Question 1

When a customer service representative enters data into the OE/S system, the first screen prompt is usually for the customer number.

Accepted Answer

A) True 
 B)False

Question 2

When the sales order department acknowledges a customer order, it is an example of a:

Accepted Answer

A) vertical information flow 
B) horizontal information flow 
C) both vertical and horizontal information flow 
D) neither vertical nor horizontal information flow 
A) vertical information flow 
B) horizontal information flow 
C) both vertical and horizontal information flow 
D) neither vertical nor horizontal information flow

Question 3

Sell-side systems use the Internet to automate and manage corporate vendors and purchases.

Accepted Answer

A) True 
 B)False

Question 4

In the E-R diagram for OE/S, SHIPMENTS generate the SALES_INVOICES.

Accepted Answer

A) True 
 B)False

Question 5

Sales-force automation software may be used to route calls to a particular sales representative who has previously worked with the customer.

Accepted Answer

A) True 
 B)False

Question 6

______________ applications can handle both B2B and B2C business transactions.

Accepted Answer

A) Customer relationship management 
B) Buy-side 
C) Sell-side 
D) E-business 
A) Customer relationship management 
B) Buy-side 
C) Sell-side 
D) E-business

Question 7

In the ER diagram for OE/S, STOCK_PICK triggers ____________________.

Accepted Answer

The answer of In the ER diagram for OE/S, STOCK_PICK...

Question 8

The first step in the order-to-cash process is ___________________________________.

Accepted Answer

customer p

Question 9

A valid shipping notice input is one that is supported by both

Accepted Answer

A) an approved sales order and a completed picking ticket 
B) an approved sales order and an actual shipment of goods 
C) an approved sales order and a customer acknowledgement 
D) an approved sales order and customer credit verification 
A) an approved sales order and a completed picking ticket 
B) an approved sales order and an actual shipment of goods 
C) an approved sales order and a customer acknowledgement 
D) an approved sales order and customer credit verification

Question 10

If a check of the inventory master data shows that the goods requested on a customer order are not in stock, an exception routine called a(n) _________________________ process is initiated.

Accepted Answer

The answer of If a check of the inventory master...

Question 11

A packing slip authorizes the warehouse to remove goods from the warehouse and send them to the shipping department.

Accepted Answer

A) True 
 B)False

Question 12

The entity-relationship (E-R) diagram below represents an order entry/sales process, but with the names of certain entities, characteristics of relationships, and relationship cardinalities removed from the diagram.The names omitted are:
   Required:
Complete TB Figure 10.8 by: 
a.Inserting the names from the above lists into the rectangles (entities) or diamonds (characteristics of the relationships), respectively, where they belong
b.Inserting a 1 or an N where necessary next to the connecting lines to indicate the cardinality of the relationships

Accepted Answer

The answer of The entity-relationship (E-R) diagram below represents an...

Question 13

TB Figure 10.1 below shows the horizontal perspective of an OE/S process.Functional titles and information flows, depicted as documents, generated or captured by the OE/S process have been omitted from the figured and listed underneath it.     Required: Number your paper from 1.to 23.Match the letter from the list to the appropriate number in TB Figure 10.1.

Accepted Answer

1.H 
9.M 
17.W
2.L 
10.N 
18.S

Question 14

The OE/S process sends the sales order notification to the billing/accounts receivable/cash receipts process to notify that process of a pending shipment.

Accepted Answer

A) True 
 B)False

Question 15

A customer acknowledgement is sent to the customer to notify him or her of the order's acceptance and the expected shipping date.

Accepted Answer

A) True 
 B)False

Question 16

______________________________ advises customer service representatives to check data entries for accuracy before moving on.

Accepted Answer

The answer of ______________________________ advises customer service representatives to check...

Question 17

A process for out-of-the-ordinary or erroneous events is called a(an) :

Accepted Answer

A) exception routine 
B) summary report 
C) corrective routine 
D) normal routine 
A) exception routine 
B) summary report 
C) corrective routine 
D) normal routine

Question 18

In the control matrix of the OE/S process, regarding shipping notice inputs, which of the following control goals is ensured by the control plan "compare input data with master data"?

Accepted Answer

A) input completeness and input accuracy 
B) input completeness and input validity 
C) input validity and input accuracy 
D) none of the above 
A) input completeness and input accuracy 
B) input completeness and input validity 
C) input validity and input accuracy 
D) none of the above

Question 19

CRM software is designed to manage all the data related to customers, such as marketing, field service, and contact management data.

Accepted Answer

A) True 
 B)False

Question 20

Input devices that capture printed images or documents and convert them into electronic digital signals that can be stored in computer media are called ____________________.

Accepted Answer

The answer of Input devices that capture printed images or...

When a customer service representative enters data into the OE/S system, the first screen prompt is usually for the customer number.

When the sales order department acknowledges a customer order, it is an example of a:

Sell-side systems use the Internet to automate and manage corporate vendors and purchases.

In the E-R diagram for OE/S, SHIPMENTS generate the SALES_INVOICES.

Sales-force automation software may be used to route calls to a particular sales representative who has previously worked with the customer.

______________ applications can handle both B2B and B2C business transactions.

In the ER diagram for OE/S, STOCK_PICK triggers ____________________.

The first step in the order-to-cash process is ___________________________________.

A valid shipping notice input is one that is supported by both

If a check of the inventory master data shows that the goods requested on a customer order are not in stock, an exception routine called a(n) _________________________ process is initiated.

A packing slip authorizes the warehouse to remove goods from the warehouse and send them to the shipping department.

The OE/S process sends the sales order notification to the billing/accounts receivable/cash receipts process to notify that process of a pending shipment.

A customer acknowledgement is sent to the customer to notify him or her of the order's acceptance and the expected shipping date.

______________________________ advises customer service representatives to check data entries for accuracy before moving on.

A process for out-of-the-ordinary or erroneous events is called a(an) :

In the control matrix of the OE/S process, regarding shipping notice inputs, which of the following control goals is ensured by the control plan "compare input data with master data"?

CRM software is designed to manage all the data related to customers, such as marketing, field service, and contact management data.

Input devices that capture printed images or documents and convert them into electronic digital signals that can be stored in computer media are called ____________________.

Introduction to Accounting Information Systems

Enterprise Systems

Electronic Business E-Business Systems

Documenting Information Systems

Database Management Systems

Relational Databases and Sql

Controlling Information Systems: Introduction to Enterprise Risk Management and Internal Control

Controlling Information Systems: Introduction to Pervasive Controls

Controlling Information Systems: Business Process and Application Controls

The Billingaccounts Receivable Cash Receipts Barcr Process

The Purchasing Process

Accounts Payablecash Disbursements Apcd Process

The Human Resources Process HR Management and Payroll Processes

Integrated Production Processes IPP

General Ledger and Business Reporting Glbr Process

Acquiring and Implementing Accounting Information Systems

Filters

Exam 10: The Order Entrysales Oes Process

When a customer service representative enters data into the OE/S system, the first screen prompt is usually for the customer number.

When the sales order department acknowledges a customer order, it is an example of a:

Sell-side systems use the Internet to automate and manage corporate vendors and purchases.

In the E-R diagram for OE/S, SHIPMENTS generate the SALES_INVOICES.

Sales-force automation software may be used to route calls to a particular sales representative who has previously worked with the customer.

______________ applications can handle both B2B and B2C business transactions.

In the ER diagram for OE/S, STOCK_PICK triggers ____________________.

The first step in the order-to-cash process is ___________________________________.

A valid shipping notice input is one that is supported by both

If a check of the inventory master data shows that the goods requested on a customer order are not in stock, an exception routine called a(n) _________________________ process is initiated.

A packing slip authorizes the warehouse to remove goods from the warehouse and send them to the shipping department.

The OE/S process sends the sales order notification to the billing/accounts receivable/cash receipts process to notify that process of a pending shipment.

A customer acknowledgement is sent to the customer to notify him or her of the order's acceptance and the expected shipping date.

______________________________ advises customer service representatives to check data entries for accuracy before moving on.

A process for out-of-the-ordinary or erroneous events is called a(an) :

In the control matrix of the OE/S process, regarding shipping notice inputs, which of the following control goals is ensured by the control plan "compare input data with master data"?

CRM software is designed to manage all the data related to customers, such as marketing, field service, and contact management data.

Input devices that capture printed images or documents and convert them into electronic digital signals that can be stored in computer media are called ____________________.

Introduction to Accounting Information Systems

Enterprise Systems

Electronic Business E-Business Systems

Documenting Information Systems

Database Management Systems

Relational Databases and Sql

Controlling Information Systems: Introduction to Enterprise Risk Management and Internal Control

Controlling Information Systems: Introduction to Pervasive Controls

Controlling Information Systems: Business Process and Application Controls

The Billingaccounts Receivable Cash Receipts Barcr Process

The Purchasing Process

Accounts Payablecash Disbursements Apcd Process

The Human Resources Process HR Management and Payroll Processes

Integrated Production Processes IPP

General Ledger and Business Reporting Glbr Process

Acquiring and Implementing Accounting Information Systems

Filters