Exam 9: Human Resource Management: Getting the Right People for Managerial Success

After being referred by a friend,Hasina attended a job interview.She didn't feel it went well,but she was surprised when her friend told her the boss didn't like that Hasina had worn her hijab,a traditional headscarf worn by Muslim women.The boss told a coworker after the interview,"Our customers prefer working with Christians." Hasina is a victim of

In managing employees under an incentive pay plan,a manager should

Human resource (HR)management consists of the activities managers perform to plan for,attract,develop,and retain an effective workforce.

___________ are generous severance packages,negotiated by executives,which they receive if the company is taken over by another company.

When Jacqueline interviewed for a position as a computer programmer,she was asked to take a test on a particular programming language.Jacqueline took a(n)______ test.

The Family and Medical Leave Act requires employers to provide 12 weeks of unpaid leave for medical and family reasons,including for childbirth,adoption,or family emergency.

The type of appraisal in which employees are evaluated by their managers,peers,and subordinates is called the 360-degree assessment.

The type of performance appraisal that judges specific,observable aspects of performance like being on time for work is a(n)______ appraisal.

___________ refers to educating technical and operational employees in how to better do their current job.

The 2010 health care reform legislation requires employers with less than 50 employees to provide health insurance.

This question has two parts;be sure to answer both.First,what is the purpose of incentive plans? List the five keys to a successful incentive-pay plan.Second,imagine that you are the manager of a beauty salon that styles men's and women's hair,and also provides many other personal services,such as manicures,pedicures,and makeovers.What types of incentives might you give to your hair stylists to reward them for bringing in new customers? Give at least two specific examples of incentives at the beauty salon that are tied to realistic goals.

Which type of workplace discrimination occurs when an organization uses an employment practice that results in unfavorable outcomes to a protected class? For example,by requiring that all employees have a high school diploma,the Mathis Construction Company essentially discriminates against those who did not graduate from high school.

Which of the following is the most effective source of new employees?

Which of the following is a typical off-the-job training method?

Suppose you are an HR manager who is conducting orientation for a group of new hires in the accounting department.All of the new hires will be working with accounts receivable.When the orientation is complete,which three pieces of information should all of the new hires have?

_______ are organizations of employees formed to protect and advance their members' interests by bargaining with management over job-related issues.

A manager must consider fairness,__________,and others' resentments in considering a promotion of an employee.

The question has two parts;be sure to answer each.Define the two types of sexual harassment and provide an example of each.As a manager,what are some of the policies you can implement to minimize or prevent sexual harassment in the workplace?

When Jason became one of three final candidates for a managerial position with a large pharmaceutical company,the hiring manager scheduled a special meeting with him.The two talked about the stressful deadlines and heavy travel required of the position,as well as the compensation and benefits.Jason appreciated that the hiring manager took the time to provide a(n)

A feedback technique in which an employee is appraised by her boss,peers,subordinates,and possibly clients is called a __________ appraisal.