Exam 10: The Order Entrysales Oes Process

The following systems flowchart depicts a portion of the OE/S Process: Required: Based on the flowchart (TB Figure 10.10): a.Complete the flowchart by matching the 8 blank items, which are indicated by the letters A through H with the 8 items listed below: 1.Bill of Lading 2.Compare order number and quantities 3.Completed picking ticket (with bar codes) 4.Display sales order 5.Enterprise database 6.Accept shipment 7.Packing Slip 8.Scan bar codes on picking ticket

______________________________ systems use the Internet to automate and manage purchases and the vendors from which these purchases are made.

At the time that the shipping notice is prepared and disseminated, two data stores within the OE/S process are normally updated.Those two data stores are the:

Below is a narrative of the "Validate sales order" portion of the order entry/sales process.Narrative Description How does the OE/S process then validate a customer order? First, process 1.1 verifies the availability of the requested inventory by consulting the inventory master data.If a sufficient level of inventory is on hand to satisfy the request, the order is forwarded for further processing, as depicted by the data flow "Inventory available order." Conversely, if a customer orders goods that are not in stock, process 1.1 runs a special back order routine.This routine determines the inventory requirement necessary to satisfy the order and then sends the back order request to the purchasing department.This activity is depicted by the "Back order" data flow, which in reality is a specific type of exception routine (i.e., a specific type of reject stub).After the goods are received, the order is routinely processed.If the customer refuses to accept a back order, then the sales event is terminated, and the order is rejected, as shown by the "Reject" data flow.Information from the order that has potential value to marketing is recorded in the marketing data store.After assuring inventory availability, process 1.2 establishes the customer's existence and then evaluates credit.With an enterprise system, one record should exist for each customer, wherever the customer is located and from whatever parts of the organization the customer makes purchases.This allows an organization to readily determine the amount of credit available to that customer worldwide.The credit check adds the amount of the order to accounts receivable balances, open sales orders (i.e., orders about to be receivables), and compare that total to the credit limit.If the customer has exceeded their credit limit, the order is rejected.Upon a successful credit approval, process 1.3 performs the following activities simultaneously: -Updates the inventory master data to allocate the quantity ordered to the sales order.The inventory balance could actually be reduced at this time to save a later update of the inventory master data.-Updates the sales order master data to indicate that a completed sales order has been created.-Disseminates the sales order.Required: From the DFD in TB Figure 10.4 and the narrative description above, explode bubble 1.0 into a lower-level diagram showing the details of that process by identifying the words that belong in items 1.to 18 (TB Figure 10.5).

Buy-side systems are designed to allow a company to market, sell, deliver and service goods and services to customers throughout the world via the Internet.

Analytical applications, which include ____________, are intended to allow the use of sophisticated statistical and other analytical software to help an organization's members develop insights about customers, processes, and markets.

The primary function of the OE/S process is to create information flows that support:

An example of a "rejection procedure" is a(n):

Confirm input acceptance in the OE/S process is a control plan that tells the customer service representative that the order has been accepted.

The file most important for ensuring validity of inputs is the:

The inventory master data normally contains standing data about each customer, such as name, billing and ship-to addresses, and telephone number.

In the OE/S process, the document that represents an independent authorization to ship goods to the customer is the:

In addition to the warehousing function, the three primary departments that you would expect to be part of a typical OE/S process are:

Which of the following data stores is designed primarily to serve the vertical information needs of the organization rather than the horizontal information flows?

The _________________________ data normally contains standing data about each customer, such as name, address, and telephone number.

Optical character recognition (OCR) devices use light reflection to read differences in code patterns in order to identify a labeled item.

In a typical OE/S process, validating a sales order likely would involve all of the following processes except:

A customer order triggers the OE/S process.

The OE/S process is part of the ____________ process.

In a logical DFD for the OE/S process, which of the following data stores is least likely to interact with the process validate sales order?