Question 1

Define the self-determination theory and explain the three innate needs that influence behavior and well-being.

Accepted Answer

The self-determination theory assumes th

Question 2

In using reinforcement,a manager should

Accepted Answer

A) clearly communicate the desired behavior. 
B) reward both desired and undesired behavior. 
C) give all employees the same rewards to ensure fairness. 
D) save rewards for weekly or monthly celebrations. 
E) avoid using punishment. 
A) clearly communicate the desired behavior. 
B) reward both desired and undesired behavior. 
C) give all employees the same rewards to ensure fairness. 
D) save rewards for weekly or monthly celebrations. 
E) avoid using punishment.

Question 3

Which of the following is NOT a contingency factor in the job characteristics model?

Accepted Answer

A) autonomy 
B) knowledge 
C) skills 
D) desire for personal growth 
E) context satisfactions such as right working conditions and pay 
A) autonomy 
B) knowledge 
C) skills 
D) desire for personal growth 
E) context satisfactions such as right working conditions and pay

Question 4

To be most motivating,goals should be specific and challenging but achievable.

Accepted Answer

A) True 
 B)False

Question 5

According to Herzberg,which of the following is an example of a hygiene factor?

Accepted Answer

A) responsibility 
B) advancement 
C) the work itself 
D) recognition 
E) interpersonal relationships 
A) responsibility 
B) advancement 
C) the work itself 
D) recognition 
E) interpersonal relationships

Question 6

New research shows that the cubicle is not a motivational environment,stifling creativity and morale for many workers.

Accepted Answer

A) True 
 B)False

Question 7

_______ is the use of desirable consequences to strengthen a particular behavior.

Accepted Answer

A) Constructive feedback 
B) Extinction 
C) Intrinsic motivation 
D) Negative reinforcement 
E) Positive reinforcement 
A) Constructive feedback 
B) Extinction 
C) Intrinsic motivation 
D) Negative reinforcement 
E) Positive reinforcement

Question 8

An accounting firm reimburses employees for tuition and fees if they complete job-related coursework with a B or better.The accounting firm's tuition-reimbursement policy helps its employees meet their _______ needs.

Accepted Answer

A) love 
B) esteem 
C) self-actualization 
D) safety 
E) physiological 
A) love 
B) esteem 
C) self-actualization 
D) safety 
E) physiological

Question 9

A climate for justice makes a difference.

Accepted Answer

Students should give examples from their

Question 10

Victoria runs a flower shop.She recently made some changes so that one employee answers phones and completes the order and payment process,while another creates arrangements,and a third packages and delivers floral arrangements.Previously,each employee was responsible for the order from the phone call through the delivery.Victoria has made changes to

Accepted Answer

A) feedback. 
B) autonomy. 
C) task significance. 
D) skill variety. 
E) task identity. 
A) feedback. 
B) autonomy. 
C) task significance. 
D) skill variety. 
E) task identity.

Question 11

Those with a high need for achievement may be the least efficient managers because they may resist making decisions that make others resent them.

Accepted Answer

A) True 
 B)False

Question 12

According to Herzberg's two-factor theory,in the zone between the motivating factors and the hygiene factors,employees are

Accepted Answer

A) dissatisfied. 
B) satisfied. 
C) unmotivated. 
D) neither satisfied nor dissatisfied. 
E) stagnant. 
A) dissatisfied. 
B) satisfied. 
C) unmotivated. 
D) neither satisfied nor dissatisfied. 
E) stagnant.

Question 13

Maslow's levels of needs,in order from lowest (most basic)to highest level,are

Accepted Answer

A) self-actualization,esteem,love,safety,and physiological. 
B) safety,love,esteem,self-actualization,and physiological. 
C) physiological,safety,self-actualization,esteem,and love. 
D) safety,physiological,esteem,love,and self-actualization. 
E) physiological,safety,love,esteem,and self-actualization. 
A) self-actualization,esteem,love,safety,and physiological. 
B) safety,love,esteem,self-actualization,and physiological. 
C) physiological,safety,self-actualization,esteem,and love. 
D) safety,physiological,esteem,love,and self-actualization. 
E) physiological,safety,love,esteem,and self-actualization.

Question 14

_____ is the weakening of behavior by ignoring it or making sure it is not reinforced.

Accepted Answer

A) Positive reinforcement 
B) Intrinsic motivation 
C) Punishment 
D) Extinction 
E) Negative reinforcement 
A) Positive reinforcement 
B) Intrinsic motivation 
C) Punishment 
D) Extinction 
E) Negative reinforcement

Question 15

Using self-determination theory to motivate employees at Cloud9,a data storage company,the vice chair makes 10-20 phone calls a day to thank special employees "caught doing something right." The vice chair is fulfilling her employees' ______ needs.

Accepted Answer

A) competence 
B) autonomy 
C) relatedness 
D) equity 
E) love 
A) competence 
B) autonomy 
C) relatedness 
D) equity 
E) love

Question 16

______ involves division of an organization's work among its employees and applies motivational theories to jobs to increase satisfaction and performance.

Accepted Answer

A) Job enlargement 
B) Job development 
C) Job simplification 
D) Job design 
E) Job enrichment 
A) Job enlargement 
B) Job development 
C) Job simplification 
D) Job design 
E) Job enrichment

Question 17

Of the following,which is not a core job characteristic?

Accepted Answer

A) autonomy 
B) skill variety 
C) task significance 
D) teamwork 
E) task identity 
A) autonomy 
B) skill variety 
C) task significance 
D) teamwork 
E) task identity

Question 18

This question contains two parts;be sure to answer both.First,define job enlargement.Next,imagine that you are the front-end manager of a supermarket.You manage all the cashiers,baggers,and the customer-service desk.Recognizing that each of these jobs is repetitive without much variety,you want to enlarge each job to increase employee engagement and satisfaction.How might you enlarge the jobs you manage?

Accepted Answer

Job enlargement consists of building int

Question 19

_______ perspectives are theories that try to understand the thought processes by which people decide how to act.

Accepted Answer

A) Needs-based 
B) Reinforcement 
C) Job design 
D) Process 
E) Cognitive 
A) Needs-based 
B) Reinforcement 
C) Job design 
D) Process 
E) Cognitive

Question 20

As a maintenance person for the air force,Alex services aircraft engines,which protects the lives and safety of military personnel and increases their ability to conduct missions.Alex's job has a high level of

Accepted Answer

A) task significance. 
B) task identity. 
C) skill variety. 
D) autonomy. 
E) feedback. 
A) task significance. 
B) task identity. 
C) skill variety. 
D) autonomy. 
E) feedback.

Define the self-determination theory and explain the three innate needs that influence behavior and well-being.

In using reinforcement,a manager should

Which of the following is NOT a contingency factor in the job characteristics model?

To be most motivating,goals should be specific and challenging but achievable.

According to Herzberg,which of the following is an example of a hygiene factor?

New research shows that the cubicle is not a motivational environment,stifling creativity and morale for many workers.

_______ is the use of desirable consequences to strengthen a particular behavior.

An accounting firm reimburses employees for tuition and fees if they complete job-related coursework with a B or better.The accounting firm's tuition-reimbursement policy helps its employees meet their _______ needs.

A climate for justice makes a difference.

Those with a high need for achievement may be the least efficient managers because they may resist making decisions that make others resent them.

According to Herzberg's two-factor theory,in the zone between the motivating factors and the hygiene factors,employees are

Maslow's levels of needs,in order from lowest (most basic)to highest level,are

_____ is the weakening of behavior by ignoring it or making sure it is not reinforced.

Using self-determination theory to motivate employees at Cloud9,a data storage company,the vice chair makes 10-20 phone calls a day to thank special employees "caught doing something right." The vice chair is fulfilling her employees' ______ needs.

______ involves division of an organization's work among its employees and applies motivational theories to jobs to increase satisfaction and performance.

Of the following,which is not a core job characteristic?

_______ perspectives are theories that try to understand the thought processes by which people decide how to act.

As a maintenance person for the air force,Alex services aircraft engines,which protects the lives and safety of military personnel and increases their ability to conduct missions.Alex's job has a high level of

The Exceptional Manager: What You Do How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

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Exam 12: Motivating Employees: Achieving Superior Performance in the Workplace

Define the self-determination theory and explain the three innate needs that influence behavior and well-being.

In using reinforcement,a manager should

Which of the following is NOT a contingency factor in the job characteristics model?

To be most motivating,goals should be specific and challenging but achievable.

According to Herzberg,which of the following is an example of a hygiene factor?

New research shows that the cubicle is not a motivational environment,stifling creativity and morale for many workers.

_______ is the use of desirable consequences to strengthen a particular behavior.

An accounting firm reimburses employees for tuition and fees if they complete job-related coursework with a B or better.The accounting firm's tuition-reimbursement policy helps its employees meet their _______ needs.

A climate for justice makes a difference.

Those with a high need for achievement may be the least efficient managers because they may resist making decisions that make others resent them.

According to Herzberg's two-factor theory,in the zone between the motivating factors and the hygiene factors,employees are

Maslow's levels of needs,in order from lowest (most basic)to highest level,are

_____ is the weakening of behavior by ignoring it or making sure it is not reinforced.

Using self-determination theory to motivate employees at Cloud9,a data storage company,the vice chair makes 10-20 phone calls a day to thank special employees "caught doing something right." The vice chair is fulfilling her employees' ______ needs.

______ involves division of an organization's work among its employees and applies motivational theories to jobs to increase satisfaction and performance.

Of the following,which is not a core job characteristic?

_______ perspectives are theories that try to understand the thought processes by which people decide how to act.

As a maintenance person for the air force,Alex services aircraft engines,which protects the lives and safety of military personnel and increases their ability to conduct missions.Alex's job has a high level of

The Exceptional Manager: What You Do How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters