Question 1

Which of the following is an example of a force for change originating outside the organization?

Accepted Answer

A) productivity issues 
B) conflict management 
C) structural reorganization 
D) social and political pressures 
E) absenteeism 
A) productivity issues 
B) conflict management 
C) structural reorganization 
D) social and political pressures 
E) absenteeism D

Question 2

A(n)_____ change involves introducing a practice that is new to the industry,such as using drones (rather than delivery trucks)to deliver products to customers.

Accepted Answer

A) revolutionary 
B) adaptive 
C) radically innovative 
D) reactive 
E) innovative 
A) revolutionary 
B) adaptive 
C) radically innovative 
D) reactive 
E) innovative C

Question 3

In which one of the following situations would OD techniques be the most helpful?

Accepted Answer

A) increasing efficiency among employees in a firm 
B) helping employees from two similar organizations work better together in a strategic alliance 
C) dealing with employee stress that comes from revitalizing an organization or adapting to a merger 
D) facilitating discussion of ethical issues in preparing a company's code of ethics 
E) working with the CEO to determine how to increase profitability 
A) increasing efficiency among employees in a firm 
B) helping employees from two similar organizations work better together in a strategic alliance 
C) dealing with employee stress that comes from revitalizing an organization or adapting to a merger 
D) facilitating discussion of ethical issues in preparing a company's code of ethics 
E) working with the CEO to determine how to increase profitability C

Question 4

Which of the following is not a leading reason that employees resist change?

Accepted Answer

A) individual predisposition toward change 
B) lack of personal ethics 
C) fear of failure 
D) climate of mistrust 
E) nonreinforcing reward systems 
A) individual predisposition toward change 
B) lack of personal ethics 
C) fear of failure 
D) climate of mistrust 
E) nonreinforcing reward systems

Question 5

During Lewin's changing stage,managers should

Accepted Answer

A) reduce the barriers to change. 
B) make employees dissatisfied with the present situation. 
C) reinforce the desired change. 
D) give employees new information,perspectives,and models for behavior. 
E) encourage employees to exhibit the new change. 
A) reduce the barriers to change. 
B) make employees dissatisfied with the present situation. 
C) reinforce the desired change. 
D) give employees new information,perspectives,and models for behavior. 
E) encourage employees to exhibit the new change.

Question 6

Social media (LinkedIn,Facebook)can make the search for new employees more efficient.The rise of social media is an example of a(n)__________ advancement or force.

Accepted Answer

A) technological 
B) social or political 
C) market 
D) inside 
E) demographic 
A) technological 
B) social or political 
C) market 
D) inside 
E) demographic

Question 7

Studies exploring nurses' perceptions about using PDAs in their daily patient practice found initial resistance,with some nurses concerned about the cost and short technological life cycle of these devices.As part of the __________ stage of change,the nurses' managers try to instill in them the motivation to change,encouraging them to let go of attitudes and behaviors that are resistant to innovation.

Accepted Answer

A) unfreezing 
B) freezing 
C) change 
D) refreezing 
E) thawing 
A) unfreezing 
B) freezing 
C) change 
D) refreezing 
E) thawing

Question 8

Personal Care Products recently introduced a new acai berry shampoo.Rinn,director of new product development,has just reviewed the dismal results.As it appears that his team adequately researched the product's acceptance by consumers prior to its introduction,he is confused by the outcome.But to keep his team open to innovation,Rinn should

Accepted Answer

A) step down as director. 
B) fire and replace the team lead as an example to others. 
C) foster an innovative culture and climate that permits experimentation,risk taking,and failure. 
D) ignore the product failure. 
E) demote the team leader. 
A) step down as director. 
B) fire and replace the team lead as an example to others. 
C) foster an innovative culture and climate that permits experimentation,risk taking,and failure. 
D) ignore the product failure. 
E) demote the team leader.

Question 9

Lewin's change model consists of

Accepted Answer

A) three stages: unfreezing,changing,and refreezing. 
B) three forces: employee characteristics,change agent characteristics,and change agent-employee relationships. 
C) four steps: recognize problems,gain allies,overcome resistance,and execute. 
D) three types: adaptive,innovative,and radically innovative. 
E) three steps: diagnosis,intervention,and evaluation. 
A) three stages: unfreezing,changing,and refreezing. 
B) three forces: employee characteristics,change agent characteristics,and change agent-employee relationships. 
C) four steps: recognize problems,gain allies,overcome resistance,and execute. 
D) three types: adaptive,innovative,and radically innovative. 
E) three steps: diagnosis,intervention,and evaluation.

Question 10

Which of the following circumstances is unlikely to increase the success of OD?

Accepted Answer

A) consideration of cross-cultural differences 
B) single intervention 
C) top management support 
D) goals geared to short-term results 
E) goals geared to long-term results 
A) consideration of cross-cultural differences 
B) single intervention 
C) top management support 
D) goals geared to short-term results 
E) goals geared to long-term results

Question 11

In OD,single interventions have been found to work better than multiple interventions.

Accepted Answer

A) True 
 B)False

Question 12

List at least five of ten reasons that employees resist change.

Accepted Answer

Ten reasons employees resist change are

Question 13

Define and describe the three types of change and provide an example of each.

Accepted Answer

Whether organizational change is adminis

Question 14

Corporate restructurings threaten to eliminate jobs and generally trigger strong resistance.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is not a supertrend shaping the future of business?

Accepted Answer

A) more niche products 
B) information becoming a competitive advantage 
C) traditional companies struggling with radically innovative change 
D) offshore suppliers affecting U.S.business 
E) faster speed-to-market 
A) more niche products 
B) information becoming a competitive advantage 
C) traditional companies struggling with radically innovative change 
D) offshore suppliers affecting U.S.business 
E) faster speed-to-market

Question 16

A managerial innovation that improves the efficiency of a company's cross-functional teams would be considered a ______ innovation.

Accepted Answer

A) product 
B) process 
C) core 
D) transformational 
E) practical 
A) product 
B) process 
C) core 
D) transformational 
E) practical

Question 17

The human resource manager at Helping Hands Inc.has just calculated that the employee absenteeism rate for 2016 is 15 percent higher than it was in 2015,and the turnover rate increased 18 percent over the same time period.Which of the following is NOT an option she should consider for improving the situation?

Accepted Answer

A) Wait until 2017 and see what the turnover rate is at the end of that year. 
B) Deal with employees' possible work overloads. 
C) Identify causes of job dissatisfaction. 
D) Address and adjust job design. 
E) Identify possible employee role conflicts. 
A) Wait until 2017 and see what the turnover rate is at the end of that year. 
B) Deal with employees' possible work overloads. 
C) Identify causes of job dissatisfaction. 
D) Address and adjust job design. 
E) Identify possible employee role conflicts.

Question 18

During Lewin's refreezing stage,managers should

Accepted Answer

A) make employees dissatisfied with the present way of doing things. 
B) give employees the tools for change. 
C) provide benchmarking results. 
D) encourage and reinforce the desired change in the employees. 
E) reduce the barriers to change. 
A) make employees dissatisfied with the present way of doing things. 
B) give employees the tools for change. 
C) provide benchmarking results. 
D) encourage and reinforce the desired change in the employees. 
E) reduce the barriers to change.

Question 19

Keurig created a new category of coffee/tea preparation by offering one-cup-at-a-time pod-style brewing with its "K-cups." Keurig's product is an example of a transformational innovation.

Accepted Answer

A) True 
 B)False

Question 20

Describe at least three supertrends that are occurring in business that are likely to result in changes in many industries.Provide an example of each.

Accepted Answer

These are some super

Which of the following is an example of a force for change originating outside the organization?

A(n)_____ change involves introducing a practice that is new to the industry,such as using drones (rather than delivery trucks)to deliver products to customers.

In which one of the following situations would OD techniques be the most helpful?

Which of the following is not a leading reason that employees resist change?

During Lewin's changing stage,managers should

Social media (LinkedIn,Facebook)can make the search for new employees more efficient.The rise of social media is an example of a(n)__________ advancement or force.

Lewin's change model consists of

Which of the following circumstances is unlikely to increase the success of OD?

In OD,single interventions have been found to work better than multiple interventions.

List at least five of ten reasons that employees resist change.

Define and describe the three types of change and provide an example of each.

Corporate restructurings threaten to eliminate jobs and generally trigger strong resistance.

Which of the following is not a supertrend shaping the future of business?

A managerial innovation that improves the efficiency of a company's cross-functional teams would be considered a ______ innovation.

During Lewin's refreezing stage,managers should

Keurig created a new category of coffee/tea preparation by offering one-cup-at-a-time pod-style brewing with its "K-cups." Keurig's product is an example of a transformational innovation.

Describe at least three supertrends that are occurring in business that are likely to result in changes in many industries.Provide an example of each.

The Exceptional Manager: What You Do How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

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Exam 10: Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Which of the following is an example of a force for change originating outside the organization?

A(n)_____ change involves introducing a practice that is new to the industry,such as using drones (rather than delivery trucks)to deliver products to customers.

In which one of the following situations would OD techniques be the most helpful?

Which of the following is not a leading reason that employees resist change?

During Lewin's changing stage,managers should

Social media (LinkedIn,Facebook)can make the search for new employees more efficient.The rise of social media is an example of a(n)__________ advancement or force.

Lewin's change model consists of

Which of the following circumstances is unlikely to increase the success of OD?

In OD,single interventions have been found to work better than multiple interventions.

List at least five of ten reasons that employees resist change.

Define and describe the three types of change and provide an example of each.

Corporate restructurings threaten to eliminate jobs and generally trigger strong resistance.

Which of the following is not a supertrend shaping the future of business?

A managerial innovation that improves the efficiency of a company's cross-functional teams would be considered a ______ innovation.

During Lewin's refreezing stage,managers should

Keurig created a new category of coffee/tea preparation by offering one-cup-at-a-time pod-style brewing with its "K-cups." Keurig's product is an example of a transformational innovation.

Describe at least three supertrends that are occurring in business that are likely to result in changes in many industries.Provide an example of each.

The Exceptional Manager: What You Do How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters