Question 1

The theory under which people make the choice that promises them the greatest reward if they think they can get it is

Accepted Answer

A) goal-setting theory. 
B) equity theory. 
C) reinforcement theory. 
D) expectancy theory. 
E) two-factor theory. 
A) goal-setting theory. 
B) equity theory. 
C) reinforcement theory. 
D) expectancy theory. 
E) two-factor theory.

Question 2

____________ is the theory that attempts to explain behavior change by suggesting that behavior with positive consequences tends to be repeated while behavior with negative consequences tends not to be repeated.

Accepted Answer

A) Acquired needs theory 
B) Equity theory 
C) Expectancy theory 
D) Reinforcement theory 
E) Two-factor theory 
A) Acquired needs theory 
B) Equity theory 
C) Expectancy theory 
D) Reinforcement theory 
E) Two-factor theory

Question 3

______ is the set of psychological processes that arouse and direct goal-directed behavior.

Accepted Answer

A) Self-actualization 
B) Productivity 
C) Self-determination 
D) Reinforcement 
E) Motivation 
A) Self-actualization 
B) Productivity 
C) Self-determination 
D) Reinforcement 
E) Motivation

Question 4

Research shows that simplified jobs lead to all the following except

Accepted Answer

A) job dissatisfaction. 
B) poor mental health. 
C) low sense of accomplishment. 
D) low personal growth. 
E) increased productivity. 
A) job dissatisfaction. 
B) poor mental health. 
C) low sense of accomplishment. 
D) low personal growth. 
E) increased productivity.

Question 5

Do employees believe you will deliver the right rewards for the right performance?

Accepted Answer

Students answers on

Question 6

Even when he started his first job,Will was not content to be just one of the employees.His boss noticed that he often coached his coworkers about ways to improve their work,even when it wasn't his job.Will probably has a

Accepted Answer

A) high need for achievement. 
B) high need for affiliation. 
C) high need for attention. 
D) low need for achievement. 
E) high need for power. 
A) high need for achievement. 
B) high need for affiliation. 
C) high need for attention. 
D) low need for achievement. 
E) high need for power.

Question 7

This question contains two parts;be sure to answer both.First,explain at least four of the six types of compensation plans,giving an example of each.Next,imagine that you manage a medium-sized office that is trying to increase its profitability by cutting its expenses,such as office supplies,electricity,rent,and telephone bill.Which type of compensation plan would be most motivating to you in this situation? Why?

Accepted Answer

The answer of This question contains two parts;be sure to...

Question 8

__________ is the process of increasing the number of tasks in a job to increase variety and motivation.

Accepted Answer

A) Job rotation 
B) Job design 
C) Job development 
D) Job enlargement 
E) Job enrichment 
A) Job rotation 
B) Job design 
C) Job development 
D) Job enlargement 
E) Job enrichment

Question 9

When workers perceive they are being treated fairly on the job,they are most likely to

Accepted Answer

A) pass up promotional opportunities. 
B) support organizational change. 
C) be a whistle-blower. 
D) show improved safety practices. 
E) seek additional education. 
A) pass up promotional opportunities. 
B) support organizational change. 
C) be a whistle-blower. 
D) show improved safety practices. 
E) seek additional education.

Question 10

According to the acquired needs theory,the desire to influence others is part of the need for

Accepted Answer

A) power. 
B) affiliation. 
C) self-actualization. 
D) relatedness. 
E) achievement. 
A) power. 
B) affiliation. 
C) self-actualization. 
D) relatedness. 
E) achievement.

Question 11

When using goal-setting theory to motivate employees,managers should

Accepted Answer

A) set targets that are beyond employees' reach. 
B) set goals that are easily achievable. 
C) set general goals that are emotionally appealing. 
D) hold employees responsible for getting feedback. 
E) help workers understand and accept the goals. 
A) set targets that are beyond employees' reach. 
B) set goals that are easily achievable. 
C) set general goals that are emotionally appealing. 
D) hold employees responsible for getting feedback. 
E) help workers understand and accept the goals.

Question 12

This question contains several parts;be sure to answer each.First,define and explain the four types of reinforcement,including their effect on behavior.Next,imagine that you manage several hundred flight attendants as a flight services manager for a major airline.You have been receiving too many complaints about flight attendants being rude to passengers.In what ways might you use positive reinforcement to improve the situation? How might you use punishment?

Accepted Answer

Reinforcement is anything that causes a

Question 13

This question contains several parts;be sure to answer all of them.First,describe three nonmonetary ways of compensating and retaining employees.Second,imagine that you manage a small appliance store where salespeople are paid an hourly wage with no bonus or additional compensation.Recently,a big-box store has been luring away your best people by offering them not only a higher hourly wage,but also pay for performance (based on their sales).List and explain at least three ways to improve your employee retention.

Accepted Answer

Some employees will leave because they f

Question 14

After three shuttle accidents in three months,one of which resulted in a critical injury to a driver,Citywide Shuttle drivers received additional training,and the company retrofitted all shuttles with new braking systems.Which of Maslow's needs are addressed by Citywide Shuttle's actions?

Accepted Answer

A) self-actualization 
B) safety 
C) love 
D) esteem 
E) physiological 
A) self-actualization 
B) safety 
C) love 
D) esteem 
E) physiological

Question 15

Nancy's employer distributes checks at the end of each quarter,representing an equitable portion of 5 percent of the company's pretax profits for the previous period.These checks represent

Accepted Answer

A) pay for performance. 
B) pay for knowledge. 
C) profit sharing. 
D) a bonus. 
E) gainsharing. 
A) pay for performance. 
B) pay for knowledge. 
C) profit sharing. 
D) a bonus. 
E) gainsharing.

Question 16

______ is the expectation that successful performance of the task will lead to the desired outcome.

Accepted Answer

A) Expectancy 
B) Reinforcement 
C) Valence 
D) Effort 
E) Instrumentality 
A) Expectancy 
B) Reinforcement 
C) Valence 
D) Effort 
E) Instrumentality

Question 17

Need for affiliation: "I need close relationships." This is the desire for warm and friendly relations with other people.
Managers should attempt to create work environments for individual employees depending on the individual's own pattern of these needs.They should apply acquired needs theory by appealing to preferences associated with each need when they set goals,provide feedback,assign tasks,and design jobs.

Accepted Answer

Employees with a high need for achieveme

Question 18

Intrinsic motivation is not as long lasting as extrinsic motivation,and intrinsic motivation has a less positive impact on task performance.

Accepted Answer

A) True 
 B)False

The theory under which people make the choice that promises them the greatest reward if they think they can get it is

____________ is the theory that attempts to explain behavior change by suggesting that behavior with positive consequences tends to be repeated while behavior with negative consequences tends not to be repeated.

______ is the set of psychological processes that arouse and direct goal-directed behavior.

Research shows that simplified jobs lead to all the following except

Do employees believe you will deliver the right rewards for the right performance?

Even when he started his first job,Will was not content to be just one of the employees.His boss noticed that he often coached his coworkers about ways to improve their work,even when it wasn't his job.Will probably has a

__________ is the process of increasing the number of tasks in a job to increase variety and motivation.

When workers perceive they are being treated fairly on the job,they are most likely to

According to the acquired needs theory,the desire to influence others is part of the need for

When using goal-setting theory to motivate employees,managers should

After three shuttle accidents in three months,one of which resulted in a critical injury to a driver,Citywide Shuttle drivers received additional training,and the company retrofitted all shuttles with new braking systems.Which of Maslow's needs are addressed by Citywide Shuttle's actions?

Nancy's employer distributes checks at the end of each quarter,representing an equitable portion of 5 percent of the company's pretax profits for the previous period.These checks represent

______ is the expectation that successful performance of the task will lead to the desired outcome.

Intrinsic motivation is not as long lasting as extrinsic motivation,and intrinsic motivation has a less positive impact on task performance.

The Exceptional Manager: What You Do How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

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Exam 12: Motivating Employees: Achieving Superior Performance in the Workplace

The theory under which people make the choice that promises them the greatest reward if they think they can get it is

____________ is the theory that attempts to explain behavior change by suggesting that behavior with positive consequences tends to be repeated while behavior with negative consequences tends not to be repeated.

______ is the set of psychological processes that arouse and direct goal-directed behavior.

Research shows that simplified jobs lead to all the following except

Do employees believe you will deliver the right rewards for the right performance?

Even when he started his first job,Will was not content to be just one of the employees.His boss noticed that he often coached his coworkers about ways to improve their work,even when it wasn't his job.Will probably has a

__________ is the process of increasing the number of tasks in a job to increase variety and motivation.

When workers perceive they are being treated fairly on the job,they are most likely to

According to the acquired needs theory,the desire to influence others is part of the need for

When using goal-setting theory to motivate employees,managers should

After three shuttle accidents in three months,one of which resulted in a critical injury to a driver,Citywide Shuttle drivers received additional training,and the company retrofitted all shuttles with new braking systems.Which of Maslow's needs are addressed by Citywide Shuttle's actions?

Nancy's employer distributes checks at the end of each quarter,representing an equitable portion of 5 percent of the company's pretax profits for the previous period.These checks represent

______ is the expectation that successful performance of the task will lead to the desired outcome.

Intrinsic motivation is not as long lasting as extrinsic motivation,and intrinsic motivation has a less positive impact on task performance.

The Exceptional Manager: What You Do How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters