Question 1

Performance appraisal consists of

Accepted Answer

A) rotating job positions. 
B) setting standards and monitoring performance. 
C) motivating and counseling. 
D) assessing performance and providing feedback. 
E) motivating and monitoring performance. 
A) rotating job positions. 
B) setting standards and monitoring performance. 
C) motivating and counseling. 
D) assessing performance and providing feedback. 
E) motivating and monitoring performance.

Question 2

_______________ is the process of locating and attracting qualified applicants for jobs open in the organization.

Accepted Answer

A) Recruiting 
B) Selection 
C) Hiring 
D) Job posting 
E) Interviewing 
A) Recruiting 
B) Selection 
C) Hiring 
D) Job posting 
E) Interviewing

Question 3

This question contains two parts;be sure to answer both.First,describe the 360-degree feedback appraisal technique.Second,assume you work as a senior auto mechanic at a national chain called CarCo.At CarCo,customers can drive in without an appointment and have their cars' problems diagnosed and fixed on the spot for a reasonable price.List four to six possible people who might offer valuable feedback as part of a 360-degree evaluation of you.

Accepted Answer

In a 360-degree assessment,an employee c

Question 4

Haley,an HR manager for Accurate Tool and Die,had a meeting with the Vice President of Safety to determine if the new safety training program appears to be effective in preventing and reducing the number of accidents on the shop floor.In which step of the training process is Haley engaged?

Accepted Answer

A) evaluation 
B) objectives 
C) selection 
D) implementation 
E) assessment 
A) evaluation 
B) objectives 
C) selection 
D) implementation 
E) assessment

Question 5

The ___________________ is the part of the labor-management agreement that states that employees who receive union benefits must join the union,or at least pay dues to it.

Accepted Answer

A) givebacks clause 
B) agency clause 
C) closed shop clause 
D) union security clause 
E) union shop clause 
A) givebacks clause 
B) agency clause 
C) closed shop clause 
D) union security clause 
E) union shop clause

Question 6

Using 360-degree feedback appraisals makes it more difficult for managers to

Accepted Answer

A) collect performance information form multiple sources. 
B) unfairly favor or punish particular employees. 
C) understand how an employee interacts with clients or customers. 
D) collect anonymous feedback about an employee. 
E) use a forced-ranking system. 
A) collect performance information form multiple sources. 
B) unfairly favor or punish particular employees. 
C) understand how an employee interacts with clients or customers. 
D) collect anonymous feedback about an employee. 
E) use a forced-ranking system.

Question 7

Michele had been working as an executive assistant to the president for nearly 25 years,so when she retired,no one had a good idea of all that her job entailed.Before Michele retired,Sharon sat with her for two weeks to observe her duties and ask her to explain all the functions she performs as executive assistant to the president.Sharon was performing a(n)

Accepted Answer

A) behavioral-description interview. 
B) performance appraisal. 
C) informal appraisal. 
D) job rotation. 
E) job analysis. 
A) behavioral-description interview. 
B) performance appraisal. 
C) informal appraisal. 
D) job rotation. 
E) job analysis.

Question 8

If a firm gives all international assignments to people without disabilities,assuming they will therefore not require special accommodations,which type of workplace discrimination has occurred?

Accepted Answer

A) adverse impact 
B) reverse discrimination 
C) harassment 
D) wage gap 
E) disparate treatment 
A) adverse impact 
B) reverse discrimination 
C) harassment 
D) wage gap 
E) disparate treatment

Question 9

The great majority of union workers are in the public sector.

Accepted Answer

A) True 
 B)False

Question 10

The Equal Pay Act requires an extension of health insurance benefits after termination.

Accepted Answer

A) True 
 B)False

Question 11

Dora's is using a ______ appraisal system.

Accepted Answer

A) behaviorally anchored rating scale (BARS) 
B) 360-degree 
C) MBO 
D) results 
E) trait 
A) behaviorally anchored rating scale (BARS) 
B) 360-degree 
C) MBO 
D) results 
E) trait

Question 12

______ means that anyone can be dismissed at any time for any reason at all,or for no reason.

Accepted Answer

A) Fair termination 
B) Capricious dismissal 
C) Quid pro quo 
D) Nonrational dismissal 
E) Employment at will 
A) Fair termination 
B) Capricious dismissal 
C) Quid pro quo 
D) Nonrational dismissal 
E) Employment at will

Question 13

A ______ summarizes what the holder of the job does and how and why he or she does it.For example,this document might state,"In this job,the worker delivers pizzas within a 10-mile radius of the pizzeria,quickly and promptly,while obeying all traffic laws and driving responsibly."

Accepted Answer

A) job analysis 
B) realistic job preview 
C) job specification 
D) job description 
E) performance appraisal 
A) job analysis 
B) realistic job preview 
C) job specification 
D) job description 
E) performance appraisal

Question 14

Hostile environment means an offensive work environment.In the hostile environment type of sexual harassment,the person being sexually harassed doesn't risk economic harm but experiences an offensive or intimidating work environment.Examples include obscene gestures,sex-stereotyped jokes,sexually oriented posters and graffiti,and suggestive remarks.
To help prevent harassment from occurring,managers can make sure their companies have an effective sexual harassment policy in place.The policy should be shown to all current and new employees,who should be made to understand that sexual harassment will not be tolerated under any circumstances.A formal complaint procedure should be established,which should explain how charges will be investigated and resolved.Supervisors should be trained in Title VII requirements and the proper procedures to follow when charges occur.If charges occur,they should be investigated promptly and objectively,and if substantiated,the offender should be disciplined at once-no matter what his or her rank in the company.

Accepted Answer

Additional ways to prevent sexual harass

Question 15

The ______________ enforce(s)procedures whereby employees may vote to have an union and for collective bargaining.

Accepted Answer

A) Fair Labor Standards Act 
B) National Labor Relations Board 
C) Civil Rights Acts 
D) Occupational Safety and Health Department 
E) Equal Employment Opportunity Commission 
A) Fair Labor Standards Act 
B) National Labor Relations Board 
C) Civil Rights Acts 
D) Occupational Safety and Health Department 
E) Equal Employment Opportunity Commission

Question 16

Explain the three types of dismissals.

Accepted Answer

Dismissals

Question 17

Every year,10% of GE's managers are assigned the bottom grade during the annual review cycle,and if they don't improve,they are asked to leave the company.GE uses a forced ranking performance review system.

Accepted Answer

A) True 
 B)False

Question 18

This question has two parts;be sure to answer both.First,define the selection process.Next,list and describe the three selection tools.

Accepted Answer

The selection process is the screening o

Question 19

This question has two parts;be sure to answer both.First,list,define,and describe three ways in which newcomers are helped to perform their jobs.Next,assume you are the HR manager of a local fitness club,Jupiter Fitness.You hire the front-desk staff,the trainers,the people who teach classes (such as yoga and spinning),the technicians who maintain the workout machines and treadmills,and the porters.How might you help newcomers to Jupiter Fitness perform their jobs and learn about the company's culture,policies,and procedures?

Accepted Answer

Three ways in which newcomers are helped

Question 20

The risk of "wrongful termination" lawsuits is reduced with careful

Accepted Answer

A) coaching. 
B) training and development. 
C) discussion at the time of dismissal. 
D) documentation. 
E) goal setting. 
A) coaching. 
B) training and development. 
C) discussion at the time of dismissal. 
D) documentation. 
E) goal setting.

Performance appraisal consists of

_______________ is the process of locating and attracting qualified applicants for jobs open in the organization.

Haley,an HR manager for Accurate Tool and Die,had a meeting with the Vice President of Safety to determine if the new safety training program appears to be effective in preventing and reducing the number of accidents on the shop floor.In which step of the training process is Haley engaged?

The ___________________ is the part of the labor-management agreement that states that employees who receive union benefits must join the union,or at least pay dues to it.

Using 360-degree feedback appraisals makes it more difficult for managers to

If a firm gives all international assignments to people without disabilities,assuming they will therefore not require special accommodations,which type of workplace discrimination has occurred?

The great majority of union workers are in the public sector.

The Equal Pay Act requires an extension of health insurance benefits after termination.

Dora's is using a ______ appraisal system.

______ means that anyone can be dismissed at any time for any reason at all,or for no reason.

A ______ summarizes what the holder of the job does and how and why he or she does it.For example,this document might state,"In this job,the worker delivers pizzas within a 10-mile radius of the pizzeria,quickly and promptly,while obeying all traffic laws and driving responsibly."

The ______________ enforce(s)procedures whereby employees may vote to have an union and for collective bargaining.

Explain the three types of dismissals.

Every year,10% of GE's managers are assigned the bottom grade during the annual review cycle,and if they don't improve,they are asked to leave the company.GE uses a forced ranking performance review system.

This question has two parts;be sure to answer both.First,define the selection process.Next,list and describe the three selection tools.

The risk of "wrongful termination" lawsuits is reduced with careful

The Exceptional Manager: What You Do How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

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Exam 9: Human Resource Management: Getting the Right People for Managerial Success

Performance appraisal consists of

_______________ is the process of locating and attracting qualified applicants for jobs open in the organization.

Haley,an HR manager for Accurate Tool and Die,had a meeting with the Vice President of Safety to determine if the new safety training program appears to be effective in preventing and reducing the number of accidents on the shop floor.In which step of the training process is Haley engaged?

The ___________________ is the part of the labor-management agreement that states that employees who receive union benefits must join the union,or at least pay dues to it.

Using 360-degree feedback appraisals makes it more difficult for managers to

If a firm gives all international assignments to people without disabilities,assuming they will therefore not require special accommodations,which type of workplace discrimination has occurred?

The great majority of union workers are in the public sector.

The Equal Pay Act requires an extension of health insurance benefits after termination.

Dora's is using a ______ appraisal system.

______ means that anyone can be dismissed at any time for any reason at all,or for no reason.

A ______ summarizes what the holder of the job does and how and why he or she does it.For example,this document might state,"In this job,the worker delivers pizzas within a 10-mile radius of the pizzeria,quickly and promptly,while obeying all traffic laws and driving responsibly."

The ______________ enforce(s)procedures whereby employees may vote to have an union and for collective bargaining.

Explain the three types of dismissals.

Every year,10% of GE's managers are assigned the bottom grade during the annual review cycle,and if they don't improve,they are asked to leave the company.GE uses a forced ranking performance review system.

This question has two parts;be sure to answer both.First,define the selection process.Next,list and describe the three selection tools.

The risk of "wrongful termination" lawsuits is reduced with careful

The Exceptional Manager: What You Do How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters