Question 1

According to Herzberg,which of the following is an example of a motivating factor?

Accepted Answer

A) the work itself 
B) pay 
C) working conditions 
D) company policy 
E) supervisors 
A) the work itself 
B) pay 
C) working conditions 
D) company policy 
E) supervisors

Question 2

______ is the process of building into a job such motivating factors as recognition and achievement.

Accepted Answer

A) MBO 
B) Job enrichment 
C) Job satisfaction 
D) Job enlargement 
E) Horizontal loading 
A) MBO 
B) Job enrichment 
C) Job satisfaction 
D) Job enlargement 
E) Horizontal loading

Question 3

According to equity theory,employees who feel they are being underrewarded are more likely to support organizational change,more apt to cooperate in group settings,and less apt to turn to arbitration and the courts to remedy real or imagined wrongs.

Accepted Answer

A) True 
 B)False

Question 4

Job ______ is the opposite of ______.

Accepted Answer

A) rotation;job focus 
B) rotation;job enlargement 
C) loading;job enrichment 
D) enlargement;job enrichment 
E) enlargement;scientific management 
A) rotation;job focus 
B) rotation;job enlargement 
C) loading;job enrichment 
D) enlargement;job enrichment 
E) enlargement;scientific management

Question 5

When using punishment,a manager should

Accepted Answer

A) ignore undesirable behaviors. 
B) save reprimands until the end of the workday,or preferably before a weekend. 
C) make sure that other employees witness the punishment. 
D) do it in conjunction with positive reinforcement. 
E) punish even minor infractions,to appear consistent. 
A) ignore undesirable behaviors. 
B) save reprimands until the end of the workday,or preferably before a weekend. 
C) make sure that other employees witness the punishment. 
D) do it in conjunction with positive reinforcement. 
E) punish even minor infractions,to appear consistent.

Question 6

McClelland's acquired needs theory: achievement,power,and affiliation needs

Accepted Answer

Student's responses

Question 7

This question contains multiple parts;be sure to answer each.First,explain the difference between motivating factors and hygiene factors in Herzberg's theory of motivation.Give examples of each,preferably from your own experience.Next,imagine that you manage the customer-service department of WebCast,a company that provides TV,telephone,and Internet service to households in the northern part of your state.How would you use Herzberg's theory to motivate your crew of installation experts,who go to people's homes and set up their TV/phone/Internet service?

Accepted Answer

When lacking,hygiene factors can cause d

Question 8

Pay for knowledge: ties employee pay to job-relevant skills or academic degrees

Accepted Answer

The students's respo

Question 9

Which of the following is the best statement of a goal?

Accepted Answer

A) Give your very best effort. 
B) Get through most of those reports by 9
/1) 
C) Increase customer satisfaction. 
D) Reduce production errors by 10 percent by the end of the quarter. 
E) Be late to work less often. 
A) Give your very best effort. 
B) Get through most of those reports by 9
/1) 
C) Increase customer satisfaction. 
D) Reduce production errors by 10 percent by the end of the quarter. 
E) Be late to work less often.

Question 10

A supervisor told a salesperson who had not made any calls to clients and therefore did not make quota,"Well,if this continues in the next 30 days,you'll probably be let go." The supervisor provides an example of _____ by presenting the likely negative outcome to the salesperson.

Accepted Answer

A) negative reinforcement 
B) punishment 
C) extinction 
D) intrinsic motivation 
E) positive reinforcement 
A) negative reinforcement 
B) punishment 
C) extinction 
D) intrinsic motivation 
E) positive reinforcement

Question 11

To use positive reinforcement,give praise to employees not for showing up for work on time (an expected part of any job)but for showing up early.

Accepted Answer

A) True 
 B)False

Question 12

To motivate employees,employers need to primarily focus on fulfilling the top level of Maslow's hierarchy of needs,self-actualization.

Accepted Answer

A) True 
 B)False

Question 13

According to Herzberg's theory,the first thing managers of employees who dislike their jobs should do is to

Accepted Answer

A) provide opportunities for achievement. 
B) publicly recognize good performance. 
C) create opportunities for personal growth and advancement. 
D) make sure pay levels,policies,and working conditions are reasonable. 
E) increase employees' responsibility and opportunity for leadership. 
A) provide opportunities for achievement. 
B) publicly recognize good performance. 
C) create opportunities for personal growth and advancement. 
D) make sure pay levels,policies,and working conditions are reasonable. 
E) increase employees' responsibility and opportunity for leadership.

Question 14

A Scanlon plan is a type of ______ compensation plan.

Accepted Answer

A) pay-for-knowledge 
B) pay-for-performance 
C) benchmarking 
D) gainsharing 
E) profit-sharing 
A) pay-for-knowledge 
B) pay-for-performance 
C) benchmarking 
D) gainsharing 
E) profit-sharing

Question 15

According to Maslow,the need for status,reputation,and recognition is part of a person's _____ needs.

Accepted Answer

A) self-actualization 
B) love 
C) esteem 
D) safety 
E) physiological 
A) self-actualization 
B) love 
C) esteem 
D) safety 
E) physiological

Question 16

Simplified,repetitive jobs lead to job dissatisfaction,poor mental health,and a low sense of accomplishment and personal growth.

Accepted Answer

A) True 
 B)False

Question 17

In equity theory,employees are motivated to

Accepted Answer

A) resolve feelings of injustice and see fairness in the rewards they expect for task performance. 
B) work harder when they have more freedom. 
C) correct themselves when they aren't working hard enough. 
D) blame others when they miss work or fail at tasks. 
E) work just hard enough to get what they want. 
A) resolve feelings of injustice and see fairness in the rewards they expect for task performance. 
B) work harder when they have more freedom. 
C) correct themselves when they aren't working hard enough. 
D) blame others when they miss work or fail at tasks. 
E) work just hard enough to get what they want.

Question 18

______ is the process of strengthening a behavior by withdrawing something negative.

Accepted Answer

A) Negative reinforcement 
B) Positive reinforcement 
C) Extinction 
D) Intrinsic motivation 
E) Punishment 
A) Negative reinforcement 
B) Positive reinforcement 
C) Extinction 
D) Intrinsic motivation 
E) Punishment

Question 19

To achieve psychological growth,according to the self-determination theory,people need to satisfy the three innate needs: _______,autonomy,and competence.

Accepted Answer

A) affiliation 
B) power 
C) relatedness 
D) pay 
E) safety 
A) affiliation 
B) power 
C) relatedness 
D) pay 
E) safety

Question 20

Randy complained to his boss,Maryann,that he received the same bonus this quarter as everyone else,despite the longer hours he had worked and his higher level of experience,production,and efficiency.If Maryann can't change the bonus,she should expect that Randy might respond in any of the following ways

Accepted Answer

A) ignoring his feeling of resentment and trying harder in next quarter. 
B) transferring. 
C) quitting. 
D) reducing his production. 
E) reducing his hours. 
A) ignoring his feeling of resentment and trying harder in next quarter. 
B) transferring. 
C) quitting. 
D) reducing his production. 
E) reducing his hours.

According to Herzberg,which of the following is an example of a motivating factor?

______ is the process of building into a job such motivating factors as recognition and achievement.

According to equity theory,employees who feel they are being underrewarded are more likely to support organizational change,more apt to cooperate in group settings,and less apt to turn to arbitration and the courts to remedy real or imagined wrongs.

Job is the opposite of .

When using punishment,a manager should

McClelland's acquired needs theory: achievement,power,and affiliation needs

Pay for knowledge: ties employee pay to job-relevant skills or academic degrees

Which of the following is the best statement of a goal?

A supervisor told a salesperson who had not made any calls to clients and therefore did not make quota,"Well,if this continues in the next 30 days,you'll probably be let go." The supervisor provides an example of _____ by presenting the likely negative outcome to the salesperson.

To use positive reinforcement,give praise to employees not for showing up for work on time (an expected part of any job)but for showing up early.

To motivate employees,employers need to primarily focus on fulfilling the top level of Maslow's hierarchy of needs,self-actualization.

According to Herzberg's theory,the first thing managers of employees who dislike their jobs should do is to

A Scanlon plan is a type of ______ compensation plan.

According to Maslow,the need for status,reputation,and recognition is part of a person's _____ needs.

Simplified,repetitive jobs lead to job dissatisfaction,poor mental health,and a low sense of accomplishment and personal growth.

In equity theory,employees are motivated to

______ is the process of strengthening a behavior by withdrawing something negative.

To achieve psychological growth,according to the self-determination theory,people need to satisfy the three innate needs: _______,autonomy,and competence.

The Exceptional Manager: What You Do How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters

Exam 12: Motivating Employees: Achieving Superior Performance in the Workplace

According to Herzberg,which of the following is an example of a motivating factor?

______ is the process of building into a job such motivating factors as recognition and achievement.

According to equity theory,employees who feel they are being underrewarded are more likely to support organizational change,more apt to cooperate in group settings,and less apt to turn to arbitration and the courts to remedy real or imagined wrongs.

Job ______ is the opposite of ______.

When using punishment,a manager should

McClelland's acquired needs theory: achievement,power,and affiliation needs

Pay for knowledge: ties employee pay to job-relevant skills or academic degrees

Which of the following is the best statement of a goal?

A supervisor told a salesperson who had not made any calls to clients and therefore did not make quota,"Well,if this continues in the next 30 days,you'll probably be let go." The supervisor provides an example of _____ by presenting the likely negative outcome to the salesperson.

To use positive reinforcement,give praise to employees not for showing up for work on time (an expected part of any job)but for showing up early.

To motivate employees,employers need to primarily focus on fulfilling the top level of Maslow's hierarchy of needs,self-actualization.

According to Herzberg's theory,the first thing managers of employees who dislike their jobs should do is to

A Scanlon plan is a type of ______ compensation plan.

According to Maslow,the need for status,reputation,and recognition is part of a person's _____ needs.

Simplified,repetitive jobs lead to job dissatisfaction,poor mental health,and a low sense of accomplishment and personal growth.

In equity theory,employees are motivated to

______ is the process of strengthening a behavior by withdrawing something negative.

To achieve psychological growth,according to the self-determination theory,people need to satisfy the three innate needs: _______,autonomy,and competence.

The Exceptional Manager: What You Do How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters

Job is the opposite of .