Exam 10: The Order Entrysales Oes Process

Data warehousing applications in organizations are usually viewed as being focused on either operational or analytical applications.

The order entry/sales (OE/S) process includes the first four steps in the ______________________________ process.

In a logical DFD for the OE/S process, which of the following data stores would you expect to be updated by the process execute shipping notice?

___________________________________ is a control plan that establishes, for shipping personnel, that someone other than warehouse personnel authorized a shipment.

A(n) ____________________ file is one that is reviewed on a current and regular basis for the purpose of taking action to clear the items from that file.

The following is a list of 10 control plans. Required: Listed below are ten system failures that have control implications.On the answer line to the left of each system failure, insert the capital letter from the list above of the best control plan to prevent the system failure from occurring.A letter should be used only once.

The flow of information from OE/S to marketing managers is an example of ____________________ information flows.

____________________ expect convenient and timely access to information about their order from order initiation through product delivery and until after the bill had been paid..

_____________ systems use the Internet to automate and manage vendors and purchases with the predominate technology being electronic data interchange (EDI).

The OE/S process addresses the decision needs of managers of various sales and marketing functions through the use of:

The concept behind __________________________ is to cultivate customer relationships by prospecting, acquiring, servicing, and retaining customers.

For companies using enterprise systems, CRM systems often share the same underlying database.

___________________________________ ensures that the correct goods are picked from the shelf and that any errors are detected and corrected in a timely manner (e.g., before the goods get to the shipping department).

For companies using enterprise systems, ____________________ systems often share the same database.

The OE/S process handles the processing and shipment of a customer order while another process actually bills the customer.With such a configuration, you would not expect the OE/S system to interface directly with the ________________________.

With companies facing global competition, firms are recognizing that their most important asset is:

A customer acknowledgement is sent to the billing department to notify them of a pending shipment.

In an entity-relationship (E-R) diagram for the OE/S process, you would expect that the word trigger would appear in the diamond showing the relationship between which of the following pairs of entities?

The concept behind_________________ is to cultivate customer relationships by prospecting, acquiring, servicing, and retaining customers.

The OE/S process sends the _________________________ notification to the billing/accounts receivable/cash receipts process to notify that process of a pending shipment..