage conflict. 
C)  you become aware that there are differences between you and another person. 
D)  you communicate with another person about your differences.

Question 3

Asking questions such as "What do we both want?" and "Where are we already agreeing?" are ways that partners who use a collaborative conflict style

Accepted Answer

A)  generate many options to solve the problem. 
B)  focus on shared interests. 
C)  base decisions on objective criteria. 
D)  separate people from the problem. 
A)  generate many options to solve the problem. 
B)  focus on shared interests. 
C)  base decisions on objective criteria. 
D)  separate people from the problem.

Question 4

During the resolution stage of conflict

Accepted Answer

A)  partners try to manage the conflict. 
B)  partners monitor whether they are satisfied with the resolution. 
C)  partners engage in an expressed struggle. 
D)  partners become aware that differences between them exist. 
A)  partners try to manage the conflict. 
B)  partners monitor whether they are satisfied with the resolution. 
C)  partners engage in an expressed struggle. 
D)  partners become aware that differences between them exist.

Question 5

A major obstacle to managing conflict is the anger we experience when we feel our needs are not being met.Give an example of a time when you had a hard time managing your anger and that of the other person and explain how you could manage the anger next time should another such situation arise.

Accepted Answer

Answers will vary,but should contain the

Question 6

It is a myth that conflicts can always be resolved because

Accepted Answer

A)  some conflicts are so intense that individuals may have to agree to disagree. 
B)  conflict is a healthy component of our relationships. 
C)  conflict is a normal and productive part of group interaction. 
D)  sometimes partners have different needs or goals. 
A)  some conflicts are so intense that individuals may have to agree to disagree. 
B)  conflict is a healthy component of our relationships. 
C)  conflict is a normal and productive part of group interaction. 
D)  sometimes partners have different needs or goals.

Question 7

When you plan your message,you might consider

Accepted Answer

A)  supporting verbal messages with nonverbal behaviours. 
B)  identifying your goal and determining what outcome you would like. 
C)  giving yourself a cooling-off period. 
D)  engaging in self-talk. 
A)  supporting verbal messages with nonverbal behaviours. 
B)  identifying your goal and determining what outcome you would like. 
C)  giving yourself a cooling-off period. 
D)  engaging in self-talk.

Question 8

As a child,you were very dependent on your parents; as you got older,you became less dependent on them.This is an example of the principle that

Accepted Answer

A)  power is negotiated. 
B)  power is circumstantial. 
C)  power exists in all relationships. 
D)  both people in a relationship have some power. 
A)  power is negotiated. 
B)  power is circumstantial. 
C)  power exists in all relationships. 
D)  both people in a relationship have some power.

Question 9

Compliance gaining is

Accepted Answer

A)  managing conflict by finding the middle ground. 
B)  taking persuasive actions to get others to comply with our goals. 
C)  a negotiation strategy. 
D)  a sign of a poor interpersonal relationship. 
A)  managing conflict by finding the middle ground. 
B)  taking persuasive actions to get others to comply with our goals. 
C)  a negotiation strategy. 
D)  a sign of a poor interpersonal relationship.

Question 10

Keep trying,take the issue to an impartial person,or agree to disagree are ways to

Accepted Answer

A)  proceed when a mutually acceptable solution cannot be found. 
B)  analyze a problem. 
C)  restore relationships. 
D)  manage goals. 
A)  proceed when a mutually acceptable solution cannot be found. 
B)  analyze a problem. 
C)  restore relationships. 
D)  manage goals.

Question 11

Which of the following best describes the demand-withdrawal pattern?

Accepted Answer

A)  The parent makes a pointed request, and the teenager responds by changing the subject. 
B)  The parent makes a pointed request, and the teenager responds competitively. 
C)  The parent makes a pointed request, and the teenager responds accommodatingly. 
D)  The parent makes a pointed request, and the teenager responds collaboratively. 
A)  The parent makes a pointed request, and the teenager responds by changing the subject. 
B)  The parent makes a pointed request, and the teenager responds competitively. 
C)  The parent makes a pointed request, and the teenager responds accommodatingly. 
D)  The parent makes a pointed request, and the teenager responds collaboratively.

Question 12

When would collaboration not be the best approach to conflict management? Give an example and explain what other method may work better.

Accepted Answer

One of the disadvantages of the collabor

Question 13

Selecting a mutually acceptable time and place to discuss a conflict,planning your message,and avoiding personal attacks and name calling are all ways to

Accepted Answer

A)  manage the problem. 
B)  manage information. 
C)  manage emotions. 
D)  manage goals. 
A)  manage the problem. 
B)  manage information. 
C)  manage emotions. 
D)  manage goals.

Question 14

Using specific examples,explain how each of the five conflict styles-avoidance,accommodation,competition,compromise,and collaboration-are related to the dimensions of concern for self and concern for others.

Accepted Answer

* Avoidance is a style that demonstrates

Question 15

During the follow-up stage of conflict

Accepted Answer

A)  partners become frustrated and angry over a conflict. 
B)  partners communicate with each other regarding differences. 
C)  partners seek ways to manage the conflict. 
D)  partners confirm their satisfaction with the resolution. 
A)  partners become frustrated and angry over a conflict. 
B)  partners communicate with each other regarding differences. 
C)  partners seek ways to manage the conflict. 
D)  partners confirm their satisfaction with the resolution.

Question 16

Managing information assists in

Accepted Answer

A)  identifying when we are experiencing a conflict. 
B)  accurately identifying goals that partners seek. 
C)  promoting mutual understanding. 
D)  conducting a problem-solving exercise to resolve the conflict. 
A)  identifying when we are experiencing a conflict. 
B)  accurately identifying goals that partners seek. 
C)  promoting mutual understanding. 
D)  conducting a problem-solving exercise to resolve the conflict.

Question 17

The approach to conflict that may produce a "pseudo-solution" is

Accepted Answer

A)  accommodation. 
B)  competition. 
C)  avoidance. 
D)  collaboration. 
A)  accommodation. 
B)  competition. 
C)  avoidance. 
D)  collaboration.

Question 18

You can signal that you wish to collaborate rather than control by

Accepted Answer

A)  writing out the key ideas you want to discuss ahead of time. 
B)  arranging a mutually agreeable time and place to discuss the conflict. 
C)  speaking calmly, using direct eye contact, and maintaining a natural facial expression. 
D)  identifying your goal and the outcome you'd like. 
A)  writing out the key ideas you want to discuss ahead of time. 
B)  arranging a mutually agreeable time and place to discuss the conflict. 
C)  speaking calmly, using direct eye contact, and maintaining a natural facial expression. 
D)  identifying your goal and the outcome you'd like.

Question 19

Some disagreements are so intense and the perception of partners are so fixed it becomes a myth to say that

Accepted Answer

A)  conflicts can always be resolved. 
B)  conflicts can always be avoided. 
C)  conflicts are a sign of a poor interpersonal relationship. 
D)  conflicts are always bad. 
A)  conflicts can always be resolved. 
B)  conflicts can always be avoided. 
C)  conflicts are a sign of a poor interpersonal relationship. 
D)  conflicts are always bad.

Question 20

Pseudo-conflict occurs when

Accepted Answer

A)  partners miss the meaning in a message. 
B)  partners disagree over the choice of action to achieve their goals. 
C)  partners have extremely different degrees of power. 
D)  partners feel personally attacked. 
A)  partners miss the meaning in a message. 
B)  partners disagree over the choice of action to achieve their goals. 
C)  partners have extremely different degrees of power. 
D)  partners feel personally attacked.

Rather than simply understanding the causes,effects,symptoms,and history of a problem,it is advisable to

The first phase in the conflict process occurs when

Asking questions such as "What do we both want?" and "Where are we already agreeing?" are ways that partners who use a collaborative conflict style

During the resolution stage of conflict

A major obstacle to managing conflict is the anger we experience when we feel our needs are not being met.Give an example of a time when you had a hard time managing your anger and that of the other person and explain how you could manage the anger next time should another such situation arise.

It is a myth that conflicts can always be resolved because

When you plan your message,you might consider

As a child,you were very dependent on your parents; as you got older,you became less dependent on them.This is an example of the principle that

Compliance gaining is

Keep trying,take the issue to an impartial person,or agree to disagree are ways to

Which of the following best describes the demand-withdrawal pattern?

When would collaboration not be the best approach to conflict management? Give an example and explain what other method may work better.

Selecting a mutually acceptable time and place to discuss a conflict,planning your message,and avoiding personal attacks and name calling are all ways to

Using specific examples,explain how each of the five conflict styles-avoidance,accommodation,competition,compromise,and collaboration-are related to the dimensions of concern for self and concern for others.

During the follow-up stage of conflict

Managing information assists in

The approach to conflict that may produce a "pseudo-solution" is

You can signal that you wish to collaborate rather than control by

Some disagreements are so intense and the perception of partners are so fixed it becomes a myth to say that

Pseudo-conflict occurs when

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Interpersonal Communication and Diversity: Adapting to Others

Listening and Responding Skills

Verbal Communication Skills

Nonverbal Communication Skills

Understanding Interpersonal Relationships

Managing Relationship Challenges

Interpersonal Relationships at Home and at Work

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Exam 8: Conflict Management Skills

Rather than simply understanding the causes,effects,symptoms,and history of a problem,it is advisable to

The first phase in the conflict process occurs when

Asking questions such as "What do we both want?" and "Where are we already agreeing?" are ways that partners who use a collaborative conflict style

During the resolution stage of conflict

A major obstacle to managing conflict is the anger we experience when we feel our needs are not being met.Give an example of a time when you had a hard time managing your anger and that of the other person and explain how you could manage the anger next time should another such situation arise.

It is a myth that conflicts can always be resolved because

When you plan your message,you might consider

As a child,you were very dependent on your parents; as you got older,you became less dependent on them.This is an example of the principle that

Compliance gaining is

Keep trying,take the issue to an impartial person,or agree to disagree are ways to

Which of the following best describes the demand-withdrawal pattern?

When would collaboration not be the best approach to conflict management? Give an example and explain what other method may work better.

Selecting a mutually acceptable time and place to discuss a conflict,planning your message,and avoiding personal attacks and name calling are all ways to

Using specific examples,explain how each of the five conflict styles-avoidance,accommodation,competition,compromise,and collaboration-are related to the dimensions of concern for self and concern for others.

During the follow-up stage of conflict

Managing information assists in

The approach to conflict that may produce a "pseudo-solution" is

You can signal that you wish to collaborate rather than control by

Some disagreements are so intense and the perception of partners are so fixed it becomes a myth to say that

Pseudo-conflict occurs when

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Interpersonal Communication and Diversity: Adapting to Others

Listening and Responding Skills

Verbal Communication Skills

Nonverbal Communication Skills

Understanding Interpersonal Relationships

Managing Relationship Challenges

Interpersonal Relationships at Home and at Work

Filters