Exam 12: Motivating Employees: Achieving Superior Performance in the Workplace

Michele's job as an accounting assistant was recently modified to include reconciling bank accounts and making deposits,two tasks previously done by the accounting manager.This increase in responsibility would best be described as

McClelland's need for achievement corresponds most closely to

This question has two parts;be sure to answer both.First,explain McClelland's acquired needs theory.Second,discuss how you would use the model to motivate fellow students on a project team for one of your classes.

At his review last year,Bryan was promised a 20 percent raise if he met his production goals.Raises were included in today's paychecks,and although Bryan has met all of his goals,he received only a cost-of-living raise.In the future,Bryan's ______ will probably be ______.

According to Herzberg's two-factor theory,only ______ factors can make employees satisfied with their jobs.

A technician who is responsible for keeping an airport's control tower's electronic equipment in working order has higher ____________ than a person wiping down cars in a carwash.

Which of the following is not a practice used to create a flexible workplace?

A sales commission is an example of a ______ compensation plan.

John's manager just told his team about this year's contest,the winner of which will receive an all-expense paid trip to Bangkok.John does not like to travel to places where he can't speak the language,so he is not very enthusiastic.This reward has a high valence for John.

This question contains multiple parts;be sure to answer each.First,what is motivation,and why is it important for managers to understand how motivation works? Second,suppose that you are the manager of a Goodwill store.People make donations to the store as charitable contributions,and then the store sells the items to raise money for its charitable projects (mostly providing job training and employment placement services for people who have difficulty finding work).Name at least one extrinsic reward and one intrinsic reward you might use to motivate employees at the store.

Most workers rate monetary benefits higher than a caring boss.

The motivating potential score (MPS)is calculated as part of using

According to goal-setting theory,goal setting helps motivate you by doing all the following except

For managers,the importance of Maslow's contribution is that he showed that workers

Which of the following is not an advisable criterion for an effective incentive plan?

This question contains two parts;be sure to answer both.First,explain equity theory,and discuss how managers can use this model to help motivate workers.Second,imagine that you are the CEO of BuzzMarket,and online marketing agency that specializes in Web and social media marketing.Your company has 10 employees.You,the CEO,earn $1 million per year in salary,plus another $1 million in bonuses.Your account executive earns $250,000 per year and has a company car,along with other perks.The other eight staffers are junior-level programmers and sales reps,each earning $25,000 per year.How might the eight junior employees perceive the equity of the workplace,and what might they do to reduce their cognitive dissonance? How might you go about correcting the perceptions of inequity?

This question contains three parts;be sure to answer all parts.First,define a need-based perspective on motivation.Second,identify two of the need-based theories,and list the needs that each includes.Finally,assume that you are the CEO of a company that manufactures low-priced clothing for bargain retailers like Walmart and Target.For the two theories you listed,explain how you would manage each of the relevant needs for the employees in your factory,where the cloth is cut,and the clothes are assembled.

This question contains two parts;be sure to answer both.First,explain expectancy theory,and discuss how managers can use this model to help motivate employees.Second,imagine that you are managing a local real-estate office.Sales of houses,condominiums,and co-ops have been very slow in the last few months,and your staff is feeling demoralized and unmotivated.Analyze the situation in terms of expectancy theory,and explain how you might go about improving motivation among the real-estate agents.

_______ is the extent to which a job allows an employee to make decisions about scheduling different tasks and deciding how to perform them.

Which of the following is a process perspective on motivation?