Exam 8: Training and Development

Ted wants to implement a training program to improve the interpersonal skills of the front desk employees of his hotel. He believes that most social behavior is learned through observation. The MOST appropriate training approach for Ted to use is:

One potential problem with self-directed training is that:

Grant is delivering a training program to cell phone repair technicians. He divides the training into four week-long segments delivered across eight weeks, with one week of rest after each segment. The type of training practice that Grant is implementing is known as:

Research on the Big Five personality variables has indicated that participants high in _____ learn faster in training.

Which of these is a type of training needs analysis?

"Perfect practice" is important because it prevents trainees from:

One clear advantage of using distance learning to train employees and students is that:

According to Kirkpatrick's (1976) taxonomy of training criteria, cognitive, skill-based, and affective outcomes are three ways in which _____ criteria can be characterized.

In general, research shows that _____ practice is best for short- and long-term retention of skills.

In Kirkpatrick's (1976) taxonomy of training criteria, the _____ criteria traditionally involves a trainee's attitudinal response to a training program.

Leigh, a manager, provides her subordinates with advice and information about their current performance and discusses ideas and goals for performance improvement. Leigh is engaged in:

In the augmented framework of training criteria, trainees' beliefs about the transferability of the training program are categorized as:

An individual who is incapable of being taught something because he or she does not have the necessary knowledge, ability, or experience to allow them to learn it is said to lack:

Anna is training sales representatives on how to use a new promotional pamphlet. She finds that the representatives are not very motivated to learn. One strategy Anna can use to increase their motivation is to:

One way to increase training motivation is to:

Brad, a retail store manager, notices that one of his employees, Eric, is sleeping in the break room during his shift. Brad needs to give Eric feedback that this conduct is not allowed. You advise Brad that the feedback would be best delivered to Eric:

Describe a situation in which an organization may choose to conduct a demographic needs analysis. What would be the cause of this analysis? What questions might an organization need to answer through this needs analysis?

The type of job analysis MOST often used to determine training needs is:

Research by Smither and colleagues (2003) suggests that, compared to managers who received no coaching, managers who were coached: