Question 1

Match the following.You may use a response once,more than once,or not at all.
-Does not interact with the environment

Accepted Answer

A) Open systems 
B) Closed systems 
C) Entropy 
D) Synergy 
E) System 
A) Open systems 
B) Closed systems 
C) Entropy 
D) Synergy 
E) System

Question 2

According to contingency theory,management is more art than science.

Accepted Answer

A) True 
 B)False

Question 3

At Toyota,each task operating employees and machines perform is carefully studied to promote maximum productivity.Some tasks are examined using time and motion studies to standardize work methods.What management approach is Toyota using?

Accepted Answer

A)  Human relations management 
B)  Scientific management 
C)  Management science 
D)  Contingency theory 
E)  Administrative management 
A)  Human relations management 
B)  Scientific management 
C)  Management science 
D)  Contingency theory 
E)  Administrative management

Question 4

The North Korean government is attempting to isolate citizens from outside influence.It is trying to create a closed system.

Accepted Answer

A) True 
 B)False

Question 5

The United States Postal Service has been losing money for years.Social media have created many alternatives for communication.The Postal Service's decline is an example of

Accepted Answer

A)  closed system inversion. 
B)  open system thinking. 
C)  synergy. 
D)  subsystem failure. 
E)  entropy. 
A)  closed system inversion. 
B)  open system thinking. 
C)  synergy. 
D)  subsystem failure. 
E)  entropy.

Question 6

Which of the following statements about the Hawthorne studies is FALSE?

Accepted Answer

A)  The Hawthorne studies initiated work in the human relations movement. 
B)  The Hawthorne studies indicated the need to consider the social aspects of the organization. 
C)  The Hawthorne studies showed that group norms exert a powerful influence on the members of a group. 
D)  The Hawthorne studies confirmed that incentive pay plans are an effective means of increasing production. 
E)  The Hawthorne studies found that money cannot be used as a motivator for workers. 
A)  The Hawthorne studies initiated work in the human relations movement. 
B)  The Hawthorne studies indicated the need to consider the social aspects of the organization. 
C)  The Hawthorne studies showed that group norms exert a powerful influence on the members of a group. 
D)  The Hawthorne studies confirmed that incentive pay plans are an effective means of increasing production. 
E)  The Hawthorne studies found that money cannot be used as a motivator for workers.

Question 7

The ____ businesses has increased diversity in many organizations.

Accepted Answer

A)  service-orientation of 
B)  use of social media by 
C)  globalization of 
D)  social responsibility by 
E)  ethics of 
A)  service-orientation of 
B)  use of social media by 
C)  globalization of 
D)  social responsibility by 
E)  ethics of

Question 8

How has social media impacted privacy,ethics,and social responsibility?

Accepted Answer

Social media has had a significant impac

Question 9

Theory and history are important only to top managers today.

Accepted Answer

A) True 
 B)False

Question 10

What is a universal perspective? List three examples.How does contingency perspective integrate other perspectives?

Accepted Answer

A universal perspective refers to a broa

Question 11

Operations management is concerned with

Accepted Answer

A)  the application of various processes and systems used by an organization. 
B)  systems created to store and provide information for managerial decision making. 
C)  the scientific analysis of the work elements of a job. 
D)  the development of mathematical and statistical tools and techniques for managerial decision making. 
E)  None of these choices 
A)  the application of various processes and systems used by an organization. 
B)  systems created to store and provide information for managerial decision making. 
C)  the scientific analysis of the work elements of a job. 
D)  the development of mathematical and statistical tools and techniques for managerial decision making. 
E)  None of these choices

Question 12

Which of the following statements correctly describes the early practice of management?

Accepted Answer

A)  The practice of management began about 100 years ago. 
B)  Early economists were concerned with managerial efficiency and effectiveness. 
C)  By 1900,most organizations were large. 
D)  Survival was not an issue in most organizations before 1900. 
E)  The scientific study of management as a field of inquiry dates back to the nineteenth century. 
A)  The practice of management began about 100 years ago. 
B)  Early economists were concerned with managerial efficiency and effectiveness. 
C)  By 1900,most organizations were large. 
D)  Survival was not an issue in most organizations before 1900. 
E)  The scientific study of management as a field of inquiry dates back to the nineteenth century.

Question 13

Barnard's theory on the acceptance of managerial authority states that

Accepted Answer

A)  supervisors have inherent authority. 
B)  supervisors have charismatic authority. 
C)  if subordinates view a supervisor's directive as appropriate to organizational goals,they will accept his or her authority. 
D)  so long as subordinates are able to comply with a supervisor's directives,they will accept his or her authority. 
E)  supervisors have no authority unless subordinates are willing to grant it to them. 
A)  supervisors have inherent authority. 
B)  supervisors have charismatic authority. 
C)  if subordinates view a supervisor's directive as appropriate to organizational goals,they will accept his or her authority. 
D)  so long as subordinates are able to comply with a supervisor's directives,they will accept his or her authority. 
E)  supervisors have no authority unless subordinates are willing to grant it to them.

Question 14

When AT&T uses time and motion studies to improve productivity,it is applying the principles of ____________________.

Accepted Answer

scientific

Question 15

Staff Sergeant Tyra Bradford is a platoon sergeant.She uses whatever style of management seems to fit the situation.Her management style fits which theory of management?

Accepted Answer

A)  Bureaucratic management 
B)  TQM 
C)  The contingency approach 
D)  Theory X and Y 
E)  Qualitative management 
A)  Bureaucratic management 
B)  TQM 
C)  The contingency approach 
D)  Theory X and Y 
E)  Qualitative management

Question 16

Scientific management focuses specifically on the development of scientific models.

Accepted Answer

A) True 
 B)False

Question 17

A law firm actually billed the mother of an employee who died almost $20,000 for work that was required to settle the son's pending cases.The organization considers itself to be more important than the individual.This example deals with one of the drawbacks to the use of the ____ perspective of management.

Accepted Answer

A)  human resource 
B)  behavioral 
C)  classical 
D)  contingency 
E)  industrial psychology 
A)  human resource 
B)  behavioral 
C)  classical 
D)  contingency 
E)  industrial psychology

Question 18

The Blue Rooster is a bakery.It sells 12 flavors of bread,made fresh daily.Some types of dough require time to rise.If they are handled too soon or too late the texture and flavor is ruined.The importance of scheduling indicates that The Blue Rooster should adopt the ____ perspective.

Accepted Answer

A)  organizational behavior 
B)  scientific management 
C)  administrative management 
D)  management science 
E)  systems management 
A)  organizational behavior 
B)  scientific management 
C)  administrative management 
D)  management science 
E)  systems management

Question 19

Which of the following statements characterizes the thinking that emerged from the Hawthorne studies?

Accepted Answer

A)  If jobs are properly designed and proper incentives provided,predictable results will follow. 
B)  Workers will perform their jobs as they are told to and will maximize their output so as to increase their pay. 
C)  Concern for the worker will lead to greater worker satisfaction,which will then lead to increased output. 
D)  Workers generally dislike work and need to be closely supervised to ensure adequate productivity. 
E)  People are motivated primarily by money. 
A)  If jobs are properly designed and proper incentives provided,predictable results will follow. 
B)  Workers will perform their jobs as they are told to and will maximize their output so as to increase their pay. 
C)  Concern for the worker will lead to greater worker satisfaction,which will then lead to increased output. 
D)  Workers generally dislike work and need to be closely supervised to ensure adequate productivity. 
E)  People are motivated primarily by money.

Question 20

Margaret treats employees fairly by treating them differently,each according to individual needs.She understands the application of ____________________ perspective.

Accepted Answer

The answer of Margaret treats employees fairly by treating them...

Match the following.You may use a response once,more than once,or not at all. -Does not interact with the environment

According to contingency theory,management is more art than science.

At Toyota,each task operating employees and machines perform is carefully studied to promote maximum productivity.Some tasks are examined using time and motion studies to standardize work methods.What management approach is Toyota using?

The North Korean government is attempting to isolate citizens from outside influence.It is trying to create a closed system.

The United States Postal Service has been losing money for years.Social media have created many alternatives for communication.The Postal Service's decline is an example of

Which of the following statements about the Hawthorne studies is FALSE?

The ____ businesses has increased diversity in many organizations.

How has social media impacted privacy,ethics,and social responsibility?

Theory and history are important only to top managers today.

What is a universal perspective? List three examples.How does contingency perspective integrate other perspectives?

Operations management is concerned with

Which of the following statements correctly describes the early practice of management?

Barnard's theory on the acceptance of managerial authority states that

When AT&T uses time and motion studies to improve productivity,it is applying the principles of ____________________.

Staff Sergeant Tyra Bradford is a platoon sergeant.She uses whatever style of management seems to fit the situation.Her management style fits which theory of management?

Scientific management focuses specifically on the development of scientific models.

The Blue Rooster is a bakery.It sells 12 flavors of bread,made fresh daily.Some types of dough require time to rise.If they are handled too soon or too late the texture and flavor is ruined.The importance of scheduling indicates that The Blue Rooster should adopt the ____ perspective.

Which of the following statements characterizes the thinking that emerged from the Hawthorne studies?

Margaret treats employees fairly by treating them differently,each according to individual needs.She understands the application of ____________________ perspective.

Managing and the Managers Job

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters

Exam 2: Traditional and Contemporary Opportunities and Challenges

Match the following.You may use a response once,more than once,or not at all. -Does not interact with the environment

According to contingency theory,management is more art than science.

At Toyota,each task operating employees and machines perform is carefully studied to promote maximum productivity.Some tasks are examined using time and motion studies to standardize work methods.What management approach is Toyota using?

The North Korean government is attempting to isolate citizens from outside influence.It is trying to create a closed system.

The United States Postal Service has been losing money for years.Social media have created many alternatives for communication.The Postal Service's decline is an example of

Which of the following statements about the Hawthorne studies is FALSE?

The ____ businesses has increased diversity in many organizations.

How has social media impacted privacy,ethics,and social responsibility?

Theory and history are important only to top managers today.

What is a universal perspective? List three examples.How does contingency perspective integrate other perspectives?

Operations management is concerned with

Which of the following statements correctly describes the early practice of management?

Barnard's theory on the acceptance of managerial authority states that

When AT&T uses time and motion studies to improve productivity,it is applying the principles of ____________________.

Staff Sergeant Tyra Bradford is a platoon sergeant.She uses whatever style of management seems to fit the situation.Her management style fits which theory of management?

Scientific management focuses specifically on the development of scientific models.

The Blue Rooster is a bakery.It sells 12 flavors of bread,made fresh daily.Some types of dough require time to rise.If they are handled too soon or too late the texture and flavor is ruined.The importance of scheduling indicates that The Blue Rooster should adopt the ____ perspective.

Which of the following statements characterizes the thinking that emerged from the Hawthorne studies?

Margaret treats employees fairly by treating them differently,each according to individual needs.She understands the application of ____________________ perspective.

Managing and the Managers Job

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters